Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the implementation of Salesforce to enhance client relationship management.
- Company: Join Christie’s, the world’s largest Art Business, rich in history and innovation.
- Benefits: Enjoy 25 days annual leave, flexible fitness funds, and private health insurance.
- Why this job: Be part of a dynamic team transforming technology in the art world while making an impact.
- Qualifications: Experience in product management and Salesforce implementation, ideally in luxury or financial sectors.
- Other info: Work in a hybrid model with opportunities for professional growth and development.
The predicted salary is between 48000 - 72000 ÂŁ per year.
The Company Christie’s, the world’s largest Art Business, is an incredibly exciting & enriching place to start or continue your career. Whether you work within one of our Specialist Art Departments, or in one of our more Operational teams, we are all working together with one common goal in mind: to continue the success of this 250 year old company, steeped in history, bringing fresh ideas whilst not forgetting our shared values; Integrity, Excellence, Innovation, Responsibility & Relationships. Colleagues across all departments are truly passionate about what they do and it is inspiring to work with industry leaders across our business.
Why This Role Matters We are seeking a dynamic and experienced Product Manager to lead the implementation of Salesforce (Financial Services Cloud, Sales, and Service modules). This is a technology and business transformation program to replace a legacy CRM and is a pivotal role in enhancing our client relationship management and operational efficiency.
How You'll Make an Impact Key Responsibilities:
- Lead Salesforce Implementation: Oversee the end-to-end implementation of Salesforce Financial Services Cloud, Sales, and Service modules, ensuring alignment with business objectives and seamless integration with existing systems.
- Stakeholder Collaboration: Work closely with cross-functional teams, including Christie’s Technology Group (CTG), Service Operations teams, client management teams, to ensure incremental delivery that meets the highest value business outcomes.
- Cooperation with Implementation Partner(s) and System Integrators: Working in a multi-vendor environment you will need to provide leadership to our partners to ensure their successful delivery.
- Line management and indirect people management: It is expected that Business Analysts will be working with you on this implementation and at least one will report to you. You will be responsible for their professional development and growth.
- Data Management: Ensure data integrity, security, and compliance with industry regulations. Implement best practices for data management.
- Optimisation: Continuously optimize the platform to enhance user experience and operational efficiency. Direct the customisation decisions of Salesforce solutions to meet the unique needs of an Auction House whilst ensuring that we are leveraging the “out-of-the box” features and workflows optimally.
- Change Management and Training: Collaborate with Change and Training teams to ensure smooth adoption and utilization of Salesforce.
- Strategic alignment and Performance Monitoring: Define and report on Objectives and Key Results to measure the success of the Salesforce implementation and identify areas for improvement.
What you’ll bring to the team Experience:
- Demonstrated long-term experience in product management, and at least one Salesforce implementation (not just BAU), ideally in the financial services, wealth management, or luxury sectors.
- Certifications: Certified in Salesforce (Trailhead badges), Scrum and PRINCE2 methodologies.
- Technical Skills: Proficient in Salesforce Financial Services Cloud, Sales, and Service modules. Strong understanding of CRM systems and data management.
- Industry Knowledge: Deep understanding of either Art market, wealth management or luxury sectors, with the ability to tailor solutions to meet the needs of high-net-worth clients.
- Leadership: Proven ability to lead cross-functional teams and manage complex projects. Excellent communication, negotiation, and problem-solving skills.
- Education: Bachelor’s degree in Business, Information Technology, or a related field. Advanced degree preferred.
