At a Glance
- Tasks: Deliver exceptional customer service and support clients through calls and emails.
- Company: Join Christie & Co, a leading advisor in buying and selling businesses.
- Benefits: Enjoy 25 days holiday, referral bonuses, and a vibrant office culture.
- Other info: Hybrid working model with opportunities for personal development.
- Why this job: Be part of a dynamic team making a real impact in client services.
- Qualifications: Experience in customer service or telesales preferred but not essential.
The predicted salary is between 25000 - 32000 € per year.
Department: Central Services
ABOUT US
We are the leading specialist advisor and broker for buying and selling businesses in our sectors - hotels, pubs, restaurants, childcare & education, healthcare, retail, leisure and medical. Christie & Co offer agency, valuations and consultancy services across all our offices, as well Finance and Insurance, across our sister companies. With 90 years of experience, our team has a network of 11 offices in the UK along with 11 in Europe, employing the largest hotels team in Real Estate. We aim to offer a high-quality client experience, starting from the very first contact with Christie & Co.
WHERE YOU’LL BE WORKING
This role follows a hybrid working model, with three days per week in the office and two days working from home. During your three‑month probation period, you’ll be required to be on-site five days a week for training and onboarding purposes.
PURPOSE OF THE ROLE
Our Client Service Representatives are responsible for delivering exceptional customer service and support to clients by responding to enquiries and resolving issues, helping to navigate through our range of services. Contacting existing and new clients, obtaining service requirements and directing them appropriately across our organisation. You will be responsible for managing inbound calls across a series of group lines, providing cover for colleagues when required. All of our communication and client information is captured into our CRM system, which you must manage effectively. This role requires strong communication skills, attention to detail, and the ability to manage multiple client interactions efficiently and professionally. Our aim is to maximise the potential of every lead through our range of services and ensure a positive customer experience for all.
ABOUT THE TEAM
The client services team is responsible for managing multiple projects through inbound/outbound calls, and email communications. Together, we ensure that all clients receive the best possible service from Christie & Co. We provide support when required by our sectors, speaking with buyers, sellers and existing clients. We work to build strong relationships with our colleagues, being able to support when needed. Once introduced to our range of services and qualified by Client Services, leads are passed to the relevant people across our network. The role will be an office-based position out of our Manchester and reporting into the Client services Director. Most discussions with prospective clients will be by telephone, video call and email. You’ll be based in our vibrant office in the heart of Manchester, alongside our complement of friendly and outgoing colleagues who are always on hand to support each other.
RESPONSIBILITIES
- Politely and efficiently handling inbound and outbound calls, and email communications
- Ensure client records and communication are accurately maintained through our CRM
- Build an excellent knowledge of our services to successfully qualify leads for internal distribution
- Understanding the client’s needs and identifying suitable services, and provide clear, accurate information in a timely manner
- Be responsible for your own lead management
- Identify recurring client issues and recommend improvements to processes or services
- Share client feedback internally to help enhance the customer experience
- Work closely with internal teams, to resolve issues and support business objectives
- Delivering exceptional customer service
- Assist in keeping shared documents up to date through Microsoft Office
WHAT WE ARE LOOKING FOR
The suitable candidate for this role would bring:
- Previous experience working in the Business Transfer/property market - preferred but not essential
- Minimum 2 years’ experience in a phone-based, customer‑focused or telesales environment
- Strong verbal and written communication skills across all levels
- Ability to manage multiple tasks in a fast‑paced environment
- High level of accuracy and attention to detail
- Proficient with CRM systems and accurate data entry
ABOUT YOU
At Christie & Co we value the importance of creating and maintaining meaningful personal relationships in the workplace to achieve success as a team, our people bring:
- An energetic and curious approach to everyday tasks
- Strong communication skills with both customers and colleagues
- Excellent organisational skills with the ability to work to deadlines
- Competent knowledge of Outlook and Microsoft Office (Excel, Planner, PowerPoint, Word, Notes)
- A customer-focused mindset and a passion for helping others and delivering excellent service
- Self‑motivated and proactive learner with an interest in ongoing skills development
WHAT WE OFFER
- Referral commission & discretionary annual company performance bonus
- 25 days holiday with additional leave during Christmas
- Enhanced parental leave
- Income protection
- Life Assurance
- Cycle to work scheme
- Wellbeing employee assistance platform
Please note we will not be able to sponsor for this position and therefore only invite candidates permanently settled in the UK or not requiring sponsorship.
We are an equal opportunities employer and welcome applications from all suitably qualified individuals regardless of age, disability, gender, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
For more information, please apply today or send any questions to: careersuk@christie.com
Client Services Representative-Central Services - Manchester employer: Christie & Co Gmbh
At Christie & Co, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Manchester where collaboration and support are at the forefront. Our hybrid working model promotes a healthy work-life balance, while our commitment to employee growth is reflected in ongoing training opportunities and a range of benefits including a performance bonus, enhanced parental leave, and a wellbeing platform. Join us to be part of a dedicated team that values meaningful relationships and strives to deliver outstanding service to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Representative-Central Services - Manchester
✨Tip Number 1
Get to know Christie & Co inside out! Familiarise yourself with their services and values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with a friend or family member. This will help you feel more confident and ready to handle those client interactions like a pro.
✨Tip Number 3
Network, network, network! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Christie & Co.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Client Services Representative-Central Services - Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and communication. We want to see how your skills align with the role of a Client Services Representative!
Showcase Your Communication Skills:Since this role involves a lot of client interaction, it’s crucial to demonstrate your strong verbal and written communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Attention to Detail:We’re looking for someone who can manage multiple tasks accurately. Mention any experiences where you’ve successfully handled detailed work or managed client records, especially if you’ve used CRM systems before.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you’re keen on joining our team at Christie & Co.
How to prepare for a job interview at Christie & Co Gmbh
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Christie & Co's services and the sectors they operate in. Familiarise yourself with their approach to client service and think about how your experience aligns with their values.
✨Showcase Your Communication Skills
As a Client Services Representative, strong communication is key. During the interview, practice articulating your thoughts clearly and confidently. Use examples from your past experiences to demonstrate how you've effectively handled client interactions.
✨Prepare for Role-Specific Scenarios
Think about common scenarios you might face in this role, such as managing multiple client calls or resolving issues. Be ready to discuss how you would handle these situations, showcasing your problem-solving skills and attention to detail.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the Client Services team.
