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For Companies At a Glance
- Tasks: Lead a team, provide top-notch customer service, and maximise sales opportunities.
- Company: Join the iconic Christian Dior Couture and be part of a luxury heritage.
- Benefits: Enjoy a dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a passionate team that values creativity and excellence in luxury retail.
- Qualifications: 3-5 years in luxury fashion retail, excellent communication skills, and a passion for Dior.
- Other info: Full-time role with flexible hours; must be available Monday to Sunday.
The predicted salary is between 36000 - 60000 £ per year.
Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.
We are currently seeking a Supervisor to join our beautiful Sloane Street boutique. You main responsibilities will be to provide the highest level of service to our clients, maximising every commercial opportunity and to support the Management Team in supervising and motivating Sales Associates.
Customer Service
- Lead by example, mentor and support team development through sharing sales techniques to help colleagues achieve their targets.
- To greet, serve and advise customers giving the highest standard of customer service at all times.
- Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.
- To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
- Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets.
- Cross sell between departments to support link sales and client interaction with all Dior universes.
- Oversee the Visual Merchandising of your department, optimising commerciality at all opportunities.
- Deal effectively with customer complaints by liaising with the Line Manager where necessary.
Product
- Follow all stock control procedures.
- Ensure the management of stock control for your department.
- Support the management of back office operations.
- Coordinate stock takes for your department.
- Understand and produce action plans for depreciated stock.
- Produce action plans for slow moving stock.
People
- To assist in incorporating new staff members into the team and guide new members of the team.
- Be present on the shop floor in order to support and motivate the team.
- Provide the link between the team and Manager.
- Conduct training sessions with the team on product.
- Support with developing and mentoring the team, reviewing individual. performance and proposing development plans.
- Hold Sales Consultant touchbase meetings as requested by Management.
Other
- Support the team to maintain the highest standards of housekeeping and display within the department.
- To be conversant with selling systems, cash and credit and exchange procedures.
- To maintain the highest standards of housekeeping and retail standards within the store.
- Take all actions necessary to maximise security and prevent theft of product.
- To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses.
- Participate in team meetings and make a positive contribution.
- To carry out any additional duties as directed by the management team.
Available to work Full-Time 40 hours per week, Monday to Sunday availability. 3-5 years previous experience within luxury fashion retail.
Excellent communication and relationship building skills.
An existing client book (preferred).
A passion for Christian Dior and our collections.
Strong knowledge of fashion and trends.
Fluency in a second language (preferred). #J-18808-Ljbffr
Full-Time Supervisor, Sloane Street Boutique employer: Christian Dior Couture
Contact Detail:
Christian Dior Couture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full-Time Supervisor, Sloane Street Boutique
✨Tip Number 1
Familiarise yourself with Christian Dior's heritage and current collections. Being able to speak passionately about the brand and its products during your interactions will show your enthusiasm and commitment, which is crucial for a role in luxury retail.
✨Tip Number 2
Network within the luxury fashion industry. Attend events or engage with professionals on platforms like LinkedIn. Building relationships can give you insights into the company culture and potentially lead to referrals.
✨Tip Number 3
Prepare to demonstrate your customer service skills in real-time scenarios. Think of examples where you've successfully handled customer complaints or built strong client relationships, as these experiences will be valuable during any interviews.
✨Tip Number 4
Showcase your leadership abilities by discussing any previous experience mentoring or training team members. Highlighting your capacity to motivate others will align well with the supervisory aspect of the role.
We think you need these skills to ace Full-Time Supervisor, Sloane Street Boutique
Some tips for your application 🫡
Understand the Brand: Before applying, immerse yourself in the world of Christian Dior. Familiarise yourself with their heritage, values, and current collections. This knowledge will help you convey your passion for the brand in your application.
Tailor Your CV: Highlight your relevant experience in luxury fashion retail, focusing on your customer service skills and any leadership roles you've held. Make sure to include specific achievements that demonstrate your ability to meet sales targets and mentor others.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Supervisor role at the Sloane Street boutique. Share examples of how you've built customer relationships and supported team development in previous positions, aligning your experiences with the job description.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to build relationships. Use clear, concise language and consider including examples of how you've effectively dealt with customer complaints or trained team members.
How to prepare for a job interview at Christian Dior Couture
✨Show Your Passion for Luxury Fashion
Make sure to express your enthusiasm for Christian Dior and the luxury fashion industry during the interview. Share personal experiences or stories that highlight your passion for the brand and its heritage.
✨Demonstrate Customer Service Excellence
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight your ability to build relationships with clients and how you’ve handled difficult situations or complaints effectively.
✨Highlight Team Leadership Skills
Since the role involves supervising and motivating a team, be ready to discuss your leadership style. Share specific instances where you mentored colleagues or contributed to team development, showcasing your ability to lead by example.
✨Familiarise Yourself with Current Trends
Stay updated on the latest fashion trends and Christian Dior's current collections. Being knowledgeable about the brand’s products and marketing campaigns will demonstrate your commitment and readiness for the role.
