At a Glance
- Tasks: Support tenants and manage properties to create vibrant communities.
- Company: Christian Action Housing Association, a local landlord dedicated to community support.
- Benefits: 25 days annual leave, health care cashback, and a generous pension scheme.
- Other info: Join a supportive team committed to diversity and inclusion.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Customer service skills and a passion for community engagement.
The predicted salary is between 36565 - 36565 £ per year.
Location: Based at various locations within Barnet, Enfield, Haringey, or Waltham Forest depending on area of responsibility.
Salary: £36,565
Hours: 37.5 hours per week
Reporting to: Housing Services Team Leader
About Christian Action Housing Association
We are proud to be a local landlord and business, connected to our local community. Across Enfield, Barnet, Haringey, and Waltham Forest we provide affordable housing, managing around 1400 homes and we continue to strive to provide more much-needed services. We run essential supported living accommodation and services for young people, helping them to achieve independent living and a bright future. We have a number of Independent Living schemes for anyone aged 55+, offering peace of mind and an opportunity to remain independent and in their local community.
The Role
Our Housing Officers will provide technical or professional expertise and advice to internal and external customers. They are expected to give support to our front line teams and work closely with our senior leaders to deliver great services across the organisation. They will provide key support in the delivery of excellent customer services and creating communities our tenants want to live in. They will also implement our policies and procedures to ensure best practice is applied when dealing with tenancy enquiries.
Key Responsibilities
- To provide a comprehensive customer focused, proactive and high-quality neighbourhood management service across a defined neighbourhood of under 450 properties from the start to end of their tenancy.
- Ensure that all tenant records on our HMS are up to date with the correct information and each contact with the tenant is recorded accordingly.
- Deliver a comprehensive voids and lettings service across your neighbourhood.
- Encourage resident involvement with the tenants in your neighbourhood.
- Be responsible for managing a portfolio of tenancies, working within agreed policies and procedures and utilising all appropriate and available tools to manage tenancies effectively.
- Lead on delivering a programme of neighbourhood, estate and patch/property inspections to ensure they are well maintained and managed, presenting a safe and secure environment for customers and visitors.
- Identify and report any safeguarding issues in line with our Safeguarding policies.
- Investigate all types of Anti-Social Behaviour cases to satisfactory conclusion.
- Deliver services that meet legislation and regulatory requirements and reflect best practice and deliver excellent customer service at all times.
- Uphold our values working collaboratively with colleagues across the Association.
- Demonstrate the Association's commitment to building a diverse and inclusive organisation.
- Any other duties that may be reasonably required.
Benefits
- 25 days annual leave entitlement plus public holidays.
- Health care cashback scheme.
- Employee Assistance Programme (including free counselling and legal advice).
- Generous pension scheme.
- Supportive and friendly working environment.
Applying
Interviews will be held week commencing 30th June 2026. Christian Action Housing is committed to equality, diversity, and inclusion. We welcome applications from all suitably qualified individuals regardless of background.
Housing Officer in Enfield employer: Christian Action Housing
Christian Action Housing Association is an exceptional employer dedicated to fostering a supportive and inclusive work environment across Barnet, Enfield, Haringey, and Waltham Forest. With a strong commitment to community engagement and employee well-being, we offer generous benefits including 25 days of annual leave, a comprehensive healthcare cashback scheme, and a robust pension plan, all while providing opportunities for professional growth and development in the rewarding field of housing services.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Enfield
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Christian Action Housing.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Christian Action Housing? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Christian Action Housing's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Housing Officer in Enfield
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Housing Officer role at Christian Action Housing, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Christian Action Housing
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Christian Action Housing operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Christian Action Housing. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Christian Action Housing.
