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For Companies At a Glance
- Tasks: Delight clients by managing delivery and creating innovative solutions to their business problems.
- Company: Fast-growing tech company working with popular High Street brands.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact on client success.
- Qualifications: Strong IT skills, customer service experience, and project management abilities.
- Other info: Collaborative environment with a focus on innovation and teamwork.
The predicted salary is between 36000 - 54000 £ per year.
Customer Delivery Manager – Hybrid Working – £45,000 p/a – London
Christopher Ali are recruiting on behalf of a fast growing technology business working with a range of High Street brands, collecting data for them and providing insights to support their decision making.
Base pay range
Direct message the job poster from Christopher Ali
The Role
As a Customer Delivery Manager, your role is to delight key clients with expert Delivery. You will liaise closely with clients to understand their business problems, building question sets that are simple to understand – creating creative solutions where required – and capture the relevant data points.
Day to Day
- Lead the Delivery management of key accounts
- Liaise with clients to understand their requirements and how to support them.
- Compose question sets, which form the basis of the job templates, that meet the data collection requirements of the clients
- Set a leading example in the Delivery team, using best practice delivery methods, to ensure seamless end-to-end delivery and completion of projects, embodying a ‘right first time’ mentality.
- Work closely across all other internal teams within the business to ensure that as one team, we hit the deadlines set & deliver insightful data back to the client.
- Work with the Sales team to ensure a clear understanding of client expectations and problems, and provide support and guidance in client calls
- Work with the Data team, making sure the templates you’ve built allow them to present the data clearly to the client
- Work with the Community team to monitor project performance, optimise route to market, and identify where interventions are needed, to ensure deadlines are met.
- Work with Tech to continually review and develop our technological capabilities to ensure the optimisation of our systems used.
- Work with the Operations team for input to building jobs, and ensure they understand what’s required in reviewing submissions and supporting the community to complete them
Skills and Experience
- Excellent IT literacy, with strong experience in Microsoft Office, and in particular a high level of competence using Excel.
- Experience in a customer-facing role, providing support and exceptional customer service.
- Strong project management and administrative skills, with the ability to balance multiple projects and priorities is a must.
- Experience within an Operations, Delivery or Development team.
- Experience within a solutions-focused or technology-based environment would be advantageous.
- Ability to build relationships & communicate effectively with people no matter their job role.
- Great team player – collaborative, supportive and without ego
- Results-driven and problem-solving individual who thrives in an environment of accountability and sometimes ambiguity.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service, Business Development, and Information Technology
Industries
Data Infrastructure and Analytics, IT Services and IT Consulting, and Technology, Information and Media
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Customer Delivery Manager employer: Christopher Ali
Contact Detail:
Christopher Ali Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on a Customer Delivery Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their business problems and think about how you can provide creative solutions. This will show you're genuinely interested and ready to deliver!
✨Tip Number 3
Practice your communication skills. As a Customer Delivery Manager, you'll need to liaise with various teams and clients. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it gives you a better chance of standing out in the application process.
We think you need these skills to ace Customer Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Delivery Manager role. Highlight your experience in customer-facing roles and project management, and don’t forget to showcase your IT skills, especially with Excel!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that demonstrate your ability to delight clients and manage projects effectively.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love results-driven individuals who can think on their feet and come up with creative solutions!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Christopher Ali
✨Know Your Clients
Before the interview, research the key clients the company works with. Understand their business challenges and how the role of a Customer Delivery Manager can help solve these issues. This will show your potential employer that you’re proactive and genuinely interested in their clients.
✨Showcase Your Project Management Skills
Prepare examples from your past experiences where you successfully managed multiple projects or delivered exceptional customer service. Be ready to discuss how you prioritised tasks and ensured deadlines were met, as this is crucial for the role.
✨Demonstrate IT Literacy
Brush up on your Microsoft Office skills, especially Excel. Be prepared to discuss how you've used these tools in previous roles to analyse data or create reports. You might even want to bring a sample of your work to showcase your capabilities.
✨Emphasise Team Collaboration
The role requires working closely with various teams. Share examples of how you’ve collaborated with others in the past, highlighting your ability to communicate effectively and build relationships across different departments. This will illustrate that you’re a great team player.
