Area Partnership Manager (West Midlands)

At CAP, we celebrate diversity and strive to build an inclusive workforce that reflects the diverse communities we serve. We warmly welcome applications from individuals of all backgrounds. We particularly encourage applications from Global Majority/UK Minority Ethnic candidates, as these groups are currently underrepresented within our wider workforce. We are committed to creating an environment where every individual can thrive and feel they belong.

Everything we do is rooted in our values. First and foremost, we are Christ-centred. The work that we do is guided by faith and the belief that everyone deserves to be treated with dignity and God’s love. We are bold in fearlessly putting that faith into action to help others and challenge injustice, while also seeking to be compassionate in the way that we want to understand others and offer them meaningful care. We are collaborative in our approach, making time to learn from others and work together to take on UK poverty. And finally, we prioritise being joyful in the face of challenges, because our faith gives us confidence that change is truly possible.

Please note this is ideally a full-time role, but would consider 4 days per week depending on candidate circumstances - salary would be paid pro rata for part-time. Please note this is a part-time role, ideally worked 22.5 hours between Tuesday-Thursday. The salary displayed is for full-time hours and would be pro rata for part-time. The ideal candidate would be based preferably in the West Midlands, but certainly based in the Midlands. Interviews will be held on 3rd November 2026.

CAP's mission is to end UK poverty by equipping churches to reach their communities. We exist to empower and serve churches through exceptional partnerships, delivering impactful debt advice and coaching services. Providing accessible, community-rooted support to those facing financial and social challenges across the UK. Our approach is centred on empowering individuals by providing holistic support to achieve financial resilience through expert debt advice and tailored coaching products. This approach goes far beyond financial stability, creating lasting personal and relational transformation and contributing to a society where all can flourish. We are committed to fostering strong relationships with our church partners, ensuring a collaborative and effective service that continually improves to meet the evolving needs of local communities.

As a core member of our regional hub team, the role of the Area Partnership Manager is to be the on-the-ground catalyst for empowering and developing debt centres and coaching services (Job Club, Life Skills and Money Coaching) within your designated sub-region. You’ll serve as the primary regional contact, providing vital support and driving excellence in services. Your key focus will be to inspire, equip, and challenge frontline workers and church leaders, enabling them to effectively address financial vulnerability and crisis within their communities. You’ll build and nurture strong relationships with church leaders and debt coaches, ensuring high-quality service delivery and impactful outcomes. You will build and develop strong local networks connecting centres and services together in specific regional settings.

Area Partnership Managers will be passionate about developing our relationship with churches and frontline workers to offer life transforming CAP services to local communities across the UK, whilst giving clients the opportunity to hear and respond to the love of Jesus.

Reports to: Regional Director London, Midlands and East. Direct Reports: This role doesn’t have any CAP staff reporting directly to it. However, you will be responsible for engaging frontline workers and church leaders in churches, using influence and persuasion rather than position power.

Almost all APMs are part-time (2.5-4 days per week). Significant amount of travel. Most have centres >1.5hrs away, but others have centres 2+hrs in multiple directions. Most cover multiple (3-4) counties.

Strategic Partnership: Collaborate closely with the Partnership Development Manager to identify and cultivate opportunities for service expansion through existing and new church partnerships.

Relationship Management: Build and maintain strong, effective relationships with church leaders and debt coaches, fostering a collaborative and supportive environment.

Frontline Support & Development – Debt Centres: Provide direct support and development to debt centres ensuring they are equipped to meet the needs of their communities.

Frontline Support & Development – Coaching products: Build connections and networks for coaching services directing them to the central Service Support Hub for detailed expertise and practical support. Take a flexible and appropriate approach to visiting and supporting Coaching Service Managers, their courses and the partner churches.

Innovation and Process Enhancements: Have a continual improvement mindset that looks to introduce innovation and enhancements across all CAP’s products and services.

Data-Driven Problem Solving: Work with regional team managers to leverage data and real-time insights to identify and address challenges faced by debt coaches and clients.

Cross-Regional Collaboration: Partner with other Area Partnership Managers across the region to deliver impactful training, events, and continuous improvement initiatives.

Service & Coaching Support Liaison: Work closely with the Service Support and Coaching Support functions contributing to and advising on expert coaching panels.

Service Expansion: To provide local insight to the Partnership Development Team and support as necessary (for the purpose of opening new services). To identify opportunities for additional services within the Area Partnership Manager’s network of partner churches.

Church Relationship: To be the point of contact for centres when there are national CAP announcements/implementations of change; handling these with professionalism and grace. To build & foster an active and collaborative relationship with church leaders (especially during times of change), ensuring CAP services are delivered in a way that serves the church(s) mission.

Centre Effectiveness – Debt Centres: To inspire, encourage, motivate and challenge Centre Managers and Debt Coaches to deliver their service with excellence. To be the main source of expertise for Centre Managers with regards to all issues of running a CAP Debt centre.

Centre Effectiveness – Coaching Services: To connect and build strong local networks in order that Coaching Services are well connected into the CAP family.

Region: To gather and share best practice across the network. This will involve feeding back innovation to Service Support Hub, Regional Debt Help Hub and Product Development teams.

Frontline Training: To deliver and support online & in person training of frontline workers and follow this up with focused support to achieve operational competence and confidence.

External Representation: To represent CAP in their area, as required (e.g. speaking at church events in the area to inspire other local churches to consider partnering with CAP).

APM accountabilities: Lead, mentor, and develop team members to achieve their goals through regular catch-ups, annual appraisals and performance reviews. Build a positive team culture that boosts engagement and motivation.

All adults working in or on behalf of CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes: A responsibility to ensure a safe environment in which CAP services can be delivered. Identifying children and adults where there may be safeguarding concerns. Following the CAP Safeguarding policy in addressing any concerns appropriately.

Working at CAP is more than a job; it’s a commitment to a community and movement. We believe that a healthy culture is the fuel for our mission. This means we prioritise spiritual rhythms in our week—including dedicated time for morning prayer, worship, and team huddles. We are a 'joy-filled' office, which means we celebrate every win, from a client becoming debt-free to a colleague’s personal milestone.

The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment and may change from time to time to reflect changing circumstances.