Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Delight clients by managing delivery and creating innovative solutions to their business problems.
- Company: Fast-growing tech company working with popular High Street brands.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact on client success.
- Qualifications: Strong IT skills, customer service experience, and project management abilities.
- Other info: Collaborative environment with a focus on innovation and teamwork.
The predicted salary is between 36000 - 54000 ÂŁ per year.
Customer Delivery Manager – Hybrid Working – £45,000 p/a – London
Base Pay Range: ÂŁ45,000 per annum
As a Customer Delivery Manager, you will delight key clients with expert delivery. You will liaise closely with clients to understand their business problems, build clear question sets, create creative solutions, and capture relevant data points.
Day to Day Responsibilities
- Lead the delivery management of key accounts.
- Liaise with clients to understand their requirements and how to support them.
- Compose question sets that form the basis of job templates, meeting the data collection requirements.
- Lead by example in the delivery team, using best practice delivery methods to ensure seamless end-to-end delivery and completion of projects.
- Work closely with internal teams to ensure deadlines are met and deliver insightful data back to the client.
- Collaborate with the Sales team to understand client expectations and provide support and guidance in client calls.
- Co‑operate with the Data team so that your templates enable clear data presentation.
- Partner with the Community team to monitor project performance, optimise route to market, and identify interventions needed for deadline compliance.
- Engage with the Tech team to review and develop technological capabilities for system optimisation.
- Coordinate with the Operations team to build jobs, review submissions, and support the community in completion.
Skills and Experience
- Excellent IT literacy; strong experience in Microsoft Office, especially Excel.
- Experience in a customer‑facing role with exceptional customer service.
- Strong project management and administrative skills, able to balance multiple projects and priorities.
- Experience within an Operations, Delivery or Development team.
- Experience in a solutions‑focused or technology‑based environment (advantageous).
- Ability to build relationships and communicate effectively with people at all levels.
- Great team player – collaborative, supportive, and without ego.
- Results‑driven and problem‑solving, thriving in an environment of accountability and occasional ambiguity.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industries
Data Infrastructure & Analytics, IT Services & Consulting
#J-18808-Ljbffr
Customer Delivery Manager employer: Christopher Ali
Contact Detail:
Christopher Ali Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on a Customer Delivery Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their business problems and think about how you can provide creative solutions. This will show you're genuinely interested and ready to deliver!
✨Tip Number 3
Practice your communication skills. As a Customer Delivery Manager, you'll need to liaise with various teams and clients. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it gives you a better chance of standing out in the application process.
We think you need these skills to ace Customer Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Delivery Manager role. Highlight your experience in customer-facing roles and project management, and don’t forget to showcase your IT skills, especially with Excel!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that demonstrate your ability to delight clients and manage projects effectively.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love results-driven individuals who can think on their feet and come up with creative solutions!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Christopher Ali
✨Know Your Clients
Before the interview, research the key clients the company works with. Understand their business challenges and how the role of a Customer Delivery Manager can help solve these issues. This will show your potential employer that you’re proactive and genuinely interested in their clients.
✨Showcase Your Project Management Skills
Prepare examples from your past experiences where you successfully managed multiple projects or delivered exceptional customer service. Be ready to discuss how you prioritised tasks and ensured deadlines were met, as this is crucial for the role.
✨Demonstrate IT Literacy
Brush up on your Microsoft Office skills, especially Excel. Be prepared to discuss how you've used these tools in previous roles to analyse data or create reports. You might even want to bring a sample of your work to showcase your capabilities.
✨Emphasise Team Collaboration
The role requires working closely with various teams. Share examples of how you’ve collaborated with others in the past, highlighting your ability to communicate effectively and build relationships across different departments. This will illustrate that you’re a great team player.
