At a Glance
- Tasks: Coordinate service programs, track returns, and ensure customer satisfaction.
- Company: Join Christie®, a leader in innovative light technology solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for growth.
- Other info: Dynamic role with a focus on collaboration and problem-solving.
- Why this job: Be part of a passionate team creating unforgettable experiences through light technology.
- Qualifications: 3 years in customer service, strong Excel skills, and excellent communication.
The predicted salary is between 30000 - 40000 € per year.
We give bright minds the tools to be truly creative and innovative. Join our team! At Christie®, we create award-winning light technology solutions and services that help our partners and customers deliver unforgettable shared experiences. We’re a global group of passionate people at a company committed to leading-edge innovation, creating high-quality illumination products and solutions, and inspiring our customers and one another. We like to say we’re a global company with local roots. We work collaboratively to support our partners in every market and region we serve around the world.
Location: Wokingham - Hybrid
We’re looking for a Service Coordinator who will be responsible for the timely collection of returns issued for service programs, tracking the timeliness of repairs, assisting with the disbursement of service parts to regional warehouses to facilitate the service programs, and reporting on the success of each service program offered.
Responsibilities
- Engage customers via email and/or phone to confirm the progress of returns for service parts listed on a service parts program and collect tracking information if available.
- Run queries and monitor watch lists for service parts received against return authorization transactions, internal work orders, and vendor return transactions.
- Work with internal organizations to identify and remove roadblocks throughout each touch point in the process to ensure the end customer experience is prioritized.
- Run daily queries on open return discrepancies and assist with resolving them.
- Close out past due open return transactions that are no longer eligible for credit as the return date has expired.
- Create trackers to monitor the life cycle of service parts returned, repaired, and restocked.
- Proactively communicate the quantities of service parts being repaired and the estimated completion dates to the Customer Care management team to assist with properly replenishing the regional warehouses to meet the demand.
- Create monthly metrics showing the performance of each program at the item level. Metrics to include, but not limited to: return rate, average time of repair, average order fulfillment rate.
- Assist management with projects and/or tasks as necessary.
The experience and skills we value
- 3 years of experience in a similar position with a focus on customer service.
- Diploma in business field or equivalent work experience.
- Expert skills and extensive experience with Microsoft Excel, with the ability to create and utilize formulas to validate, analyze, and summarize data intelligently and efficiently.
- Exceptional communication and interpersonal skills: ability to effectively communicate to internal and external customers, peers, and senior management with professional confidence and in a succinct manner.
- Effective critical thinking and analytical skills.
- Strong comprehension of all applications and research methodologies.
- Excellent organizational skills and the ability to prioritize.
Service Coordinator employer: CHRISTIE DIGITAL SYSTEMS CANADA INC
At Christie®, we pride ourselves on fostering a dynamic and inclusive work environment that encourages creativity and innovation. As a Service Coordinator in Wokingham, you'll benefit from our hybrid work model, allowing for flexibility while being part of a passionate team dedicated to delivering exceptional service. We offer robust employee growth opportunities, a collaborative culture, and the chance to contribute to cutting-edge light technology solutions that make a real impact globally.
Contact Detail:
CHRISTIE DIGITAL SYSTEMS CANADA INC Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Coordinator role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to see your passion for our innovative light technology solutions, so be ready to discuss how you can contribute to our mission of creating unforgettable experiences.
✨Tip Number 3
Show off your skills! If you’re great with Excel, bring examples of how you’ve used it to solve problems or improve processes. We love seeing candidates who can demonstrate their expertise in a practical way.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website to make sure your application gets the attention it deserves!
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant projects you've worked on that align with the role of Service Coordinator.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention your experience with Microsoft Excel and any specific achievements that demonstrate your analytical skills.
Show Off Your Communication Skills:Since this role involves engaging with customers and internal teams, make sure your application showcases your exceptional communication skills. Use clear and concise language, and don’t hesitate to share examples of how you've effectively communicated in past roles.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at CHRISTIE DIGITAL SYSTEMS CANADA INC
✨Know Your Stuff
Before the interview, make sure you understand Christie®'s products and services. Familiarise yourself with their light technology solutions and how they impact customer experiences. This will show your genuine interest and help you connect your skills to their needs.
✨Excel at Excel
Since the role requires expert skills in Microsoft Excel, brush up on your abilities. Be ready to discuss specific functions or formulas you've used in past roles. Maybe even prepare a quick example of how you've used Excel to solve a problem or streamline a process.
✨Communicate Clearly
Practice your communication skills before the interview. You’ll need to convey information succinctly and confidently, so consider doing mock interviews with friends or family. Focus on articulating your thoughts clearly, especially when discussing your experience in customer service.
✨Show Your Organisational Skills
Be prepared to discuss how you prioritise tasks and manage multiple responsibilities. Think of examples from your previous roles where you successfully handled competing deadlines or resolved issues efficiently. This will demonstrate your ability to thrive in a fast-paced environment.
