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- Tasks: Manage client relationships and oversee programmatic campaigns with a focus on growth.
- Company: Join a passionate, data-driven team dedicated to helping brands thrive in digital media.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and the chance to make a real impact.
- Why this job: Be the go-to person for clients, solving problems and driving success in a dynamic environment.
- Qualifications: 3+ years in a client-facing role with strong knowledge of programmatic advertising and audience planning.
- Other info: Ideal for someone who thrives in a small team and loves creative problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a programmatic provider who are data fuelled, audience-obsessed and creatively charged. For over 10 years they have helped brands discover new customers and unlock incremental growth by combining rich behavioural insight with precision programmatic activation. They are a close-knit team, with a collaborative culture, and a genuine passion for helping brands grow. They are now looking for a driven, detail-loving and strategically minded Client Services Account Manager to join the growing team. This is an exciting opportunity for someone with solid client-facing experience who is passionate about digital media, programmatic advertising, and building high-impact client relationships.
You will work closely with senior leaders and delivery teams to manage day-to-day client relationships, plan and oversee programmatic campaigns, and uncover new growth opportunities. You will become the go-to for clients—someone who understands their business, solves problems before they arise, and always adds value.
Responsibilities:- Own day-to-day client communications, building trust and demonstrating strategic value at every touchpoint
- Lead kick-offs, mid-campaign check-ins, and post-campaign reviews with insight-led storytelling
- Act as the key link between client stakeholders and our internal teams (sales, tech, creative, trading)
- Be proactive, solution-focused, and always one step ahead of client needs
- Translate briefs into programmatic strategies that align with client KPIs
- Use planning tools, first-party data and audience insights to craft impactful media plans
- Collaborate with traders and performance specialists to optimise campaigns in-flight
- Deliver clear, compelling PCAs and business reviews that drive renewals and growth
- Protect and grow client revenue through upweights, renewals and cross-sell opportunities
- Ensure timely forecasting and accurate reporting of financials and performance
- Maintain excellent internal process hygiene (status docs, briefings, timelines, POs)
- Spot inefficiencies and suggest new tools, tactics or services to improve our client offering
- Stay ahead of industry trends, competitor activity and client category news
- Champion new ideas—from creative asset suggestions to smarter ways of working
- Support the sales team at events and new business meetings when needed
- Share learnings and successes with the team, helping us all level up
- 3+ years of experience in a client-facing role within digital media, agency, or ad tech business
- Strong understanding of Programmatic Advertising and audience planning
- Exceptional communication, presentation and stakeholder management skills
- A proactive attitude with a creative, solutions-first mindset
- Highly organised with an eagle eye for detail and deadlines
- Confidence using Excel, PowerPoint, Outlook; bonus if you have used Adobe, Notion, or AI tools like ChatGPT
- Someone who thrives in a small, dynamic team and wants to make a big impact
Client Services Manager employer: Christopher Keats Media Limited
Contact Detail:
Christopher Keats Media Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Familiarise yourself with the latest trends in programmatic advertising. Understanding the current landscape will not only help you during interviews but also demonstrate your passion for the industry and your proactive approach to staying informed.
✨Tip Number 2
Network with professionals in the digital media space, especially those who work in programmatic advertising. Attend industry events or webinars to connect with potential colleagues and learn more about the company culture, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your experience with problem-solving and delivering value will resonate well with the hiring team.
✨Tip Number 4
Showcase your organisational skills by being ready to discuss how you manage multiple projects and deadlines. The role requires a keen eye for detail, so demonstrating your ability to keep everything on track will be crucial.
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles, particularly within digital media or programmatic advertising. Use specific examples that demonstrate your ability to build relationships and manage campaigns.
Craft a Compelling Cover Letter: In your cover letter, express your passion for digital media and programmatic advertising. Mention how your skills align with the responsibilities outlined in the job description, and provide examples of how you've added value in previous roles.
Showcase Your Communication Skills: Since exceptional communication is key for this role, consider including a brief section in your application that highlights your communication style. You could mention any presentations or reports you've delivered that had a significant impact.
Highlight Problem-Solving Abilities: Demonstrate your proactive and solution-focused mindset by sharing specific instances where you identified potential issues before they arose and successfully implemented solutions. This will resonate well with the company's needs.
How to prepare for a job interview at Christopher Keats Media Limited
✨Showcase Your Client-Facing Experience
Make sure to highlight your previous client-facing roles and how you've successfully built relationships. Share specific examples of how you’ve added value to clients and solved their problems proactively.
✨Demonstrate Your Knowledge of Programmatic Advertising
Be prepared to discuss your understanding of programmatic advertising and audience planning. Familiarise yourself with current trends and be ready to share insights on how they can impact client strategies.
✨Prepare Insight-Led Storytelling
Since storytelling is key in this role, prepare a few case studies or examples where you used data to drive decisions. This will show your ability to translate complex information into compelling narratives for clients.
✨Exhibit Your Organisational Skills
Given the importance of maintaining excellent internal processes, come equipped with examples of how you’ve managed multiple projects or campaigns simultaneously. Highlight any tools or methods you use to stay organised and meet deadlines.
