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- Tasks: Deliver exceptional customer service and build lasting relationships with clients at Dior.
- Company: Join the iconic Christian Dior Couture family in a luxury retail environment.
- Benefits: Competitive salary, dynamic work culture, and opportunities for personal growth.
- Why this job: Be part of a prestigious brand and share your passion for luxury fashion.
- Qualifications: Experience in luxury fashion and excellent communication skills are essential.
- Other info: Flexible full-time hours with a vibrant team atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior. We are currently seeking a full-time passionate and driven Senior Sales Executive to join our beautiful Selfridges concession in London, to develop client relationships and to become a specialist in Dior couture.
In this role, you are responsible for implementing strategies, development, retention, focusing on service enhancement, upselling techniques and optimising OTO's.
Responsibilities:- To greet, serve and advise customers giving the highest standard of customer service at all times.
- Develop loyalty with our customers by building relationships through a 1-2-1 personal shopper style approach to sales.
- Demonstrate product knowledge on all categories and have an awareness of current advertising & marketing campaigns, new launches and promotions.
- Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Ensure knowledge of sales targets and department performance on a daily and weekly basis.
- Maintain client recruitment and development.
- Ensure sales generated by OTO.
- Follow all stock management procedures.
- Support the team to maintain the highest standards of housekeeping and display within the department.
- Be conversant with selling systems, cash and credit and exchange procedures.
- Maintain the highest standards of housekeeping and retail standards within the store.
- Take all actions necessary to maximise security and prevent theft of product.
- Ensure that the department operates in accordance with the company administration systems and procedures to minimise losses.
- Participate in team meetings and make a positive contribution.
- Carry out any additional duties as directed by the management team.
- Be on shop floor and assess potential clients.
- Build relationships with peers and clients.
Candidates must be available to work full-time 40 hours per week, with Monday to Sunday flexibility and have the right to work in the UK.
Experience Required:- Strong knowledge of Women's Ready-To-Wear, Fine Jewelry, Accessories and Leather Goods.
- Previous experience within luxury fashion.
- Excellent communication and relationship building skills.
- Ability to build long-term relationships with clients.
- A passion for Christian Dior and our collections.
- Strong knowledge of fashion and trends.
- Positivity and team player attitude.
- Contribution to business performance.
- Exceed customer service expectations.
- Clientelling and self-confidence.
Full-Time Senior Sales Executive - Selfridges, London UK employer: Christian Dior Couture
Contact Detail:
Christian Dior Couture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full-Time Senior Sales Executive - Selfridges, London UK
✨Tip Number 1
Get to know the brand inside out! Dive deep into Christian Dior's history, values, and latest collections. This knowledge will not only impress during interviews but also help you connect with potential clients.
✨Tip Number 2
Network like a pro! Attend fashion events, connect with industry professionals on LinkedIn, and don’t hesitate to reach out to current Dior employees. Building relationships can open doors that applications alone can't.
✨Tip Number 3
Practice your sales pitch! Role-play scenarios where you greet customers, handle objections, and upsell products. The more comfortable you are with these techniques, the more confident you'll be in real-life situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for being part of the Dior family right from the start!
We think you need these skills to ace Full-Time Senior Sales Executive - Selfridges, London UK
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for luxury fashion and Christian Dior shine through. We want to see that you’re not just looking for a job, but that you genuinely want to be part of the Dior family.
Tailor Your CV: Make sure your CV highlights your experience in luxury fashion and client relationship building. We love seeing how your past roles have prepared you for this Senior Sales Executive position, so don’t hold back!
Be Specific About Your Skills: In your cover letter, mention specific skills like upselling techniques and customer service excellence. We’re looking for someone who can demonstrate their ability to enhance service and build loyalty with clients.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Selfridges.
How to prepare for a job interview at Christian Dior Couture
✨Know Your Dior
Before the interview, dive deep into Christian Dior's history, values, and current collections. Familiarise yourself with their latest campaigns and product lines. This will not only show your passion for the brand but also help you engage in meaningful conversations during the interview.
✨Showcase Your Sales Skills
Prepare specific examples of how you've successfully built client relationships and achieved sales targets in the past. Think about times when you used upselling techniques or handled customer complaints effectively. This will demonstrate your ability to contribute to the team’s success at Dior.
✨Dress to Impress
As a candidate for a luxury fashion role, your appearance matters. Dress in a way that reflects the elegance and style of the Dior brand. This not only shows your understanding of the industry but also sets the tone for how you present yourself as a potential Senior Sales Executive.
✨Be Ready to Connect
During the interview, focus on building rapport with your interviewers. Use your excellent communication skills to create a personal connection. Ask insightful questions about the team and the store environment, showing your enthusiasm for being part of the Dior family.