At a Glance
- Tasks: Manage partnerships with retailers for Dior perfumes and cosmetics, driving growth and brand image.
- Company: Join the iconic Christian Dior team in a vibrant London setting.
- Benefits: Full-time role with excellent career growth opportunities in luxury retail.
- Other info: Dynamic role requiring creativity, negotiation skills, and a flair for digital marketing.
- Why this job: Be at the forefront of beauty trends and make a real impact in the luxury market.
- Qualifications: 3+ years in luxury goods or cosmetics, with strong commercial success and a passion for beauty.
The predicted salary is between 50000 - 65000 £ per year.
This full-time on-site position offers great opportunities for career growth.
Department: Commercial
Location: Kensington, London
Reports to: Senior Commercial Manager
Purpose of the Role: Manage a selected group of retailers for Dior perfumes and cosmetics under the supervision of the Senior Commercial Manager, developing partnerships, building and delivering joint plans to increase market share and profit, and enhance Dior’s brand image.
Responsibilities:
- Support the Senior Commercial Manager in developing a 3-year vision and strategy for selected retailers, reviewing progress annually to ensure delivery is on track and recommending changes as appropriate. KPIs: 3-year vision and strategy in place for each retailer.
- Recommend annual budgets and plans to meet the objectives of the 3-year strategy; support negotiations of commercial terms and retail tactics (e.g., trade marketing plan, distribution, staffing) to support annual budgets. KPIs: Annual budget/plan in place for each retailer; appropriate investment secured, both internally and externally.
- Compile and monitor trading results (retail, gross sales, net sales, stock, returns, DSO) on a monthly and quarterly basis to ensure performance is on track. Develop and deliver proposals to enhance performance ‘in flight’, negotiating additional support as needed. KPIs: Achievement of financial targets: retail sales, gross sales, net sales, DSO, stock cover.
- Drive the enhancement of the P&L for selected retailers, in line with the 3-year strategy. Review spend against budget (e.g., staffing, capex) on a quarterly basis, addressing over/under-spends as appropriate to achieve profit targets. KPIs: Achievement of financial targets: operating profit.
- Work with the Operations team to forecast quantities for new launches. Present each journey to retailers to secure appropriate sell-in for new launches. Review retail sales, sell-in and cover with each retailer on a monthly basis to optimise stocks and assortment, flagging issues with the Senior Commercial Manager as required. Work with retailers to resolve out-of-stock issues swiftly. Authorise RGAs as required, and ensure the RGA log is accurate and up to date. KPIs: Achievement of financial targets: returns, forecasting accuracy; no out-of-stocks during new product launches.
- Work with Finance to monitor payments and overdue accounts, escalating issues to the Senior Commercial Manager if required. Act as the primary contact for all communications with selected retailers. KPIs: Clear engagement plan in place for each retailer; strong relationships built with retailers.
- Lead key projects/initiatives to drive business performance, coordinating activity across retailers and functions as required. KPIs: Successful delivery of projects on time and on budget.
Personal Profile:
- 3+ years’ experience in luxury goods, cosmetics or retail.
- Strong background in make-up, with demonstrable commercial success in the category.
- Graduate level education.
- Sound understanding of and appreciation for the luxury goods industry.
- Personal affinity with the Dior brand and products.
- Competent in usage of MS Excel, PowerPoint and Outlook.
- Ambitious, entrepreneurial, and brave in pursuit of commercial growth, especially within make-up.
- Passionate about spotting and reacting to beauty trends to drive sell-in and sell-out (SISO).
- Strong understanding of the beauty consumer and their evolving behaviours.
Key Competencies:
- Negotiation: Uses both hard and soft negotiation techniques to secure win-win results; adapts approach quickly to secure better outcomes.
- Influencing & stakeholder management: Adapts personal style to influence others better; builds consensus and secures support through a broad range of techniques.
- Analytical skills: Compiles and interprets financial, market and category data; translates insights into actionable plans.
- Commercial creativity: Brings fresh ideas to drive make-up category performance through compelling trade plans, activations and innovations.
- Digital fluency: Builds integrated plans that include digital campaigns, influencer partnerships and events to amplify retail impact.
- Operational excellence: Accurately forecasts and manages stock, with a focus on inventory optimisation and launch readiness.
What We’re Looking For: We are seeking an entrepreneurial and commercially savvy individual, ideally with a strong background in make-up, who is driven to identify opportunities and push boundaries. The ideal candidate is confident, trend-aware, and passionate about beauty consumers, with a knack for creating disruptive plans across digital, influencer, and event channels. They should be as comfortable building retailer relationships as they are with forecasting stock and driving sell-through.
National Account Manager at Christian Dior employer: Christian Dior
Christian Dior is an exceptional employer located in the vibrant area of Kensington, London, offering a dynamic work culture that fosters creativity and innovation. Employees benefit from extensive career growth opportunities within the luxury goods sector, alongside a supportive environment that encourages collaboration and personal development. With a strong emphasis on employee well-being and a passion for beauty, working at Dior means being part of a prestigious brand that values ambition and entrepreneurial spirit.
StudySmarter Expert Advice🤫
We think this is how you could land National Account Manager at Christian Dior
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Christian Dior, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Christian Dior!
We think you need these skills to ace National Account Manager at Christian Dior
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Christian Dior, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Christian Dior and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Christian Dior that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Christian Dior
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
