Enhanced Support and Grants Team Manager (maternity cover) in Bradford

At CAP, we celebrate diversity and strive to build an inclusive workforce that reflects the diverse communities we serve. We warmly welcome applications from individuals of all backgrounds. We particularly encourage applications from Global Majority/UK Minority Ethnic candidates, as these groups are currently underrepresented within our wider workforce. We are committed to creating an environment where every individual can thrive and feel they belong. Everything we do is rooted in our values. First and foremost, we are Christ-centred. The work that we do is guided by faith and the belief that everyone deserves to be treated with dignity and God’s love. We are bold in fearlessly putting that faith into action to help others and challenge injustice, while also seeking to be compassionate in the way that we want to understand others and offer them meaningful care. We are collaborative in our approach, making time to learn from others and work together to take on UK poverty. And finally, we prioritise being joyful in the face of challenges, because our faith gives us confidence that change is truly possible.

Please note that the salary shown is for full time hours and would be paid pro rata for part time (22.5 hours per week). The actual pro rata salary is £19494.00. This role requires a DBS check and three forms of ID provided (one photo ID). Please see the attached Job Profile for a full list of responsibilities.

CAP's mission is to end UK poverty by equipping churches to reach their communities. We exist to empower and serve churches through exceptional partnerships, delivering impactful debt advice and coaching services. Providing accessible, community-rooted support to those facing financial and social challenges across the UK. Our approach is centered on empowering individuals providing holistic support to achieve financial resilience through expert debt advice and tailored coaching products. This approach goes far beyond financial stability, creating lasting personal and relational transformation and contributing to a society where all can flourish. We are committed to fostering strong relationships with our church partners, ensuring a collaborative and effective service that continually improves to meet the evolving needs of local communities.

The Enhanced Support & Grants Team Manager is instrumental in ensuring our clients who present with the most complex and vulnerable of situations receive specialised, tailored support to achieve financial stability and become debt‑free. This includes monitoring CAP’s Grants team who secure financial support for those accessing insolvency options. Your key focus is to lead and empower a team of specialist Debt Advisors who operate at the intersection of complex financial distress and significant personal vulnerability. This involves not just triaging and assessing, but creating holistic, life‑changing solutions while continuously monitoring and proactively intervening in clients' safeguarding and wellbeing needs. As the Team Manager, you will work in partnership with the Safeguarding Lead, exercising direct oversight over high‑risk cases and proactively identifying and managing evolving areas of risk, in strict adherence to the FCA’s stringent guidance on vulnerable customers.

We are strong collaborators and communicators, dedicated to building strong connections within our team, the Hubs and with local CAP workers, ensuring resources are allocated effectively and holistic client support is prioritised. We are confident decision makers and are comfortable working in high risk environments where situations can evolve quickly. We are advocates for our team members, inspiring, empowering, and challenging them to reach their full potential, ultimately making a tangible and positive impact on the lives of those we serve; clients and churches alike. We think big‑picture as well as about the details using data to make good decisions. We are decisive leaders who thrive in high‑pressure, rapidly evolving environments, where the consequences of decisions directly impact vulnerable individuals.

We are passionate about developing and empowering high‑performing teams to deliver outstanding support to Service Delivery and our clients. We believe in creating an environment where advisors and case officers are equipped, challenged, and inspired to provide exceptional support to partner churches and clients. We are passionate about collaborating with regional partners to drive impactful change and ensure service level agreements are consistently met.

Key responsibilities and activities

• Effective personnel management of staff, to facilitate the delivery of a high‑performing debt help service in collaboration with the church.
• Workload management to facilitate an effective debt service.
• Overseeing Specialised Client Support.
• Overseeing the grants specialists workload.
• Management of Key Stakeholder Connection.
• External reporting.
• Mitigate risk by proactively identifying and managing risks associated with supporting vulnerable clients.
• Foster a healthy team culture within their immediate team and across the department.
• Champion the value of personal development.
• Staff wellbeing.
• Strategic Direction.
• Any other tasks relating to these or other operational functions of the charity that are seen as necessary by your line manager.

Key attributes and skills

• Confident decision maker.
• Excellent communication at all levels.
• Ability to produce excellent results through the use of team dashboards.
• Ability to lead a team in actively promoting the cultural values of CAP.
• Ability to develop strengths and skills in others.
• Ability to challenge poor performance.
• Ability to prioritise time, tasks and attention effectively in a pressured environment.
• Able to hold a good balance between detail and the ‘big picture’.
• Good strategic insight and understanding of organisational aims.
• Ability to collaborate across teams and departments.
• High emotional intelligence and ability to understand the human factors involved in the role.
• Capable of maintaining own emotional wellbeing.
• Skilled in techniques that assist in team strategy.

Experience

• Essential: Experience of delivering results in a service based environment, experience of having to work using your own initiative, experience of supporting vulnerable people, experience in a safeguarding coordination role, experience of leading and managing a team of staff.
• Desirable: Experience of working within Service Delivery, and CAP debt help procedures, experience of leading a safeguarding or vulnerable client project, experience of leading teams to meet key objectives or targets, mental health first aid training or similar experience.

Culture

Working at CAP is more than a job; it’s a commitment to a community and movement. We believe that a healthy culture is the fuel for our mission. This means we prioritise spiritual rhythms in our week—including dedicated time for morning prayer, worship, and team huddles. We are a 'joy-filled' office, which means we celebrate every win, from a client becoming debt‑free to a colleague’s personal milestone. We expect our team to be 'all in'—not just in their tasks, but in contributing to a supportive, laughter‑filled, and prayerful environment. CAP is a mission‑driven, fast‑paced, and deeply relational environment.

Christian Commitment

The candidate must be able to give both verbal assent to and practical demonstration of Christians Against Poverty’s Statement of Faith. Must be able to actively participate in prayer and worship, whether individual, small group or corporately, as an expression of one’s own personal faith and in line with CAP’s Statement of Faith.

All adults working in or on behalf of CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes: A responsibility to ensure a safe environment in which CAP services can be delivered, identifying children and adults where there may be safeguarding concerns, following the CAP Safeguarding policy in addressing any concerns appropriately.

Other Responsibilities

Being willing to pray with each other and fully engaged with our Christ‑centred culture. Encouraging friends, family and other contacts to support the charity through the Life Changer programme and other fundraising initiatives. Attending annual CAP staff conferences and team revive days. Completing all compulsory CAP training within given timescales. This role falls within the scope of the FCA’s conduct rules, and you will be provided with training as to how these apply to the role. It is your responsibility to ensure you follow these conduct rules.

The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment and may change from time to time to reflect changing circumstances.