Skincare Therapist - Selfridges London in City of Westminster

Overview: Dior Private Skin Treatments and skincare consultations, providing high standards of service, education on Dior products, and boutique performance of skincare and beauty treatments within a luxury retail environment.

Responsibilities

• Conduct Dior Private Skin Treatments, including facial treatments, bespoke micropeeling and treatments for men.
• Provide personalized skincare diagnosis and consultation to customers and booking of skincare treatment service.
• Educate customers on Dior products, in particular on skincare application techniques and routines, and on the Dior brand.
• Achieve retail sales targets and facial targets on a monthly basis.
• Support team with planning and executing key events and PR activities when requested.
• Ensure the Welcome to Dior approach is embedded with every client interaction.
• Manage client bookings and build client profile tailored to treatments offered.
• Attend regular bespoke training and ensure product and service knowledge is promoted.
• Sell Dior products and skincare treatments and provide a high standard of service to customers on boutique or counter throughout the whole sale via Dior professional selling techniques.
• Able to cross sell makeup and fragrance / global approach.
• Coach Beauty Consultants on their skincare diagnosis, consultation and gestures and application tips (if Dior Cabin for Dior Private Skin Treatments at the counter).
• Update ipos tool with client data including all sales and client profile.
• Develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments).
• Ensure that cabins are in line with hygiene and quality standards at all times.
• Monitor stock levels, report any issues to Boutique or Counter Manager to ensure there is sufficient stock, particularly on skincare products.
• Conduct all assigned operational and administrative tasks.
• Adhere to Dior grooming guidelines and Cabin and store standards.
• Respect corporate & counter rules and report to trade store management team and operational staff.

Qualifications & Skills

• Directly reports to Dior in-store management team and internal interactions with Training, Sales and Marketing Team Members.
• Represent the brand values towards the client and demonstrates a Dior attitude at all times.
• Preferably with skincare luxury business experience.
• Previous professional treatment experience and understanding of skin analysis.
• Experience of Spa environment desirable.
• Experience of working in luxury retail environment but not essential.
• Possess formal skincare treatment professional certificate, NVQ or Diploma.

Attitudes

• Strong Client Centric mindset.
• Team player.
• Pro-active and positive mind-set.
• Out-going, courteous, genuine.
• Self-confident, liking contact with people and at ease to approach customers.
• Eager to satisfy customers and create trustful relationship.
• Comfortable working in a retail environment.
• Adaptable to novelty and change, eager to learn.
• Attention to detail, good organizational skills, priority setting and personal accountability.
• Result-oriented, always striving to achieve more.
• Creative and open to trends.
• Passionate about beauty and skincare.
• Selling skills and Customer-service skills.
• Confirmed aptitude on skincare application on face and body, especially on high level skincare treatments and use of skincare tools.
• Completed training on skincare knowledge, face and body applications.
• Excellent product knowledge on cosmetics, in particular skincare and skincare treatment.
• Excellent knowledge on the face and body anatomy, muscles, skin and how it functions.
• Good communication and interpersonal skills, fluent in local language.
• Able and willing to coach and develop people in skincare diagnosis & consultation.

Note: Dior is taking its luxury skincare expertise into the world of treatments. Be a part of the journey to deliver exquisite and luxury treatments with a compelling and unique service to match. This brand new concept embodies Dior Institut legitimacy and exclusive techniques. The Skincare Therapist will promote Dior image of skincare expertise via conducting Dior Private Skin Treatments and providing the highest standard of service to clients.