At a Glance
- Tasks: Manage rent accounts and support tenants with arrears recovery.
- Company: A local landlord providing affordable housing and support services in Enfield and surrounding areas.
- Benefits: Enjoy 25 days holiday, health care cashback, and a friendly work environment.
- Other info: Hybrid working available after settling into the role.
- Why this job: Make a real impact in the community while developing valuable skills in income management.
- Qualifications: No specific qualifications required; passion for helping others is key.
The predicted salary is between 30000 - 40000 £ per year.
Income Officer
Location: Enfield, EN3 (Hybrid working after probation period)
Salary: £36,487.75 per annum
Employment Type: Full-time (37.5 hours per week), Permanent
About Christian Action Housing Association
We are proud to be a local landlord and business, connected to our local community. Across Enfield, Barnet, Haringey and Waltham Forest we provide affordable housing, striving to provide much needed services in these areas. We run essential supported living accommodation and services for young people, helping them to achieve independent living and a bright future. We also have a number of retirement schemes for older residents, offering peace of mind and an opportunity to remain independent and in their local community.
The Role
Our advisors and officers provide technical or professional expertise and advice to internal and external customers. They are expected to give support to our front line teams and work closely with our senior leaders to deliver great services across the organisation. They will provide key support in the implementation of policy and procedure and may manage service delivery teams or individuals. Our Income Officers provide a comprehensive and customer focused income management service which offers tenants value for money and efficiency in the management of their rent account.
Key Responsibilities
- To provide a customer focussed, proactive, comprehensive and high-quality Rent Collection and Arrears Recovery service, with primary responsibility for the recovery of current and former tenant rent and arrears recovery on a patch of properties.
- To manage all arrears recovery processes, from first letter through to eviction, on a defined patch of properties to maximise income and reduce outstanding arrears.
- Ensure early intervention, including maximising income, budgeting, referring to debt support agencies, tenancy support or other professional agencies.
- Work collaboratively with other teams and services to maximise collection of current tenant arrears / debts, prioritising tenancy sustainment for tenants at risk of eviction.
- Be responsible for managing a portfolio of rent accounts, working within agreed policies and procedures and utilising all appropriate and available tools to recover debts owed; these will include other departments and taking cases to court where appropriate.
- To provide advice and guidance as appropriate through the arrears and legal process.
- Ensure that KPIs are achieved, with the aim of achieving top quartile benchmarked performance.
- To develop and maintain partnerships with key agencies, including Housing Benefit, DWP, CAB, social services and any other relevant support agencies.
- Maintain up to date knowledge of relevant legislation and case law in respect of appropriate debt recovery, including tenancy enforcement, human rights, disability and equality.
- Identify and report any safeguarding issues in line with our Safeguarding policies.
- Uphold our values working collaboratively with colleagues across the Association
- Demonstrate the Association commitment to building a diverse and inclusive organisation
- Any other duties that may be reasonably require.
Please see attached job description for a full list of duties/responsibilities
Benefits
- 25 days annual leave entitlement plus public holidays.
- Health care cashback scheme
- Employee Assistant Programme (inc. free counselling and leagal advice)
- Generous pension scheme.
- Supportive and friendly working environment
Interviews will be held week commencing 23rd November 2026.
Christian Action Housing is committed to equality, diversity, and inclusion. We welcome applications from all suitably qualified individuals regardless of background.
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Income Officer employer: Christian Action Housing
Christian Action Housing Association is an exceptional employer that prioritises community connection and employee development. With a strong focus on providing affordable housing and essential services, employees enjoy a supportive work culture that fosters growth and collaboration. Located in the heart of Enfield, Barnet, Haringey, and Waltham Forest, team members benefit from meaningful work that directly impacts the lives of local residents, alongside competitive salaries and opportunities for professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer
✨Tip Number 1
Familiarise yourself with the local community and the specific challenges faced by tenants in Enfield. Understanding the demographics and needs of the area will help you demonstrate your commitment to providing a customer-focused service during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those involved in income management and arrears recovery. Attend local events or join online forums to connect with others who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Research the various support agencies mentioned in the job description, such as Housing Benefit and CAB. Being knowledgeable about these organisations and how they operate will show your proactive approach and readiness to collaborate effectively.
✨Tip Number 4
Prepare for potential interview questions by practising scenarios related to rent collection and arrears recovery. Think about how you would handle difficult situations and be ready to discuss your strategies for maximising income and supporting tenants.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and requirements of the Income Officer position. Tailor your application to highlight how your skills and experiences align with these specific duties.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your relevant experience in income management, customer service, and any partnerships with agencies like Housing Benefit or DWP. Use bullet points for clarity and focus on achievements.
Write a Strong Cover Letter:In your cover letter, express your passion for income management and your commitment to helping tenants. Provide examples of how you've successfully managed rent accounts or resolved arrears in previous roles.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Christian Action Housing
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of an Income Officer. Be prepared to discuss how your skills and experiences align with their needs, especially in areas like rent collection and arrears recovery.
✨Show Your Customer Focus
Since the role is customer-focused, think of examples from your past work where you provided excellent service or resolved issues for clients. Highlight your ability to communicate effectively and empathetically with tenants.
✨Familiarise Yourself with Relevant Agencies
Research the key agencies mentioned in the job description, such as Housing Benefit and CAB. Being knowledgeable about these organisations will demonstrate your commitment to providing comprehensive support to tenants.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, the challenges faced by the Income Officers, or how success is measured in this role. It shows your genuine interest in the position.
