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- Tasks: Manage client relationships and oversee programmatic campaigns while spotting growth opportunities.
- Company: Join a data-driven, creative team passionate about helping brands grow for over 10 years.
- Benefits: Enjoy a collaborative culture with opportunities for professional growth and learning.
- Why this job: Be part of an innovative environment where your ideas can make a real impact.
- Qualifications: 3+ years in a client-facing role with strong digital media and programmatic advertising knowledge.
- Other info: Proficiency in Excel and PowerPoint is essential; familiarity with Adobe and AI tools is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a programmatic provider who are data fuelled, audience-obsessed and creatively charged. For over 10 years they have helped brands discover new customers and unlock incremental growth by combining rich behavioural insight with precision programmatic activation. They are a close-knit team, with a collaborative culture, and a genuine passion for helping brands grow.
They are now looking for a driven, detail-loving and strategically minded Client Services Account Manager to join the growing team. This is an exciting opportunity for someone with solid client-facing experience who is passionate about digital media, programmatic advertising, and building high-impact client relationships.
You will work closely with senior leaders and delivery teams to manage day-to-day client relationships, plan and oversee programmatic campaigns, and uncover new growth opportunities:
- Own day-to-day client communications, building trust and demonstrating strategic value at every touchpoint.
- Act as the key link between client stakeholders and our internal teams (sales, tech, creative, trading).
- Use planning tools, first-party data and audience insights to craft impactful media plans.
- Collaborate with traders and performance specialists to optimise campaigns in-flight.
- Ensure timely forecasting and accurate reporting of financials and performance.
- Maintain excellent internal process hygiene (status docs, briefings, timelines, POs).
- Spot inefficiencies and suggest new tools, tactics or services to improve our client offering.
- Stay ahead of industry trends, competitor activity and client category news.
- Champion new ideas—from creative asset suggestions to smarter ways of working.
- Support the sales team at events and new business meetings when needed.
- Share learnings and successes with the team, helping us all level up.
Requirements:
- 3+ years of experience in a client-facing role within digital media, agency, or ad tech business.
- Strong understanding of Programmatic Advertising and audience planning.
- Exceptional communication, presentation and stakeholder management skills.
- A proactive attitude with a creative, solutions-first mindset.
- Confidence using Excel, PowerPoint, Outlook; bonus if you have used Adobe, Notion, or AI tools like ChatGPT.
Customer Relations Manager - Care employer: Christopher Keats Media Limited
Contact Detail:
Christopher Keats Media Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager - Care
✨Tip Number 1
Familiarise yourself with the latest trends in programmatic advertising. This will not only help you understand the industry better but also allow you to engage in meaningful conversations during interviews, showcasing your passion and knowledge.
✨Tip Number 2
Network with professionals in the digital media space. Attend industry events or webinars where you can meet potential colleagues or mentors. Building these connections can provide valuable insights and may even lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your strategic thinking and problem-solving skills, as these are crucial for the role of a Customer Relations Manager.
✨Tip Number 4
Showcase your proficiency with tools like Excel and PowerPoint by preparing a mock presentation or report that demonstrates your analytical skills. This will give you an edge and show your readiness to handle the responsibilities of the role.
We think you need these skills to ace Customer Relations Manager - Care
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles, particularly within digital media or programmatic advertising. Use specific examples to demonstrate your skills in managing client relationships and optimising campaigns.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital media and programmatic advertising. Mention how your proactive attitude and creative mindset align with the company's values and culture.
Highlight Relevant Skills: Emphasise your exceptional communication and presentation skills in your application. Provide examples of how you've successfully managed stakeholders and built trust in previous roles.
Showcase Industry Knowledge: Demonstrate your understanding of industry trends and competitor activity in your application. This shows that you are not only knowledgeable but also genuinely interested in the field and the company's growth.
How to prepare for a job interview at Christopher Keats Media Limited
✨Showcase Your Client-Facing Experience
Make sure to highlight your previous roles where you managed client relationships. Share specific examples of how you built trust and delivered strategic value, as this is crucial for the Customer Relations Manager position.
✨Demonstrate Your Knowledge of Programmatic Advertising
Be prepared to discuss your understanding of programmatic advertising and audience planning. Familiarise yourself with current trends and be ready to share insights on how these can benefit the company’s clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle client challenges. Think of scenarios where you successfully optimised campaigns or improved client satisfaction, and be ready to discuss them in detail.
✨Familiarise Yourself with Relevant Tools
Since the role requires proficiency in tools like Excel and PowerPoint, brush up on your skills. If you have experience with Adobe, Notion, or AI tools, mention this during the interview to stand out from other candidates.
