Student Success Coordinator

Application Instructions: Interested parties are requested to submit a cover letter, current resume, and the names, addresses, and telephone numbers of at least three professional references at the time of application. This position will be posted until filled; however, review of applications will begin on 02/17/2026. Search finalists are required to complete a CNU sponsored background check. Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling (757) 594-7145.

Chief Objective of Position: The Student Success Coordinator will support the University’s student success initiatives by providing a variety of services and programs targeted at creating and maintaining a supportive learning environment for undergraduate students to improve retention, completion, and post-graduation outcomes.

Work Tasks:

• Assists with creation, implementation, and maintenance of a variety of student success orientation programs and support services for all undergraduate students.
• Assists with the instructional component of college transition courses, COLL 140: The Transitional Learner and COLL 150: The Intentional Learner, on an as-needed basis.
• Researches, develops, assesses, and implements best practices in student success support services and programs for undergraduate college students.
• Assists with various functions and activities associated with orientation programs for new college freshmen and transfer students.
• Provides support and programming for the Community Captains and Hampton Captains Programs.
• Maintains a caseload of undergraduate students, conducting individual meetings and creating personal action plans for student success.
• Monitors the progress of students identified as “at risk” and develops intervention plans based on individual needs.
• Maintains “drop in” hours for students needing immediate assistance.
• Develops, implements, and conducts workshops, programs, and intervention strategies to support undergraduate student success.
• Participates in the Division’s “recruit back” program to encourage re-enrollment of students who have stopped out.
• Develops, implements, and assesses programs for special undergraduate populations.
• Maintains detailed records of meetings with students and attendance at workshops and events.
• Stays current on student success literature and participates in professional development opportunities.
• Assists the Director with the administration of various assessments as needed.
• Assists the Director with marketing for the Center for Student Success and related programs.
• Serves as one of the Center’s representatives at admission-related events.
• Assists in planning and supporting events related to student success initiatives.
• Develops and maintains partnerships across campus communities.
• Acts as a Campus Security Authority (CSA) and a responsible employee regarding sexual violence reporting.
• Performs all other duties as assigned by immediate supervisor or university senior leadership.

Knowledge, Skills, Abilities (KSA's):

• Excellent verbal, written, interpersonal communication, and presentation skills.
• Ability to create and maintain relationships and build trust.
• Organizational and time management skills.
• Ability to quickly master a variety of computer applications.
• Ability to work effectively as part of a team or individually.
• Availability for occasional evening and weekend programs and events.

Required Education: Masters Degree or a Bachelor’s degree with experience that equates to an advanced degree.

Experience Required: Experience working with undergraduate college students in a mentoring, coaching, or advising capacity.

Salary Information: Starting at $50,887, commensurate with Education and Experience.

CNU Information: Christopher Newport University is anchored in excellence, reflected in our ranking as the #1 regional public university in Virginia. We offer an outstanding liberal arts education provided by dedicated faculty and staff. Our community is founded on shared values of honour, scholarship, service, and leadership.