Freelance Customer Care Advisor Christopher Ward Remote – UK Based About the Opportunity Christopher Ward is looking for experienced freelance Customer Care professionals to provide additional customer support as our business continues to grow. This is a flexible, self-employed freelance engagement, designed for individuals who are comfortable providing customer support remotely and who are looking for the flexibility to provide their availability around other commitments or clients. Freelancers will provide their availability and may accept or decline assignments according to both their availability and our customer-support requirements. There are no guaranteed minimum hours and no obligation on either party to offer or accept a minimum amount of work. We anticipate opportunities typically averaging 1–3 shifts per week , although this may vary according to customer demand and freelancer availability. Please note: Due to our customer coverage requirements, applicants must be able to provide regular availability for weekends and Bank Holidays. Services Freelancers engaged by Christopher Ward may provide the following services: • Customer Communication: Provide prompt, courteous and professional customer support across phone and email, consistently reflecting the Christopher Ward brand and commitment to excellent service. • Issue Resolution: Assist customers with enquiries and concerns, providing efficient and appropriate resolutions and a positive customer experience. • Product Expertise: Develop a strong working knowledge of Christopher Ward timepieces and services to provide customers with accurate, informed and tailored guidance. • Customer Insight: Capture and relay relevant customer feedback to help inform continuous product and service improvement. • Proactive Service: Identify appropriate opportunities to enhance the customer experience, including recommending products or services that meet individual customer requirements. • CRM Accuracy: Maintain clear and accurate records of customer interactions within our CRM platform to support effective case management and follow-up. • Service Standards: Provide services in line with agreed customer-service standards, including appropriate response times, resolution quality and customer satisfaction. Experience
Freelance Customer Care Advisor employer: Christopher Ward
At Christopher Ward, we pride ourselves on being an exceptional employer that fosters a dynamic and collaborative work culture. As the Head of Communications, you will lead a talented team in a vibrant office environment, with opportunities for professional growth and development while working on high-profile partnerships that amplify our brand globally. Our commitment to flexibility and community engagement, including our 2% for GOOD programme, ensures that you can make a meaningful impact both within the company and beyond.
