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- Tasks: Support business systems, manage projects, and conduct testing for a growing international company.
- Company: Join CHRISTOPHER WARD, a leading luxury watch retailer expanding globally.
- Benefits: Enjoy remote work flexibility, UK hours, and occasional travel to the office.
- Why this job: Be part of a dynamic team driving tech improvements in a fast-paced environment.
- Qualifications: Experience in IT support, project management, and familiarity with SaaS applications required.
- Other info: Work hours are Monday to Friday, 15:00–22:00 UK time.
The predicted salary is between 30000 - 42000 ÂŁ per year.
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Direct message the job poster from CHRISTOPHER WARD (LONDON ) HOLDINGS LIMITED
We’re looking for a technically capable and solutions-focused Systems Applications Specialist to support our growing international expansion, with a particular focus on our physical presence in the US. This is a fully remote role based on UK hours of 15:00–22:00, with occasional travel to the UK office as required. The role reports into the System Application Manager.
This position has three main areas of responsibility:
- Supporting the day-to-day running of our business systems.
- Assisting with business systems projects.
- Carrying out business systems testing and documentation.
You’ll be a key member of our technical team, working closely with internal teams and third-party partners, becoming part of a central point of reference for all business systems queries, projects, and testing.
Responsibilities
Business Systems Lead
- Become a super user and advocate for our core business systems across the organisation.
- Act as the first point of contact for issues raised internally or by third parties — logging, resolving, or escalating them through to resolution.
- Supporting in establish and maintain clear protocols and procedures, ensuring consistent and auditable system use — with regular proactive system checks and reporting.
- Keep documentation up to date, communicate new releases and features, and deliver training as needed.
- Deliver induction training and refresher sessions to help teams get the most from our systems.
Business Systems Projects
- Work with the business to understand project briefs, defining clear scopes and liaising with third-party providers where needed.
- Lead and manage projects; overseeing outsourced development, tracking milestones, and communicating progress and risks to stakeholders.
- Ensure smooth delivery; removing blockers, deploying solutions in a controlled way, and ensuring staff are informed and trained where required.
Business Systems Testing
- Support with project story creation to map out release requirements.
- Design and run robust functional and non-functional test cases to ensure end-to-end quality for new hardware, software, and processes.
- Maintain and update technical documentation post-release.
- Support the roll-out of new functionality through training.
- Work with third parties as needed to ensure quality and knowledge transfer.
Qualifications
Your Experience Might Include:
- Previous experience working in a technical support, IT support, or business systems support role.
- Implementing SaaS applications and integrations, with a good understanding of web/server technologies and web languages.
- Basic project management and systems testing experience.
- Working knowledge of SQL and ability to query databases to investigate issues.
- Familiarity with Salesforce Commerce Cloud (preferred), plus Zendesk and RingCentral (beneficial).
- Experience with change, incident, and problem management systems.
- Background in retail or ecommerce (advantageous).
Required Skills
- You’ll thrive in this role if you:
- Are naturally curious and motivated to learn and grow.
- Bring strong organisational and analytical skills, with excellent attention to detail.
- Communicate clearly and adapt your style for different audiences.
- Are confident working collaboratively with a diverse range of teams.
- Have proven project management skills.
- Can manage people and build trust-based relationships.
Preferred Skills
- What Sets You Apart:
- A genuine passion for driving efficiency and improvements through technology.
- Natural leadership qualities and a collaborative approach.
- Proven ability to adapt, overcome obstacles, and deliver results.
- A proactive mindset for improving and evolving processes and technologies.
- Monday to Friday, 15:00–22:00 UK time.
- Option for remote, with travel to the office in Maidenhead when required.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Retail Luxury Goods and Jewelry
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Systems Application Specialist employer: CHRISTOPHER WARD (LONDON ) HOLDINGS LIMITED
Contact Detail:
CHRISTOPHER WARD (LONDON ) HOLDINGS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Application Specialist
✨Tip Number 1
Familiarise yourself with the specific business systems mentioned in the job description, such as Salesforce Commerce Cloud. Understanding these systems will not only help you during interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Network with current or former employees of CHRISTOPHER WARD (LONDON) HOLDINGS LIMITED on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your experience with project management and systems testing in detail. Be ready to share specific examples of how you've successfully managed projects or resolved technical issues in previous roles, as this aligns closely with the responsibilities of the position.
✨Tip Number 4
Showcase your ability to communicate effectively with diverse teams. Think of examples where you've adapted your communication style to suit different audiences, as this is a key skill for the Systems Application Specialist role.
We think you need these skills to ace Systems Application Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, business systems, and project management. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Systems Application Specialist position. Mention specific experiences that align with the responsibilities outlined in the job description, such as your familiarity with SaaS applications or your project management skills.
Showcase Your Technical Skills: Clearly outline your technical skills, especially your knowledge of SQL and any experience with Salesforce Commerce Cloud, Zendesk, or RingCentral. Provide examples of how you've used these skills in previous roles.
Highlight Your Problem-Solving Abilities: Demonstrate your analytical skills by providing examples of how you've resolved issues in past positions. This could include detailing how you managed a project or improved a process through technology.
How to prepare for a job interview at CHRISTOPHER WARD (LONDON ) HOLDINGS LIMITED
✨Show Your Technical Skills
As a Systems Application Specialist, you'll need to demonstrate your technical capabilities. Be prepared to discuss your experience with SaaS applications, SQL, and any relevant web technologies. Highlight specific projects where you've successfully implemented or supported business systems.
✨Understand the Company’s Needs
Research CHRISTOPHER WARD (LONDON) HOLDINGS LIMITED and their business systems. Understand their focus on international expansion, especially in the US. Tailor your responses to show how your skills can directly support their goals and enhance their operations.
✨Prepare for Project Management Questions
Since project management is a key part of this role, be ready to discuss your experience managing projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing how you’ve led projects, managed risks, and communicated with stakeholders.
✨Demonstrate Your Communication Skills
Effective communication is crucial for this position. Be prepared to explain complex technical concepts in simple terms. Share examples of how you've adapted your communication style for different audiences, whether internal teams or third-party partners.
