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- Tasks: Welcome clients and support retail operations in a luxury environment.
- Company: Join the iconic House of Dior at Harrods.
- Benefits: Full-time role with competitive pay and a chance to work in luxury fashion.
- Why this job: Be the face of Dior and create unforgettable experiences for clients.
- Qualifications: Experience in customer service and a passion for fashion.
- Other info: Flexible hours and opportunities for growth in a dynamic retail setting.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Retail Support/Stock Associate role at Christian Dior Couture. Position Located in Harrods Ready to Wear Department, you will be the face of the House of Dior as a Retail Support / Stock Associate. In charge of welcoming clients and supporting retail operations within the department including gift wrapping, stock support, and maintaining floor standards, you will provide professional, attentive and impeccable service to our clients ensuring their experience is unique and exceptional.
Job Responsibilities
- Fitting Room Preparation (OTOS – One to One Selling)
- Clear, clean, and reset all RTW suites to luxury standards.
- Steam and rehang garments neatly.
- Ensure all garments are properly ticketed and in pristine condition.
- Prepare specific fitting room setups as per VM direction or OTO appointments.
- Gift Wrapping and Packaging
- Perform high‑standard wrapping using the highest level of care, following Dior guidelines.
- Replenish and organize all wrapping supplies (ribbons, boxes, tissue).
- Pre‑wrap common items for efficiency during peak periods.
- Handle wrapping for OTOS and personal shopping clients.
- Package products for sale or shipment.
- Client Relation
- Treat all customer data with the utmost confidentiality and sensitivity.
- Ensure all clients receive the highest standards of customer service.
- Demonstrate excellent product and range knowledge.
- Attend team meetings and make a positive contribution to discussion.
- Support, when required, the selling team to maximise the boutique’s performance.
- Stock
- Process all deliveries and ensure stock is correctly integrated to the system.
- Identify and separate special‑order items from deliveries.
- Follow all Dior procedures relating to ordering, storing and maintaining packaging and its areas.
- Carry out replenishment of the shop floors promptly and as often as required.
- Complete any transfers as required within the UK and Europe.
- Act and report all stock issues: stolen pieces, discrepancies, slow movers, negatives.
- Participate in and support the Stock Management team on weekly, monthly and annual stock takes and ensure targets are met.
- Follow all Dior procedures regarding product protection, stockroom standards, housekeeping, security tagging and pricing.
- Ensure all stock is appropriately tagged to prevent theft.
- Take all necessary actions to ensure stock is safe and secure.
- Carry out any additional duties as directed by the Management team.
- VM Standards Maintenance
- Re‑align floor fixtures and suites to the latest VM guidelines.
- Re‑merchandise any disordered or sold‑down areas.
- Clean mannequins, mirrors, plinths, and VM props.
- Replace worn signage or tickets as needed.
- Ensure all products meet quality standards.
Profile
- Previous experience working within a guest‑facing environment.
- Positive attitude, Reliable.
- Good communication skills.
- Commitment to consistently deliver high levels of customer service that goes above and beyond.
- Excellent grooming standards.
- Flexibility to respond to a range of different work situations.
- Genuine interest and passion for Fashion.
Additional Information
- Must be available to work full‑time, Monday to Sunday availability (40 hours).
Additional Details
- Seniority level: Associate
- Employment type: Full‑time
- Job function: Training, Management, and Customer Service
- Industry: Retail Luxury Goods and Jewelry
Retail Support/Stock Associate (Full-time, Harrods) in City of London employer: Christian Dior Couture
Contact Detail:
Christian Dior Couture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Support/Stock Associate (Full-time, Harrods) in City of London
✨Tip Number 1
Get to know the brand! Before your interview, dive into Christian Dior's history and values. This will not only impress them but also help you connect your passion for fashion with their ethos.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can showcase your ability to provide exceptional service. Role-play with a friend or family member to get comfortable with handling different situations.
✨Tip Number 3
Dress the part! Since you're applying for a luxury retail position, make sure your outfit reflects the brand's style. Show them you understand the importance of presentation in the fashion world.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and serious about joining the team at Harrods.
We think you need these skills to ace Retail Support/Stock Associate (Full-time, Harrods) in City of London
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Mention any relevant experience or interests that connect you to the luxury retail world. We want to see that you're genuinely excited about joining the House of Dior.
Highlight Your Customer Service Skills: Since this role is all about providing exceptional service, make sure to showcase your previous experience in guest-facing roles. Share specific examples of how you've gone above and beyond for customers in the past – we love a good story!
Be Detail-Oriented: Attention to detail is key in luxury retail. In your application, emphasise your ability to maintain high standards, whether it's in stock management or gift wrapping. Show us that you understand the importance of presentation and quality.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you'll be able to showcase your application in the best light. Plus, it helps us keep everything organised!
How to prepare for a job interview at Christian Dior Couture
✨Know Your Dior
Familiarise yourself with the House of Dior's history, values, and product range. This will not only impress your interviewers but also help you demonstrate your genuine passion for fashion and the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to maintain high standards of service, as this role is all about creating exceptional client experiences.
✨Practice Gift Wrapping Techniques
Since gift wrapping is a key part of the role, practice your wrapping skills before the interview. Bring along a sample if possible, or be ready to discuss how you would approach it to meet Dior's luxury standards.
✨Demonstrate Team Spirit
Be ready to talk about how you contribute positively to team dynamics. Share instances where you supported colleagues or participated in team discussions, as collaboration is essential in a retail environment like Harrods.
