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- Tasks: Manage client relationships and oversee programmatic campaigns daily.
- Company: Join a passionate, data-driven team focused on helping brands grow.
- Benefits: Enjoy a collaborative culture with opportunities for personal and professional growth.
- Why this job: Be the go-to person for clients, solving problems and driving impactful strategies.
- Qualifications: 3+ years in a client-facing role with a strong grasp of digital media.
- Other info: Ideal for those who thrive in dynamic environments and want to make a difference.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a programmatic provider who are data fuelled, audience-obsessed and creatively charged. For over 10 years they have helped brands discover new customers and unlock incremental growth by combining rich behavioural insight with precision programmatic activation. They are a close-knit team, with a collaborative culture, and a genuine passion for helping brands grow. They are now looking for a driven, detail-loving and strategically minded Client Services Account Manager to join the growing team. This is an exciting opportunity for someone with solid client-facing experience and who’s passionate about digital media, programmatic advertising, and building high-impact client relationships.
You will work closely with senior leaders and delivery teams to manage day-to-day client relationships, plan and oversee programmatic campaigns, and uncover new growth opportunities. You will become the go-to for clients—someone who gets their business, solves problems before they arise, and always adds value.
Responsibilities:- Own day-to-day client communications, building trust and demonstrating strategic value at every touchpoint
- Lead kick-offs, mid-campaign check-ins, and post-campaign reviews with insight-led storytelling
- Act as the key link between client stakeholders and our internal teams (sales, tech, creative, trading)
- Be proactive, solution-focused, and always one step ahead of client needs
- Translate briefs into programmatic strategies that align with client KPIs
- Use planning tools, first-party data and audience insights to craft impactful media plans
- Collaborate with traders and performance specialists to optimise campaigns in-flight
- Deliver clear, compelling PCAs and business reviews that drive renewals and growth
- Protect and grow client revenue through upweights, renewals and cross-sell opportunities
- Ensure timely forecasting and accurate reporting of financials and performance
- Maintain excellent internal process hygiene (status docs, briefings, timelines, POs)
- Spot inefficiencies and suggest new tools, tactics or services to improve our client offering
- Stay ahead of industry trends, competitor activity and client category news
- Champion new ideas—from creative asset suggestions to smarter ways of working
- Support the sales team at events and new business meetings when needed
- Share learnings and successes with the team, helping us all level up
- 3+ years of experience in a client-facing role within digital media, agency, or ad tech business
- Strong understanding of Programmatic Advertising and audience planning
- Exceptional communication, presentation and stakeholder management skills
- A proactive attitude with a creative, solutions-first mindset
- Highly organised with an eagle eye for detail and deadlines
- Confidence using Excel, PowerPoint, Outlook; bonus if you’ve used Adobe, Notion, or AI tools like ChatGPT
- Someone who thrives in a small, dynamic team and wants to make a big impact
Client Services Manager (, , United Kingdom) employer: Christopher Keats Media Limited
Contact Detail:
Christopher Keats Media Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager (, , United Kingdom)
✨Tip Number 1
Familiarise yourself with the latest trends in programmatic advertising and digital media. This knowledge will not only help you understand the industry better but also allow you to engage in meaningful conversations during interviews, showcasing your passion and expertise.
✨Tip Number 2
Network with professionals in the digital media and programmatic advertising space. Attend industry events or webinars to connect with potential colleagues and learn more about the company culture at StudySmarter. Personal connections can often lead to job opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your problem-solving skills and ability to add value, as these are crucial for the Client Services Manager role.
✨Tip Number 4
Showcase your organisational skills by being ready to discuss how you manage multiple projects and deadlines. The role requires a detail-oriented approach, so demonstrating your ability to keep everything on track will set you apart from other candidates.
We think you need these skills to ace Client Services Manager (, , United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles, particularly within digital media or programmatic advertising. Use specific examples that demonstrate your ability to build relationships and manage campaigns.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital media and programmatic advertising. Mention how your skills align with the responsibilities outlined in the job description, and express your enthusiasm for helping brands grow.
Showcase Your Communication Skills: In your application, emphasise your exceptional communication and presentation skills. Provide examples of how you've successfully managed client relationships and led meetings, as these are crucial for the role.
Highlight Your Proactive Approach: Demonstrate your proactive attitude by sharing instances where you identified opportunities or solved problems before they arose. This will show that you can be one step ahead of client needs, which is essential for this position.
How to prepare for a job interview at Christopher Keats Media Limited
✨Showcase Your Client-Facing Experience
Make sure to highlight your previous roles where you managed client relationships. Share specific examples of how you built trust and added value, as this is crucial for the Client Services Manager position.
✨Demonstrate Your Knowledge of Programmatic Advertising
Be prepared to discuss your understanding of programmatic advertising and audience planning. Use industry terminology and provide insights into how you've successfully implemented strategies in past roles.
✨Prepare Insight-Led Storytelling
Since the role involves leading campaign reviews, practice telling compelling stories with data. Prepare a few case studies that showcase your ability to translate complex information into clear, actionable insights.
✨Exhibit Your Proactive Problem-Solving Skills
During the interview, share examples of how you've anticipated client needs and solved problems before they arose. This will demonstrate your proactive attitude and solutions-first mindset, which are key for this role.
