Manager, Outpatient Rehabilitation Services in Wilmington

Do you want to work at one of the top 100 hospitals in the nation? Join a place where caregivers feel like family. At ChristianaCare, we believe our caregivers are more than employees; they are respected professionals, teammates, and members of our extended family. When you join us, you are choosing an organization that values your contributions, invests in your growth, and celebrates the meaningful difference you make every day.

ChristianaCare is proud to be ranked among the Top 100 hospitals in the nation and nationally recognised for excellence. We are known for fostering a culture where caregivers feel connected, appreciated, and supported throughout every stage of their careers.

The Manager, Rehabilitation Services is responsible for providing strategic leadership, clinical oversight, and operational management for the daily rehabilitation services provided at the Wilmington Rehabilitation Services Outpatient Site. This role ensures the delivery of high-quality, patient-centred care while maintaining regulatory compliance, supporting caregiver development, and driving operational and financial excellence across Physical Therapy, Occupational Therapy, Speech-Language Pathology, and Therapeutic Recreation services.

Key Responsibilities

• Clinical Leadership
  • Provide direct clinical evaluation and treatment services for patients referred to rehabilitation programs.
  • Ensure accurate interpretation, documentation, and communication of patient evaluation and treatment outcomes.
  • Deliver clinical oversight and guidance to rehabilitation caregivers providing patient care.
  • Promote evidence-based practice and advance rehabilitation programming across the organisation.
  • Foster excellence in patient experience through compassionate, patient-centred care.
• Operational Management
  • Direct the day-to-day operations of Rehabilitation Services, including PT, OT, and SLP.
  • Monitor program effectiveness and implement process improvements to enhance quality, efficiency, and patient outcomes.
  • Provide leadership for clinical documentation standards, billing compliance, and audit readiness.
  • Respond promptly to patient and caregiver concerns, ensuring appropriate resolution and follow-up.
• Talent Management & Development
  • Lead recruitment, interviewing, onboarding, and orientation activities for rehabilitation caregivers.
  • Assess caregiver competencies and develop individualised professional development plans.
  • Manage performance evaluation processes, including quarterly check-ins, merit recommendations, career ladder progression, continuing education oversight, and caregiver engagement initiatives.
  • Support students, volunteers, and academic partnerships while maintaining strong relationships with educational institutions.
• Financial & Regulatory Oversight
  • Manage the fiscal operations and budgetary performance of Rehabilitation Services.
  • Maintain current knowledge of rehabilitation regulations, standards, and best practices.
  • Ensure compliance with Joint Commission and other accrediting and regulatory agencies.
  • Lead departmental readiness activities for surveys, inspections, and accreditation reviews.
  • Oversee completion of annual system requirements, including safety training, emergency preparedness, CPR/AED certification, fit testing, and other mandatory education programs.

Qualifications

• Required
  • BS, MS, or Doctorate in Physical Therapy.
  • At least five (5) years of direct clinical experience in an outpatient rehabilitation setting.
  • Licensure or license eligibility in the State of Delaware as a Physical Therapist.
  • Demonstrated knowledge of rehabilitation operations, patient care standards, and regulatory requirements.
• Preferred
  • Leadership or management experience within a rehabilitation or healthcare environment.
  • Experience with Joint Commission and other regulatory/accreditation standards.
  • Proven ability to lead teams, manage change, and drive continuous improvement initiatives.

The successful candidate is a collaborative and visionary leader who combines strong clinical expertise with operational excellence to foster caregiver engagement, ensure regulatory compliance, and deliver exceptional rehabilitation outcomes for patients and families.

ChristianaCare offers medical/dental/vision insurance coverage on your first day of employment, paid PTO, retirement plans, twelve weeks of paid parental leave, annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, and much more!

Annual Compensation Range: £110,177.60 - £176,280.00. This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, colour, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

ChristianaCare offers a competitive suite of employee benefits to maximise the wellness of you and your family, including health insurance, paid time off, retirement, and an employee assistance programme.