What’s great about working for us:
- 25 days annual leave + 1 day Birthday leave
- Christie’s Christmas office closure (guaranteed between 25th Dec – 2nd Jan) – in addition to annual leave: almost two weeks to fully switch off and spend time with friends and family
- Additional 1 week’s annual leave within the year of a 5-year anniversary i.e. 5th, 10th, 15th and so on
- Volunteering day: Take an additional day of annual leave to volunteer for a charitable organisation that’s important to you
- Donation matching of up to ÂŁ500 per annum to help you support the organisations you care about
- Flexible Fitness Fund - ÂŁ400 per year expense allowance for health and wellness related activity (taxable)
- Access to world-renowned art: with regular exhibitions in our galleries to wander around and exclusive guided tours hosted by specialist colleagues
- Discretionary Bonus (dependent on the business and employee performance payable in March each year)
- Generous retirement plan: We will double match your pension contribution up to 5% of your basic salary (Max 10% contribution from Christie’s)
- Private Health Insurance – no employee contribution needed, subsidised for other family members
- Dental Insurance – (may be extended at personal cost)
- Generous Income Protection Insurance in the event of accident, sickness or injury after 12 months
- Competitive Life Insurance policy from first day
- Employee Assistance Programme – access to personal advice and support services including counselling
- Eyecare vouchers (once a year)
- Cycle to Work scheme
- Christie’s Extras – discounts on over 800 retailers, holiday packages, dinners and weekly shops
- Robust family first policy: 16 weeks full pay on Maternity Leave
- Four-day week, for eight weeks, at full pay on return from Maternity Leave
- Dependent back-up care: 10 sessions/ days of childcare or eldercare per year
- The Stork Club: Our community of parents who meet regularly over breakfasts, lunch, afternoon tea…
*Christie’s reserves the right to change company benefits at any time
Closing date: Tuesday 27th May
Salesforce Product Manager, CRM employer: Christie's
Contact Detail:
Christie's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Product Manager, CRM
✨Tip Number 1
Familiarise yourself with the specific Salesforce modules mentioned in the job description, particularly the Financial Services Cloud, Sales, and Service modules. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the art and luxury sectors who have experience with Salesforce implementations. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the unique challenges they face.
✨Tip Number 3
Prepare to discuss your leadership style and experiences managing cross-functional teams. Christie’s values collaboration, so be ready to share examples of how you've successfully led projects and fostered teamwork in previous roles.
✨Tip Number 4
Research Christie’s company culture and values, especially their focus on integrity, excellence, and innovation. Tailor your discussions to reflect how your personal values align with theirs, demonstrating that you would be a great fit for their team.
We think you need these skills to ace Salesforce Product Manager, CRM
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in product management and Salesforce implementations. Use specific examples that demonstrate your leadership skills and technical expertise, particularly in the financial services or luxury sectors.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the art market and how your background aligns with Christie's values of Integrity, Excellence, Innovation, Responsibility, and Relationships. Mention your understanding of CRM systems and how you can contribute to enhancing client relationship management.
Highlight Certifications: Clearly list your Salesforce certifications, as well as any relevant methodologies like Scrum and PRINCE2. This will show that you have the necessary qualifications to lead the implementation of Salesforce at Christie’s.
Showcase Leadership Experience: Provide examples of your experience leading cross-functional teams and managing complex projects. Highlight any instances where you successfully collaborated with stakeholders to achieve business objectives, as this is crucial for the role.
How to prepare for a job interview at Christie's
✨Understand the Role and Responsibilities
Make sure you thoroughly understand the key responsibilities of the Salesforce Product Manager role. Familiarise yourself with the specifics of Salesforce Financial Services Cloud, Sales, and Service modules, as well as how they align with Christie’s business objectives.
✨Showcase Your Leadership Skills
Prepare to discuss your experience in leading cross-functional teams and managing complex projects. Highlight specific examples where you've successfully guided teams through technology implementations or transformations, particularly in the financial services or luxury sectors.
✨Demonstrate Industry Knowledge
Research the art market and luxury sectors to show your understanding of the unique needs of high-net-worth clients. Be ready to discuss how your insights can help tailor Salesforce solutions to enhance client relationship management at Christie’s.
✨Prepare for Change Management Discussions
Since change management is a crucial part of this role, be prepared to talk about your experience in facilitating smooth transitions during technology implementations. Discuss any strategies you've used to ensure user adoption and training, and how you measure success post-implementation.