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For Companies At a Glance
- Tasks: Manage client sales and enhance customer experience in a dynamic environment.
- Company: Join Christie’s, the world’s largest art business with a rich history.
- Benefits: Enjoy 25 days leave, flexible fitness fund, and private health insurance.
- Why this job: Be the key contact for clients and make a real impact in the art world.
- Qualifications: Basic accounting knowledge and strong customer service skills required.
- Other info: Great career growth opportunities and a supportive team culture.
The predicted salary is between 31200 - 34000 £ per year.
The role is to manage sales from a Client Accounting perspective from beginning to end encompassing the management of both buyers and sellers’ activities. You will liaise with cross-functional internal teams to improve the entire customer experience. The objective is to provide a high standard of service to clients and the business in a high-pressure environment. In this role, you will be operating as the lead point of contact for all matters related to the sales and client communication.
How You'll Make an Impact
- Conduct and manage all pre-sales and post-sales activities, in accordance with processes and policies, including but not limited to:
- Manage Buyer registration and compliance control
- Managing extended payment terms requests and escalating all special requests to Managers for review and approval to ensure accurate cash-flow
- Manage all Seller payment instructions in time for sale settlement
- Manage and review Pre-and Post-Sale obligations, including effective communication to the business and the resolution of all issues timely
- Review and manage Debt collection, including following up directly with clients and the organization to ensure effective communication on outstanding debtors and providing client invoices and statements as necessary
- Proactively communicate with the business regarding the status of the sale to ensure effective communication and excellent client service. This includes scheduling meetings and liaising with the Specialist departments, Business Support Group, Post Sale Department, Christies Art Transport, Commercial Finance, Legal and any other communication necessary to meet the objective.
- Prepare and manage sale settlement processes timely to meet contractual obligations to our Sellers. This includes making sure all settlement processes have been followed and the sale is in a complete position to be settled efficiently. Ensuring and reviewing Seller Charges within the specified deadline, making sure clear and effective communications with the Specialist department, Business support group and the Post sale department to ensure accurate sale settlement and delivering timely sale settlement reports to the Payments team
- Process all impromptu sale requests in a timely manner with accurate amendment and review of the ledgers and clear responses to departments and clients. This includes but not limited to: re-invoicing for clients, after sale request, making items stock, cancelling lots, issuing and processing tax refunds, process of sundry requests credits and debits and preparing for settlement as required
- Effectively manage entering all extended payment terms on the A/R and A/P ledgers to ensure accurate cash-flow
- Assist as needed with the receipting of incoming payments and resolving any issues resulting from the payment and receipting process i.e. 3rd party payments, unidentified wires etc.
- Monitor and review Sale Debt reports regularly to ensure effective debt collection and adding comprehensive notes on the clients account
- Effectively handle and escalate issues and queries from internal/external clients ensuring that management is advised and aware of any critical factors affecting sales and clients
- Manage and review daily single releases for sale settlement
- Assist as necessary with reviewing and preparation of the Bad Debt Provision
Managing Stakeholder Relationships
- Building and maintaining strong, long-lasting relationships with external and internal clients
- Communicate to the business and to clients clearly and with integrity in a professional style
What you’ll bring to the team
- Knowledge of basic accounting required.
- Customer service experience
- Excellent time management to coordinate and manage several sales simultaneously
- Strong attention to detail and follow-through skills
- Strong ability to work under pressure and on own initiative in a responsible and professional manner
- Strong interpersonal skills; ability to nurture and develop trusted working relationships with colleagues and senior business leaders
- Ability to thrive and be flexible in a fast-paced environment and effectively with strong problem-solving ability
- Excellent listening and communication skills, ability to deliver clear well-organized presentation and written correspondence
- Strong team player, flexible, motivated, discreet, dependable, resourceful and able to multi-task gracefully, but also able to work on own initiative
What’s great about working for us
- 25 days annual leave + 1 day Birthday leave
- Christie’s Christmas office closure (guaranteed between 25th Dec – 1st Jan) – in addition to annual leave: almost two weeks to fully switch off and spend time with friends and family
- Additional 1 week’s annual leave within the year of a 5-year anniversary i.e. 5th, 10th, 15th and so on
- Volunteering day: Take an additional day of annual leave to volunteer for a charitable organisation that’s important to you
- Donation matching of up to £500 per annum to help you support the organisations you care about
- Flexible Fitness Fund - £400 per year expense allowance for health and wellness related activity (taxable)
- Access to world-renowned art: with regular exhibitions in our galleries to wander around and exclusive guided tours hosted by specialist colleagues
- Discretionary Bonus (dependent on the business and employee performance payable in March each year)
- Generous retirement plan: We will double match your pension contribution up to 5% of your basic salary (Max 10% contribution from Christie’s)
- Private Health Insurance – no employee contribution needed, subsidised for other family members
- Dental Insurance – (may be extended at personal cost)
- Generous Income Protection Insurance in the event of accident, sickness or injury after 12 months
- Competitive Life Insurance policy from first day
- Employee Assistance Programme – access to personal advice and support services including counselling
- Eyecare vouchers (once a year)
- Cycle to Work scheme
- Christie’s Extras – discounts on over 800 retailers, holiday packages, dinners and weekly shops
- Seniorcare by Lottie, a comprehensive eldercare solution
Robust family first policy:
- 16 weeks full pay on Maternity Leave
- Eligible to return to work for 80% of your agreed normal weekly working pattern while being paid as though you were working 100%, post a minimum of 16 weeks of leave
- Dependent back-up care: 10 sessions/ days of childcare or eldercare per year
- Christies Family Network: Our community of parents who meet regularly over breakfasts, lunch, afternoon tea…
Account Manager, Client Accounting (Maternity Cover) employer: Christie´s
Contact Detail:
Christie´s Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager, Client Accounting (Maternity Cover)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their success. Practice common interview questions and think of examples that showcase your skills and experience.
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way in showing your appreciation and keeping you top of mind. Mention something specific from the interview to remind them of your conversation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Account Manager, Client Accounting (Maternity Cover)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your relevant experience in client accounting and customer service, and show us how you can manage sales effectively.
Showcase Your Skills: We want to see your time management and attention to detail skills shine through. Use specific examples from your past roles to demonstrate how you've successfully handled multiple tasks under pressure.
Communicate Clearly: Your written communication is key! Ensure your application is well-organised and free of errors. This reflects your ability to communicate professionally with clients and colleagues alike.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. We can’t wait to hear from you!
How to prepare for a job interview at Christie´s
✨Know Your Numbers
As an Account Manager, you'll need to demonstrate a solid understanding of basic accounting principles. Brush up on key financial concepts and be ready to discuss how you've applied them in previous roles. This will show your potential employer that you can handle the financial aspects of the job with confidence.
✨Showcase Your Customer Service Skills
This role is all about managing client relationships, so be prepared to share specific examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or went above and beyond for a client. This will highlight your ability to maintain strong, long-lasting relationships.
✨Demonstrate Your Time Management Abilities
You'll be juggling multiple sales simultaneously, so it's crucial to showcase your time management skills. Prepare to discuss how you prioritise tasks and meet deadlines, especially in high-pressure situations. Use real-life examples to illustrate your ability to stay organised and efficient.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. You might even want to prepare a brief presentation on a relevant topic to demonstrate your ability to convey information effectively. This will help you stand out as a strong candidate.