Regional Director of Operations in Coventry

We are a singularly focused business with a mission to be the highest value provider of stage lighting services in the global marketplace.

Job Purpose

The Regional Operations Director ensures that standards, processes and workflows are maintained, displays leadership, and offers training and coverage.

Responsibilities

• Manages the assigned Warehouse Supervisors.
• Manages reviewing, training, recruiting, and/or terminating Warehouse Supervisors.
• Audits for Operations compliance.
• Covers warehouse operations during the Warehouse Supervisor’s absence.
• Manages operational training requirements.

1. Manages the assigned Warehouse Supervisors by:

• Reviewing results of OPX reports with Warehouse Supervisor and providing recommendations for improvements.
• Overseeing rollouts for workflow and process changes.
• Providing training to relevant Operations staff on changes and updates in workflows.
• Following up on QOS issues with Warehouse Supervisor and staff to find cause of error, take action to ensure errors are not repeated and report findings to VP.
• Reviewing DWA weekly to ensure it is up to date and that the shops are processing inbound and outbound on time.
• Scheduling and ensuring staff performance evaluations occur regularly.

2. Manages reviewing, training, recruiting, and/or terminating Warehouse Supervisors by:

• Sourcing eligible Warehouse Supervisors both inside and outside of the company.
• Assisting the Warehouse Supervisor with the annual staff reviews.
• Terminating staff who do not meet the requirements of their job.
• Training new Warehouse Supervisors.

3. Audits for Operations compliance by:

• Inspecting warehouses during periodic visits to confirm compliance with ORPL standards for cleanliness and storage.
• Evaluating shop staff prep compliance.
• Ensuring compliance with various labor and safety laws as they relate to each CL location.
• Participating in monthly health and safety meetings for each shop in their jurisdiction and uploading the notes to the SharePoint admin.
• Identifying existing and potential problems in the region’s facilities and bringing these to the attention of the VP.

4. Covers warehouse operations during the Warehouse Supervisor’s absence by:

• Managing responsibility to assume Warehouse Supervisor's duties in their absence.
• Making notes for areas of improvement while conducting their workload.

5. Manages operational training requirements by:

• Providing classroom and practical forklift training sessions.
• Ensuring each warehouse has an appropriate number of properly trained and designated first aid qualified personnel to cover all shifts.
• Ensuring staff are trained in Workplace Hazardous Materials Information System (WHMIS).
• Maintaining list of employee certifications and expiry dates.
• Keeping up to date with current training regulations and requirements.

Essential personal attributes for success in this role:

• Hands-on operational leader who leads from the floor, enforces standards, and ensures consistent execution across all regional warehouse locations.
• Accountable owner who drives results, follows issues through to resolution, and holds supervisors to clear performance expectations.
• Process-driven and detail-oriented, with a strong focus on compliance, safety, workflow discipline and continuous improvement.
• Direct, decisive communicator and coach, capable of developing Warehouse Supervisors while addressing performance issues promptly and professionally.
• Resilient, adaptable leader who thrives in high-standard environments, manages change effectively and maintains composure under pressure.

Essential professional attributes for success in this role:

• Proven multi-site operations leader with experience standardizing warehouse and logistics performance across multiple locations.
• Deep warehouse and operational expertise, including workflow design, inventory control, inbound/outbound processing and shop-floor execution.
• Strong compliance and audit capability, ensuring safety, labor and operational standards are consistently met and documented.
• Experienced people manager skilled in hiring, training, performance management and decisive corrective action at the supervisor level.
• Data-driven operator and change leader who uses operational metrics to drive continuous improvement and successfully implement new processes.

Non-Negotiables:

• Must be willing to travel monthly.
• Must be willing to travel at short notice in emergencies.