At a Glance
- Tasks: Manage and recover debts for former tenants and sundry accounts with a focus on customer service.
- Company: Christian Action Housing, a community-focused landlord providing affordable housing.
- Benefits: 25 days holiday, health care cashback, employee assistance, and a generous pension scheme.
- Other info: Join a supportive team dedicated to helping vulnerable individuals achieve independence.
- Why this job: Make a real difference in the community while developing your skills in debt recovery.
- Qualifications: Experience in social housing or debt collection, with strong customer care skills.
The predicted salary is between 35770 - 35770 £ per year.
Location: Enfield, EN3
Salary: £35,770 per Annum
Employment Type: Full-time, Permanent
About Christian Action Housing
We are proud to be a local landlord and business, connected to our local community. Across Enfield, Barnet, Haringey and Waltham Forest we provide affordable housing, managing around 1400 homes and strive to provide more much needed services. We run essential supported living accommodation and services for young people, helping them to achieve independent living and a bright future.
Role Overview
The FTA & Sundry Debt Officer plays a pivotal role in ensuring the effective management and recovery of debts related to Former Tenant Arrears (FTA) and sundry accounts.
Key Responsibilities
- To provide a customer focussed, proactive, comprehensive and high quality Housing Debt Recovery service.
- Primary responsibility for the recovery of former tenant arrears, recharge debts and other sundry debts associated with a former CAHA tenancy.
- To administer a portfolio of debt accounts, working within agreed policies and procedures and utilising all appropriate and available tools to recover debts owed; these will include tracing of former tenants, debt collection agencies, other CAHA departments and referring cases to court where appropriate.
- Working with the Income Team Leader and Income Officers, be responsible for the delivery of a comprehensive high quality, efficient and compliant former tenant arrears and other sundry debt accounts ensuring debts are proactively managed resulting in income maximisation and debt reduction.
- Work collaboratively across CAHA, co-ordinating and cross working to achieve efficiency and supporting other departments as appropriate.
- Working in partnership with other agencies as appropriate, resolving complaints and other concerns, including safeguarding issues, as raised by staff, residents and/or their relatives and partner agencies.
What we are looking for.
- Proven successful outcomes working in a similar role within Social Housing, Local Authority, Housing Association or private debt collection agency.
- A good understanding of social housing regulation, housing law and various form of tenure, welfare benefits and welfare reforms.
- Demonstrable understanding of rent arrears control including filing particulars of claim, representation at court and carrying out evictions.
- An ability to provide robust management of debts and rent accounts, whilst balancing the focus of tenancy sustainment.
- An ability to provide excellent customer care and working closely with tenants to improve the customer experience.
- Experience of working with vulnerable people and hard to reach groups.
Benefits
- 25 days holiday plus bank holidays (pro rata)
- Health care cashback scheme
- Employee assistance programme including free counselling and legal advice
- A supportive and friendly working environment
- Generous pension scheme
How to Apply
If you are a proactive and organised individual with a keen eye for detail and a passion for financial accuracy, we would love to hear from you. Deadline for applications is Tuesday 1st August 2026 with interview being held on Wednesday 9th September 2026.
FTA & Sundry Debt Officer in Enfield employer: Christian Action Housing
Christian Action Housing Association is an exceptional employer that prioritises community connection and employee development. With a strong focus on providing affordable housing and essential services, employees enjoy a supportive work culture that fosters growth and collaboration. Located in the heart of Enfield, Barnet, Haringey, and Waltham Forest, team members benefit from meaningful work that directly impacts the lives of local residents, alongside competitive salaries and opportunities for professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land FTA & Sundry Debt Officer in Enfield
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Christian Action Housing.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Christian Action Housing!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Christian Action Housing, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Christian Action Housing or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace FTA & Sundry Debt Officer in Enfield
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Christian Action Housing:Before hitting send, make sure to tailor your application specifically to Christian Action Housing! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Christian Action Housing
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
