At a Glance
- Tasks: Deliver exceptional service and create unique client experiences at Christian Louboutin.
- Company: Join the iconic Christian Louboutin brand known for its luxury and creativity.
- Benefits: Enjoy a supportive team culture, personal development, and a chance to work with a renowned brand.
- Other info: Embrace diversity and creativity while growing your career in a dynamic environment.
- Why this job: Be a brand ambassador and make a real impact in the world of luxury fashion.
- Qualifications: Proven sales experience and a passion for luxury retail.
As a Senior Client Advisor at Christian Louboutin, you play a pivotal role in bringing our iconic brand to life. Your responsibility is to surpass client expectations, ultimately translating their needs into successful sales and fostering loyalty. As the voice of Christian, you embody the true spirit of a brand ambassador, representing the Company with authenticity and enthusiasm. You are an advocate for our products, values, and culture, contributing to the overall embodiment of the Christian Louboutin brand.
Key Responsibilities
- Uphold and promote the Company’s standards of retail excellence by consistently delivering exceptional service.
- Actively strive to achieve key performance indicators, to improve store results and reach individual and store targets.
- Provide an engaging and unique client experience, surpassing client expectations at every opportunity, being guided by the Christian Louboutin Sales Ceremony.
- Demonstrate and reflect the luxury brand image through the service you deliver, your positive attitude, personal grooming, and by displaying professionalism at all times.
- Be an expert in product information, including knowledge of the influence of the design, the construction and craftsmanship of the product, the materials utilised, and how to care for the product.
- Build and maintain quality relationships with clients, ensuring loyalty to the brand through personal interaction and active clienteling.
- Drive CRM in store, demonstrating an entrepreneurial approach and effectively utilising all tools available to you.
- Show dedication to fostering a positive, supportive and rewarding team culture, effectively collaborating with all team members.
- Support with the daily operations, inventory movements and back‑office activities, as well as ensuring the upkeep and maintenance of the store.
- Always adhere to Company policies and procedures and act with a sense of corporate responsibility, always representing the brand appropriately, including on social media.
- Demonstrate commitment to Diversity, Equity & Inclusion initiatives and be an advocate for environmental and social responsibility, supporting sustainable practices.
- Integrate the Company values into your daily role, fostering a culture of diversity, autonomy and creativity.
- Demonstrate exceptional product and brand knowledge.
- Proven track record of consistently meeting and exceeding KPIs, with an established client base.
- Be a role model to Client Advisors, supporting in the onboarding and mentoring new starters.
- Provide a unique and elevated experience for clients, focusing on long‑term relationship building and mastering our storytelling.
Skills & Attributes
- Motivated and committed with a ‘can do’ attitude
- Excellent attention to detail
- Solid understanding of Microsoft Outlook, Excel and clienteling tools
- Exceptional communication (oral and written) and strong interpersonal skills
- Adherence to grooming guidelines, being smart with a sense of individual style
- Adaptable and flexible
As a company, we are dedicated to fostering the learning and development of every team member. Our commitment lies in cultivating internal talent, and we actively collaborate to deliver a personalised training experience that aligns with individual strengths, motivations, and areas for growth.
Our Business
Christian Louboutin opened his first boutique in Paris in 1992. An artist and craftsman with a true passion for shoes, his designs are unique and instantly recognizable, thanks in part to their signature and now trademarked red lacquered soles. The collections for both men and women combine wit, glamour, elegance and technical proficiency like no other. 2014 welcomed the launch of Christian Louboutin Beaute with its first nail colour, Rouge Louboutin. The collection has continued to diversify since then with the launch of lip in 2015, fragrance in 2016 and more recently a wonderful eye collection in 2017. With an extensive range of collections, Christian Louboutin now counts more than 130 boutiques globally.
Our People
Our people are at the heart of our brand. We celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its continued success.
Our Values
- We are down to earth – we stand with authenticity, integrity and respect.
- We have passion – we drive the business with agility and care and we are committed to excellence.
- We have happiness in all that we do – As a team player, we collaborate with positivity, open‑mindedness and fun.
- We work with inspiration – we envision the future with confidence, creativity and freedom.
If the shoe fits, walk with us…
Diversity, Equity, and Inclusion
The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values we listed above. So, if you also share this mindset and these values and you dream of colouring your soles red as part of the Louboutin adventure, please join us!
Please note: By submitting your CV and/or LinkedIn Easy Apply profile information to Christian Louboutin UK Ltd for the above role, you hereby consent to be contacted by email and/or by telephone in relation to this recruitment process by the HR, Northern Europe Team.
Christian Louboutin UK Ltd respects your privacy and your desire to understand how your information will be handled and used. For more information on how we collect, use and store your information, please refer to our Privacy Notice: http://eu.christianlouboutin.com/uk_en/policy
Seniority level
Associate
Employment type
Full‑time
Job function
Sales and Customer Service
Industries
Retail Apparel and Fashion
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Senior Client Advisor, Harrods Men's employer: Christian Louboutin
At Christian Louboutin, we pride ourselves on being an exceptional employer that values creativity, individuality, and collaboration. Our London Head Office offers a vibrant work culture where you can gain hands-on experience in HR while being part of a passionate team dedicated to excellence. With a commitment to employee growth and a focus on diversity, equity, and inclusion, this internship is not just a role but a stepping stone towards a rewarding career in Human Resources.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Advisor, Harrods Men's
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Christian Louboutin, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Christian Louboutin!
We think you need these skills to ace Senior Client Advisor, Harrods Men's
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Christian Louboutin, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Christian Louboutin and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Christian Louboutin that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Christian Louboutin
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
