At a Glance
- Tasks: Support tenants and manage properties to create vibrant communities.
- Company: Christian Action Housing Association, a local landlord dedicated to community support.
- Benefits: 25 days annual leave, health care cashback, and a generous pension scheme.
- Other info: Join a supportive team committed to diversity and inclusion.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Customer service skills and a passion for community engagement.
The predicted salary is between 36565 - 36565 £ per year.
Location: Based at various locations within Barnet, Enfield, Haringey, or Waltham Forest depending on area of responsibility.
Salary: £36,565
Hours: 37.5 hours per week
Reporting to: Housing Services Team Leader
About Christian Action Housing Association
We are proud to be a local landlord and business, connected to our local community. Across Enfield, Barnet, Haringey, and Waltham Forest we provide affordable housing, managing around 1400 homes and we continue to strive to provide more much-needed services. We run essential supported living accommodation and services for young people, helping them to achieve independent living and a bright future. We have a number of Independent Living schemes for anyone aged 55+, offering peace of mind and an opportunity to remain independent and in their local community.
The Role
Our Housing Officers will provide technical or professional expertise and advice to internal and external customers. They are expected to give support to our front line teams and work closely with our senior leaders to deliver great services across the organisation. They will provide key support in the delivery of excellent customer services and creating communities our tenants want to live in. They will also implement our policies and procedures to ensure best practice is applied when dealing with tenancy enquiries.
Key Responsibilities
- To provide a comprehensive customer focused, proactive and high-quality neighbourhood management service across a defined neighbourhood of under 450 properties from the start to end of their tenancy.
- Ensure that all tenant records on our HMS are up to date with the correct information and each contact with the tenant is recorded accordingly.
- Deliver a comprehensive voids and lettings service across your neighbourhood.
- Encourage resident involvement with the tenants in your neighbourhood.
- Be responsible for managing a portfolio of tenancies, working within agreed policies and procedures and utilising all appropriate and available tools to manage tenancies effectively.
- Lead on delivering a programme of neighbourhood, estate and patch/property inspections to ensure they are well maintained and managed, presenting a safe and secure environment for customers and visitors.
- Identify and report any safeguarding issues in line with our Safeguarding policies.
- Investigate all types of Anti-Social Behaviour cases to satisfactory conclusion.
- Deliver services that meet legislation and regulatory requirements and reflect best practice and deliver excellent customer service at all times.
- Uphold our values working collaboratively with colleagues across the Association.
- Demonstrate the Association's commitment to building a diverse and inclusive organisation.
- Any other duties that may be reasonably required.
Benefits
- 25 days annual leave entitlement plus public holidays.
- Health care cashback scheme.
- Employee Assistance Programme (including free counselling and legal advice).
- Generous pension scheme.
- Supportive and friendly working environment.
Applying
Interviews will be held week commencing 30th June 2026. Christian Action Housing is committed to equality, diversity, and inclusion. We welcome applications from all suitably qualified individuals regardless of background.
Housing Officer in Enfield employer: Christian Action Housing
Christian Action Housing Association is an exceptional employer dedicated to fostering a supportive and inclusive work environment across Barnet, Enfield, Haringey, and Waltham Forest. With a strong commitment to community engagement and employee well-being, we offer generous benefits including 25 days of annual leave, a comprehensive healthcare cashback scheme, and a robust pension plan, all while providing opportunities for professional growth and development in the rewarding field of housing services.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Enfield
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to Christian Action Housing. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the local areas like Barnet and Enfield, and understand the challenges tenants face. This will show you're genuinely interested and ready to make a difference.
✨Tip Number 3
Practice your answers to common interview questions. Think about how your experience aligns with the role of a Housing Officer. We want to hear how you can provide top-notch customer service and manage tenancies effectively!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our community-focused team at Christian Action Housing.
We think you need these skills to ace Housing Officer in Enfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Housing Officer role. We want to see how you can contribute to our mission of providing excellent customer service and community support.
Showcase Your Experience:When detailing your previous roles, focus on any experience related to neighbourhood management or customer service. We love to see examples of how you've handled tenancy enquiries or worked with diverse communities.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Christian Action Housing
✨Know Your Neighbourhood
Familiarise yourself with the areas of Barnet, Enfield, Haringey, and Waltham Forest. Understand the specific challenges and opportunities in these communities, as this will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Customer Service Skills
Prepare examples that highlight your experience in delivering excellent customer service. Think about situations where you've resolved issues or improved tenant satisfaction, as this aligns perfectly with the Housing Officer's responsibilities.
✨Understand Policies and Procedures
Brush up on relevant housing policies and best practices. Be ready to discuss how you would implement these in your day-to-day work, especially regarding tenancy management and safeguarding issues.
✨Demonstrate Team Collaboration
Since the role involves working closely with front line teams and senior leaders, prepare to discuss your experience in collaborative environments. Share examples of how you've worked effectively with others to achieve common goals.
