Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family.
We are currently seeking a Senior Sales Associate with an expertise in luxury sales and Menswear to join our Sloane Boutique, to develop client relationships and to become a specialist in Dior Couture.
- To greet, serve and advise customers giving the highest standard of customer service at all times.
- Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.
- To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
- Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets.
- To deal effectively with customer complaints by liaising with the line manager when necessary.
- Ensure a knowledge of sales targets and boutique performance on a daily and weekly basis.
- Follow all stock management procedures.
- Support the team to maintain the highest standards of housekeeping and display within the department/boutique.
- To be conversant with selling systems, cash and credit and exchange procedures.
- To maintain the highest standards of housekeeping and retail standards within the store.
- Take all actions necessary to maximise security and prevent theft of product.
- To ensure that the Department operations in accordance with the Company administration systems and procedures to minimise losses.
- Participate in team meetings and make a positive contribution.
- To carry out any additional duties as directed by the management team.
Must be available to work Full-Time (40 hours per week), with Monday-Sunday flexibility. Previous experience within luxury fashion.
Excellent communication and relationship building skills.
An existing client book and the ability to build long-term relationships with clients.
A passion for Christian Dior and our collections.
Strong knowledge of fashion and trends.
Fluency in a second language (preferred).
