Position Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.
Job responsibilities
- Provide the link between the team and Manager in terms of commercial feedback, Visual Merchandising and team performance
- Be present on the shop floor to support and motivate the team
- Manage the Boutique or department zoning with a clear daily strategy ensuring the clients are welcomed and approached in line with D signature ceremony
- Drive cross-selling and add on sales to achieve maximum sales potential in line with all Dior universes
- Deal effectively with customer complaints as a first point of call for your team
Team Support And Development
- Lead by example, mentor and support team development through sharing sales techniques to help colleagues achieve their targets via upselling and cross selling
- Support with developing and mentoring the team, reviewing individual performance and proposing development plans with measurable KPI, coaching and qualitative feedback
- Conduct training sessions with the team on product, collections and styling
Product And Operations
- To demonstrate product knowledge in all categories and to have an awareness of current campaigns, new launches and promotions
- Oversee the Visual Merchandising of your department, optimizing commerciality at all opportunities
- Produce commercial action plans for slow moving stock to maximize seasonal sell through and reduction of zero sellers
- Ensure the management of stock and cycle counts for your department are prepared and actioned as per cycle count calendar and investigations are completed within
- Support the management of back-office operations, CARE and till operations
Other
- To maintain the highest standards of housekeeping and retail standards within the store
- To ensure that the Department operates in accordance with the Company administration systems and procedures to minimize losses
- To carry out any additional duties as directed by the management team
Profile
- Previous experience at Supervisor level within luxury fashion
- Excellent communication and relationship building skills
- An existing client book (preferred)
- A passion for Christian Dior and our collections
- Strong knowledge of fashion and trends
- Fluency in a second language (preferred)
Additional information
Must be available to work Full-Time (40 hours per week), with Monday-Sunday flexibility.
Supervisor - Heathrow Terminal 2 in Hounslow employer: Christian Dior Couture
Christian Dior Couture offers a dynamic and inclusive work environment in the heart of Selfridges, where employees are encouraged to thrive through collaboration and innovation. With a strong focus on employee development, the company provides ample opportunities for growth and advancement, alongside a flexible working schedule that promotes a healthy work-life balance. Joining our team means being part of a prestigious brand that values excellence and customer service, making it an ideal place for those seeking a rewarding career in luxury retail.
