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- Tasks: Support students in their transfer journey and manage application processes.
- Company: Join Christopher Newport University, a vibrant community focused on student success.
- Benefits: Enjoy competitive pay, comprehensive benefits, and opportunities for professional growth.
- Why this job: Make a real impact on students' academic goals while working in a supportive environment.
- Qualifications: High school diploma and customer service experience required; familiarity with educational policies is a plus.
- Other info: This role is full-time and requires strong communication and organisational skills.
The predicted salary is between 25000 - 35000 £ per year.
In order to be considered for this position, your application must provide evidence of experience and/or education supporting the requirements outlined in the posting. We encourage you to be clear and specific when describing your experience. Responses to supplemental questions alone are not considered evidence of experience and/or education.
The Transfer Credential Coordinator provides exceptional service and support to facilitate the admission, enrollment, and successful matriculation of new transfer, readmitted, and non-degree students. This role plays a vital part in helping Christopher Newport University students achieve their academic goals. The Coordinator oversees and helps maintain the centralized transfer process, ensuring alignment with university and state policies. They communicate effectively with students, faculty, and staff to address issues related to transfer credit evaluations and produce accurate evaluation reports based on criteria outlined in the State Policy on Transfer and the University’s Undergraduate Catalog.
The Transfer Credential Coordinator is responsible for assisting with the processing of transfer, readmission, and non-degree applications. The position also manages the evaluation and processing of transfer and alternative credit, including Advanced Placement (AP), Cambridge, dual enrollment, and International Baccalaureate (IB)—ensuring all credit is accurately assessed, recorded, and posted to student records and the university’s web-based systems.
As the first point of contact at the Transfer Center, this position provides front-desk support, greeting students and responding to inquiries with professionalism and care. The Coordinator exercises strong public relations skills to address telephone, email, and in-person inquiries, including resolving complex issues related to course transferability and the transfer equivalency catalog. Additionally, this position supports the day-to-day administrative operations of the department and must demonstrate exceptional customer service skills. This includes offering information, directions, and referrals to students and visitors while interpreting and communicating complex university policies and federal regulations such as the Family Educational Rights and Privacy Act (FERPA).
Knowledge, Skills, and Abilities Related to Position:
- Proficiency in Microsoft Word and Excel (or comparable systems), including use of complex formulas and functions
- Demonstrated ability to communicate effectively both orally and in writing with a variety of constituents
- Ability to meet deadlines and adhere to strict schedules
- Ability to prioritize, multitask, work independently, and develop new skills as necessary
- Strong organizational skills and practices
- Ability to work with confidential records, maintaining a high level of discretion, judgment, and confidentiality
- Ability to read for content and exercise sound judgment in the application of policies
- Experience with data entry and records maintenance using an enterprise records system (such as PeopleSoft or Banner) with high accuracy
- Judgment, problem-solving, and troubleshooting abilities
- Knowledge of higher education admission and/or transfer policies
- Ability to understand, interpret, and explain complex federal, state, and institutional policies, procedures, processes, and laws
- Ability to function as a team player with a positive and friendly attitude
- Ability to willingly accept responsibility and work cooperatively with a diverse population
- Ability to safely lift and carry light loads (1-20 lbs.) in accordance with established safety protocols
- Ability to perform tasks requiring pushing and pulling of equipment, carts, or materials as needed
- Ability to stand for extended periods while performing job-related tasks
- Ability to remain seated for extended periods, maintaining focus and productivity in a sedentary work environment
- Ability to bend, kneel, or crouch as needed to complete assigned duties
- Ability to walk for extended periods or distances as required by the job
- Ability to perform repetitive motions with hands, wrists, or arms, often associated with typing, data entry, and similar
- Ability to reach and extend arms in various directions to access materials, tools, or equipment as needed for task completion
Education, Experience, Licensure, Certification Required:
- Education: High school diploma or equivalent experience that equates to a high school diploma
- Experience: Customer service and/or public relations experience
- Experience working with confidential or classified information
- Demonstrated experience with spreadsheet and word processing software
Additional Consideration(s):
- Experience in an institution of higher education involving interpretation and/or communication of federal, state, institutional policies, processes, and/or procedures
- Experience working with student records and/or student record systems
- Experience with enrollment, student services, or admission policies, practices, and functions
- Experience with databases or student information systems
- Experience involving public contact in an academic or business environment
Salary Information:
Starting at $33,279 Commensurate with Education and Experience
This position includes Commonwealth of Virginia and Christopher Newport University employee benefits. CNU offers a comprehensive benefits package to include retirement plans, medical, dental, vision, and a variety of other options. Available leave includes vacation, sick time, personal time, and volunteer/service leave. State employees are eligible for discounted travel, banking, legal and retail services, among others.
Conditions of Employment: This is a classified position. New and returning classified employees are required to complete a 12-month probationary period. Selected candidate must attend a 2-day New Employee Orientation Program.
Christopher Newport University, an EO Employer, is fully committed to access and opportunity. Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office.
Transfer Credential Coordinator 00092 employer: Christopher Newport University
Contact Detail:
Christopher Newport University Recruiting Team
hr@cnu.edu
StudySmarter Expert Advice 🤫
We think this is how you could land Transfer Credential Coordinator 00092
✨Tip Number 1
Familiarise yourself with the specific policies and procedures related to transfer credits at Christopher Newport University. Understanding these will help you communicate effectively during the interview and demonstrate your knowledge of the role.
✨Tip Number 2
Practice your customer service skills, as this position requires strong public relations abilities. Consider role-playing scenarios where you handle inquiries or resolve issues, which will prepare you for the front-desk support aspect of the job.
✨Tip Number 3
Network with current or former employees of CNU, especially those in student services or admissions. They can provide insights into the work culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Be prepared to discuss your experience with data entry and records maintenance. Think of specific examples where you've successfully managed confidential information, as this will highlight your suitability for the role.
We think you need these skills to ace Transfer Credential Coordinator 00092
Some tips for your application 🫡
Understand the Requirements: Carefully read the job description for the Transfer Credential Coordinator position. Make sure you understand the qualifications and responsibilities, and think about how your experience aligns with these requirements.
Tailor Your Application: When writing your application, be specific about your relevant experience and education. Use examples that demonstrate your customer service skills and familiarity with handling confidential information, as these are crucial for this role.
Complete All Required Documents: Ensure you have all necessary documents ready, including your resume and cover letter. Highlight your proficiency in Microsoft Word and Excel, as well as any experience with student records or public relations.
Follow Submission Guidelines: Remember that applications must be submitted online through the CNU website by the specified deadline. Double-check that you have included all required materials and that your application is complete before hitting submit.
How to prepare for a job interview at Christopher Newport University
✨Showcase Your Customer Service Skills
As a Transfer Credential Coordinator, you'll be the first point of contact for students. Highlight your customer service experience and provide examples of how you've effectively resolved issues or assisted others in the past.
✨Understand Transfer Policies
Familiarise yourself with transfer credit evaluation processes and policies, both at the state and university level. Being able to discuss these during your interview will demonstrate your preparedness and understanding of the role.
✨Demonstrate Organisational Skills
This position requires strong organisational abilities. Be ready to discuss how you manage multiple tasks, prioritise responsibilities, and maintain accuracy in your work, especially when dealing with confidential records.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle complex situations. Prepare scenarios from your past experiences where you successfully navigated challenges, particularly in an educational or customer service context.
