At a Glance
- Tasks: Deliver exceptional customer service and build lasting relationships with clients in luxury fashion.
- Company: Join the iconic House of Dior at Selfridges, London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Full-time role with flexible availability from Monday to Sunday.
- Why this job: Be part of a prestigious brand and share your passion for luxury with clients.
- Qualifications: Experience in luxury fashion and strong communication skills required.
The predicted salary is between 12 - 15 £ per hour.
Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior. We are currently seeking a passionate and knowledgeable Senior Sales Executive to join our beautiful Selfridges Concession to drive client recruitment and development, enhancing service excellence and delivering the best in store experience.
In this role, you are responsible for implementing clientelling strategies, developing long-term relationships with the clientele as well as building positive relationships with the team.
Job responsibilities:- To greet, serve and advise customers giving the highest standard of customer service at all times.
- Develop loyalty with our customers by building relationships through a 1-2-1 personal shopper style approach to sales.
- Demonstrate product knowledge on all categories and have an awareness of current advertising & marketing campaigns, new launches and promotions.
- Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Ensure knowledge of sales targets and department performance on a daily and weekly basis.
- Maintain client recruitment and development.
- Ensure sales generated by OTO.
- Follow all stock management procedures.
- Support the team to maintain the highest standards of housekeeping and display within the department.
- Be conversant with selling systems, cash and credit and exchange procedures.
- Maintain the highest standards of housekeeping and retail standards within the store.
- Take all actions necessary to maximise security and prevent theft of product.
- Ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses.
- Participate in team meetings and make a positive contribution.
- Carry out any additional duties as directed by the management team.
- Be on shop floor and assess potential clients.
- Build positive relationships with peers and clients.
- Strong knowledge of Accessories and Leather Goods.
- Previous experience within luxury fashion.
- Excellent communication and relationship building skills.
- Ability to build long-term relationships with clients.
- A passion for Christian Dior and our collections.
- Strong knowledge of fashion and trends.
- Positivity.
- Team player.
- Contribution to the business performance.
- Exceed customer service.
- Self-confidence.
- Must be available to work full-time (Monday to Sunday availability).
Full-Time Senior Sales Executive - Selfridges, London employer: Christian Dior Couture
At Christian Dior Couture, we pride ourselves on being an exceptional employer that fosters a culture of passion and excellence. Our Selfridges location offers a vibrant work environment where employees are encouraged to develop their skills and build meaningful relationships with clients, all while being part of a prestigious luxury brand. With a commitment to employee growth and a focus on delivering unparalleled customer service, joining our team means becoming part of the Dior family and contributing to a legacy of luxury.
