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- Tasks: Inspire and engage churches and supporters to support Christian Aid's mission.
- Company: Join a global movement dedicated to dignity, equality, and justice.
- Benefits: Hybrid working, flexible hours, and a supportive work-life balance.
- Other info: Inclusive workplace welcoming diverse backgrounds and perspectives.
- Why this job: Make a real impact in the community while building meaningful relationships.
- Qualifications: Experience in customer care and strong communication skills required.
The predicted salary is between 30697 - 30697 £ per year.
About us
Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart. We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.
About the role
Reporting in to the Central Supporter Engagement Advisor, the Church Engagement Support Officer will focus on inspiring and engaging churches, Christian Aid groups, and the public across UK to support Christian Aid’s mission. The post-holder will build and maintain relationships, maximising participation in appeals and campaigns, providing fundraising support, and managing feedback to uphold Christian Aid's reputation, and will ensure donations and gifts are processed efficiently in the CRM system to meet donor requirements and maintain accurate supporter information for effective contact, building relationships based on trust and openness.
Some of the main responsibilities of the Church Engagement Support Officer include:
- Build trust-based relationships with supporters to deepen their connection with Christian Aid’s mission, proactively engaging with new and lapsed churches to inspire them to give, act, and pray.
- Provide high quality stewardship to supporters making donations, processing payments quickly, effectively, and accurately, and manage associated data with care and diligence.
- Collaborate across a diverse range of audiences to provide tailored advice and support, enabling impactful fundraising efforts.
- Understand supporter perspectives by maintaining open communication and aligning interactions with Christian Aid's values, while critically evaluating processes to improve engagement during key campaigns and appeals.
- Commit to high-quality interactions with supporters, consistently managing feedback and complaints to uphold Christian Aid’s values and goals.
- Maintain accurate supporter information on the CRM system, and ensure donations and gifts are processed effectively to maximise impact.
- Contribute to impactful projects by developing supporter knowledge and providing training to colleagues, strengthening supporter relationships and engagement.
About you
Who we are looking for:
Essential:- Demonstrable experience of customer care and the importance of building relationships.
- Demonstrable experience and confidence in engaging supporters over the phone and discussing financial giving.
- Experience of using supporter/customer database.
- Ability to actively listen to supporters on the phone, identifying relevant opportunities for further engagement.
- Developed communication skills to influence verbally; inspiring and encouraging engagement.
- Ability to maintain focus in a busy environment and retaining attention to detail.
- Ability to work collaboratively with a variety of teams and colleagues.
- Ability to analyse and interpret information to achieve required outcomes.
- Experience of working with volunteers to maximise fundraising and engagement.
- Knowledge of digital fundraising and marketing.
- Knowledge of Christian church structures across England, Scotland and Wales.
- Welsh speaking.
- Familiarity with financial processing.
- Knowledge of global development issues and Christian Aid’s work.
Further information
At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams. We are actively encouraging racialised minorities, LGBTQ, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity.
All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.
Church Engagement Support Officer in Warrington employer: Christian Aid
Contact Detail:
Christian Aid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Church Engagement Support Officer in Warrington
✨Tip Number 1
Get to know the organisation! Research Christian Aid’s mission and values so you can speak passionately about them during your interviews. This shows you’re genuinely interested and aligned with what they stand for.
✨Tip Number 2
Practice your communication skills! Since the role involves engaging with supporters, it’s crucial to demonstrate your ability to connect with people. Try role-playing common scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the culture and expectations at Christian Aid. This could give you an edge in understanding how to fit in.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Church Engagement Support Officer in Warrington
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for Christian Aid's mission shine through. We want to see how you connect with our values of dignity, equality, justice, and love. Share personal experiences that highlight your commitment to these principles!
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We’re looking for someone who can build trust-based relationships, so give examples of how you've done this in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at Christian Aid
✨Know the Mission
Before your interview, take some time to really understand Christian Aid's mission and values. Familiarise yourself with their work in global development and how they engage with churches and communities. This will help you articulate why you're passionate about the role and how you can contribute.
✨Showcase Your Relationship-Building Skills
Since the role focuses on building trust-based relationships, prepare examples from your past experiences where you've successfully engaged supporters or customers. Think about how you can demonstrate your ability to inspire and encourage others, especially over the phone.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle feedback or complaints. Prepare by thinking of specific situations where you managed a difficult interaction or improved a process. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Engage with Their Community
If possible, attend any public events or webinars hosted by Christian Aid before your interview. This shows your genuine interest in their work and gives you insights into their community engagement strategies. Plus, it’s a great way to gather talking points for your interview!