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- Tasks: Support customer service and manage client deliveries in a luxury boutique.
- Company: Join the iconic Christian Dior family and be part of a legacy.
- Benefits: Full-time role with a dynamic team and opportunities for growth.
- Why this job: Be an ambassador for luxury and deliver exceptional service to clients.
- Qualifications: Strong communication skills, customer service focus, and Excel expertise.
- Other info: Passionate environment where your contributions truly matter.
The predicted salary is between 28800 - 43200 £ per year.
Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior. We are currently seeking a full-time highly organised Operations Associate to join our beautiful Boutique in New Bond Street.
Job responsibilities
- The Operations Associate will be supporting the department across the below areas:
- Customer Service
- Client Deliveries – UK and International
- Business getters
- Omni Channel
Responsibilities:
- Arrange all client shipments respecting timelines including tracking for audit purposes
- Ensure all order accuracy
- Follow procedure step by step in regard to consignment (pick, pack, send)
- Tracking of Press pulls
- Follow all department procedures accurately
- Be a link between the operational and sales team
- Promote RS services across the boutique
- Back of house department support
- Ensure accurate performance tracking
- Support with Customer Service process
- Support with development of Business getters
- Support with After Sales Service
- Ensure all clients receive the highest standards of customer service
- Act as an ambassador for CDM supporting the store to meet its targets
- Treat all customer data with the upmost confidentiality and sensitivity
- Attend team meetings and make a positive contribution to discussion
- Support where required in supporting the team to maximise the department/boutique's performance
- Carry out any additional duties as directed by the Management Team
Profile
- Strong communication and interpersonal skills
- Customer service oriented
- Expertise in Excel
- High level of accuracy and attention to detail
- Proactive and sense of initiative
- Problem-solving skills
- Strong Team player
Additional information
Must be able to work full time (40 hours per week Monday-Sunday)
Full-Time Operations Associate in London employer: Christian Dior
Contact Detail:
Christian Dior Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full-Time Operations Associate in London
✨Tip Number 1
Get to know the brand inside out! Dive into Christian Dior's history, values, and latest collections. When you show genuine enthusiasm for the brand during interviews, it’ll really set you apart from the crowd.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events related to the luxury fashion industry. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for your interview by practising common questions and scenarios related to operations and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email expressing your appreciation for the opportunity can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Full-Time Operations Associate in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the brand shine through. We want to see that you share our love for luxury and are excited about being part of the Dior family.
Be Organised: As an Operations Associate, organisation is key! Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary to highlight your skills and experiences.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role. Highlight your customer service experience and any relevant skills that match what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Christian Dior
✨Show Your Passion for Luxury
When preparing for your interview, think about how you can express your enthusiasm for the Christian Dior brand. Research the history and values of the House of Dior, and be ready to share why you want to be part of this luxury heritage.
✨Demonstrate Your Organisational Skills
As an Operations Associate, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight your attention to detail and how you ensure accuracy in your work.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. Consider role-playing with a friend to simulate common interview questions, focusing on how you can convey your ideas succinctly.
✨Be a Team Player
The role requires collaboration with both operational and sales teams. Think of instances where you worked well in a team setting. Be prepared to discuss how you contribute positively to group dynamics and support your colleagues in achieving shared goals.