At a Glance
- Tasks: Manage client relationships and ensure their success through detailed project planning.
- Company: Fast-growing tech business collaborating with top High Street brands.
- Benefits: Competitive salary, commission opportunities, and hybrid working model.
- Why this job: Join a dynamic team and make a real impact on client success.
- Qualifications: Strong organisational skills and experience in managing multiple projects.
- Other info: Opportunity for creativity and continuous improvement in a supportive environment.
The predicted salary is between 39000 - 52000 £ per year.
Hybrid Working 2 x days per week in office - £45,000-£50,000 p/a + Commission - London
Christopher Ali are recruiting on behalf of a fast growing technology business working with a range of High Street brands, collecting data for them and providing insights to support their decision making. They are looking for a Client Success Manager/Account Manager who will be responsible for ensuring the success of both new and existing clients.
From initial client brief, through to final reporting you will be responsible for capturing all client requirements in detail, ensuring we find the best solutions to accommodate and continually deliver to the highest standards, exceeding client expectations at any given opportunity.
Due to having multiple projects running at any one time, attention to detail and great organisational skills will be key in this role, as well as keeping clients well informed throughout and building strong long term relationships. This role will require 2 days per week in the office. Base Salary + Commission for up and cross sales.
Day to day:
- Meet with clients to discuss and record detailed brief and requirements.
- Keep on top of clients issues promptly without delay and ensure appropriate action is taken when required.
- Create programme planners working back from go-live to ensure all steps are being completed at the necessary pace.
- Build trusting relationships with key industry prospects.
- Work closely with the Delivery team to understand the end-to-end process, and share updates on capacity and project completion with the wider Sales team.
- Work hand in hand with Data Analysts to deliver clients vision.
- Be creative with new ideas to develop and evolve the service currently being provided and continually raise the bar to keep impressing clients with out of the box thinking.
Skills and experience needed:
- Ability to manage multiple complex projects/campaigns.
- People led.
- Highly organised and fast paced.
- High level of drive and desire to succeed.
- Resilience.
- Collaborative and communicative.
- Committed to continuous improvement, open to feedback, and dedicated to customer satisfaction.
- Extensive experience in creating impactful materials and toolkits, such as pitch decks and sales playbooks.
- Proficiency in HubSpot (or similar CRM platforms) and essential office applications (Microsoft Office, GSuite) ensures seamless integration.
- Start-up experience helpful but not essential.
Account Manager employer: Christopher Ali
Contact Detail:
Christopher Ali Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, don’t just talk about your experience—bring examples of your work. Whether it’s a project you managed or a creative solution you implemented, tangible proof can really impress.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest. A well-crafted email showing your enthusiasm can set you apart from the crowd.
✨Tip Number 4
Keep learning and adapting! The tech industry is always evolving, so stay updated on trends and tools relevant to account management. This not only boosts your confidence but also shows potential employers that you’re committed to continuous improvement.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience with client management and project coordination, as these are key for us. Use specific examples that showcase your organisational skills and attention to detail.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about client success and how you can exceed expectations. Be sure to mention any relevant experience with high street brands or technology businesses, as this will resonate with us.
Showcase Your Communication Skills: As an Account Manager, communication is crucial. In your application, demonstrate your ability to build relationships and keep clients informed. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Christopher Ali
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can add value as an Account Manager.
✨Showcase Your Organisational Skills
Prepare examples of how you've successfully managed multiple projects in the past. Highlight your attention to detail and ability to keep clients informed, as these are crucial for the role.
✨Be Ready to Discuss Collaboration
Think about times when you've worked closely with teams, like Delivery or Data Analysts. Be prepared to share how you communicated effectively and contributed to successful outcomes.
✨Bring Creative Ideas
Come to the interview with a few innovative ideas on how to improve client services. This shows your proactive approach and willingness to exceed client expectations, which is key for this position.