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- Tasks: Deliver exceptional customer service and support clients through calls and emails.
- Company: Join Christie & Co, a leading specialist advisor in buying and selling businesses.
- Benefits: Hybrid working model, vibrant office environment, and supportive team culture.
- Why this job: Make a real impact by helping clients navigate our range of services.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Exciting opportunity for career growth in a dynamic and friendly team.
The predicted salary is between 28800 - 43200 £ per year.
Department: Central Services
ABOUT US
We are the leading specialist advisor and broker for buying and selling businesses in our sectors - hotels, pubs, restaurants, childcare & education, healthcare, retail, leisure and medical. Christie & Co offer agency, valuations and consultancy services across all our offices, as well as Finance and Insurance, across our sister companies. With 90 years of experience, our team has a network of 11 offices in the UK along with 11 in Europe, employing the largest hotels team in Real Estate. We aim to offer a high-quality client experience, starting from the very first contact with Christie & Co.
Where you’ll be working
This role follows a hybrid working model, with three days per week in the office and two days working from home. During your three-month probation period, you’ll be required to be on-site five days a week for training and onboarding purposes.
Purpose of the role
Our Client Service Representatives are responsible for delivering exceptional customer service and support to clients by responding to enquiries and resolving issues, helping to navigate through our range of services. Contacting existing and new clients, obtaining service requirements and directing them appropriately across our organisation. You will be responsible for managing inbound calls across a series of group lines, providing cover for colleagues when required. All of our communication and client information is captured into our CRM system, which you must manage effectively. This role requires strong communication skills, attention to detail, and the ability to manage multiple client interactions efficiently and professionally. Our aim is to maximise the potential of every lead through our range of services and ensure a positive customer experience for all.
The team
The client services team is responsible for managing multiple projects through inbound/outbound calls, and email communications. Together, we ensure that all clients receive the best possible service from Christie & Co. We provide support when required by our sectors, speaking with buyers, sellers and existing clients. We work to build strong relationships with our colleagues, being able to support when needed. Once introduced to our range of services and qualified by Client Services, leads are passed to the relevant people across our network. The role will be an office-based position out of our Manchester office and reporting into the Client Services Director. Most discussions with prospective clients will be by telephone, video call and email. You’ll be based in our vibrant office in the heart of Manchester, alongside our complement of friendly and outgoing colleagues who are always on hand to support each other.
Client Services Representative in Manchester employer: Christie & Co
Contact Detail:
Christie & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Representative in Manchester
✨Tip Number 1
Get to know the company! Research Christie & Co and understand their services. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills. As a Client Services Representative, you'll be chatting with clients all day. Role-play with friends or family to get comfortable with handling different scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Christie & Co team.
We think you need these skills to ace Client Services Representative in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Representative role. Highlight your customer service experience and any relevant skills that match what we’re looking for. A personalised CV shows us you’re genuinely interested!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you want to join Christie & Co and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your strong communication skills. Be clear, professional, and friendly in your language – it’s all about making a great first impression!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Christie & Co
✨Know the Company Inside Out
Before your interview, take some time to research Christie & Co. Understand their services, values, and the sectors they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Client Services Representative, strong communication is key. Prepare examples of how you've successfully handled client interactions in the past. Be ready to demonstrate your ability to listen actively and respond clearly during the interview.
✨Familiarise Yourself with CRM Systems
Since managing client information in a CRM system is part of the job, it’s beneficial to have a basic understanding of how these systems work. If you’ve used any CRM software before, be sure to mention it and discuss your experience.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during your interview. Practice responding to common client queries or resolving issues on the spot. This will help you feel more confident and demonstrate your problem-solving skills effectively.