At a Glance
- Tasks: Manage rent collection and arrears recovery while supporting tenants in need.
- Company: Christian Action Housing Association, a community-focused landlord in Enfield.
- Benefits: 25 days annual leave, health care cashback, and a generous pension scheme.
- Other info: Hybrid working available after probation with a supportive team environment.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Experience in customer service and knowledge of debt recovery processes.
The predicted salary is between 36487 - 36487 £ per year.
Location: Enfield, EN3 (Hybrid working after probation period)
Salary: £36,487.75 per annum
Employment Type: Full-time (37.5 hours per week), Permanent
About Christian Action Housing Association
We are proud to be a local landlord and business, connected to our local community. Across Enfield, Barnet, Haringey and Waltham Forest we provide affordable housing, striving to provide much needed services in these areas. We run essential supported living accommodation and services for young people, helping them to achieve independent living and a bright future. We also have a number of retirement schemes for older residents, offering peace of mind and an opportunity to remain independent and in their local community.
The Role
Our advisors and officers provide technical or professional expertise and advice to internal and external customers. They are expected to give support to our front line teams and work closely with our senior leaders to deliver great services across the organisation. They will provide key support in the implementation of policy and procedure and may manage service delivery teams or individuals. Our Income Officers provide a comprehensive and customer focused income management service which offers tenants value for money and efficiency in the management of their rent account.
Key Responsibilities
- To provide a customer focussed, proactive, comprehensive and high-quality Rent Collection and Arrears Recovery service, with primary responsibility for the recovery of current and former tenant rent and arrears recovery on a patch of properties.
- To manage all arrears recovery processes, from first letter through to eviction, on a defined patch of properties to maximise income and reduce outstanding arrears.
- Ensure early intervention, including maximising income, budgeting, referring to debt support agencies, tenancy support or other professional agencies.
- Work collaboratively with other teams and services to maximise collection of current tenant arrears/debts, prioritising tenancy sustainment for tenants at risk of eviction.
- Be responsible for managing a portfolio of rent accounts, working within agreed policies and procedures and utilising all appropriate and available tools to recover debts owed; these will include other departments and taking cases to court where appropriate.
- To provide advice and guidance as appropriate through the arrears and legal process.
- Ensure that KPIs are achieved, with the aim of achieving top quartile benchmarked performance.
- To develop and maintain partnerships with key agencies, including Housing Benefit, DWP, CAB, social services and any other relevant support agencies.
- Maintain up to date knowledge of relevant legislation and case law in respect of appropriate debt recovery, including tenancy enforcement, human rights, disability and equality.
- Identify and report any safeguarding issues in line with our Safeguarding policies.
- Uphold our values working collaboratively with colleagues across the Association.
- Demonstrate the Association commitment to building a diverse and inclusive organisation.
- Any other duties that may be reasonably required.
Benefits
- 25 days annual leave entitlement plus public holidays.
- Health care cashback scheme.
- Employee Assistant Programme (inc. free counselling and legal advice).
- Generous pension scheme.
- Supportive and friendly working environment.
Applying
Interviews will be held week commencing 22nd June 2026. Christian Action Housing is committed to equality, diversity, and inclusion. We welcome applications from all suitably qualified individuals regardless of background.
Income Officer in Enfield employer: Christian Action Housing
Christian Action Housing Association is an exceptional employer dedicated to fostering a supportive and inclusive work environment in Enfield. With a strong commitment to employee growth, we offer comprehensive benefits including a generous pension scheme, health care cashback, and an Employee Assistance Programme, all while providing meaningful opportunities to make a positive impact in the community through our affordable housing services. Join us to be part of a team that values collaboration and strives for excellence in delivering essential services to our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer in Enfield
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to Christian Action Housing. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on the latest legislation around debt recovery and tenancy enforcement. Showing that you're clued up will impress the hiring team and show you're serious about the role.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. This way, you can work on your answers and get comfortable talking about your experience in income management and customer service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're keen on joining our community-focused team at Christian Action Housing.
We think you need these skills to ace Income Officer in Enfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Income Officer role. Highlight your experience in rent collection and arrears recovery, and show us how you can bring value to our team at Christian Action Housing.
Showcase Your Customer Focus:We want to see your commitment to providing a customer-focused service. Share examples of how you've successfully supported tenants or clients in the past, especially in challenging situations.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Christian Action Housing
✨Know Your Stuff
Make sure you brush up on the key responsibilities of an Income Officer. Understand the ins and outs of rent collection, arrears recovery, and the importance of customer service in this role. Familiarise yourself with relevant legislation and case law to show that you're not just a good fit, but also knowledgeable.
✨Show Your People Skills
As an Income Officer, you'll be working closely with tenants and various agencies. Prepare examples of how you've successfully managed relationships or resolved conflicts in the past. This will demonstrate your ability to provide a customer-focused service and work collaboratively with others.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations related to arrears recovery or tenant support. Think through how you would handle these scenarios, focusing on early intervention and maximising income. Practising your responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the organisation's approach to tenancy sustainment or how they measure success in the Income Officer role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
