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- Tasks: Provide high-quality minor repairs services across various sites.
- Company: Join Christian Action Housing Association, a social enterprise dedicated to community service and environmental sustainability.
- Benefits: Enjoy 23 days holiday, health care cashback, training opportunities, and a supportive work environment.
- Why this job: Make a real difference in the community while developing your skills in a friendly team.
- Qualifications: City and Guilds Level 2 in relevant fields and a full clean driving licence required.
- Other info: This is an entry-level, full-time position with potential for growth.
The predicted salary is between 26700 - 35600 £ per year.
Join to apply for the Minor Repairs Operative role at Christian Action Housing Association - Enfield.
Location: Fore Street, Edmonton, Enfield
Salary: £31,837 per Annum
Employment Type: Full-time, Permanent
About Us
Neighbourhood Estate Solutions (NES) was founded in 2010 to provide estates services to our umbrella organisation, Christian Action Housing Association (CAHA). As a registered Social Enterprise we are committed to providing local services to tenants whilst offering employment and development opportunities to our customers and working to minimise our impact on the environment. We continue to provide key estates services across four North London boroughs.
Role Overview
The Minor Repairs Operative (MRO) will provide high quality minor repairs services to our customers across a range of sites, ensuring effective and efficient resolution of day-to-day repairs. As a new post, the MRO will be supporting the Operations Manager and Supervisor to set up and maintain systems for new services, enhance the information we have available to ensure we are using resources to the best of our ability and ensure effective communication with colleagues, tenants and customers to ensure we provide a high-quality service. Our ideal candidate will be flexible, open to change and happy to work independently as well as an integral member of our team.
Core Responsibilities
- To carry out high quality and effective customer-focused repairs service to ensure buildings fixtures and fittings are fit for purpose, safe and pleasant places to live and work.
- Work with the Administrator and CAHA colleagues in the Property Services team to coordinate repairs jobs, ensuring most effective and efficient work schedule and good value for money.
- Updating and maintaining accurate records for monitoring work completed, actions taken and any relevant follow up.
- Supporting the H&S of the team by ensuring relevant risk assessments, data and method statements are referred to and followed for all works completed.
Role Requirements
- City and Guilds Level 2 qualification in plumbing, painting and decorating, plastering and/or other repairs-related field.
- Full clean driving licence and able to drive a small/medium works van (van provided).
- Experience of working in a similar or related role, providing practical repairs services across a variety of sites.
- Excellent understanding of health and safety in the workplace with a focus on repairs.
- Excellent communication skills, both written and verbal, with a focus for customer service.
- Experience of working with the general public, including offering reassurance, explaining planned work and resolving complaints quickly and effectively.
Benefits
- 23 days holiday plus bank holidays (pro rata)
- Health care cashback scheme
- Employee assistance programme including free counselling and legal advice
- A supportive and friendly working environment
- Generous pension scheme
- Potential to develop skills and knowledge through formal and informal training opportunities.
- Uniform, PPE and equipment provided
If you are passionate about making a difference in the community and have the skills required for this role, we would love to hear from you. Closing date for applications is Tuesday 17th June with interviews held the following week.
Minor Repairs Operative employer: Christian Action Housing Association - Enfield
Contact Detail:
Christian Action Housing Association - Enfield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Minor Repairs Operative
✨Tip Number 1
Familiarise yourself with the specific types of minor repairs mentioned in the job description. Understanding the common issues faced by tenants can help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any previous experience you have in customer service, especially in a repairs context. Being able to communicate effectively with tenants and resolve complaints will be crucial for this role.
✨Tip Number 3
Prepare to discuss your understanding of health and safety regulations related to repairs. This shows that you take workplace safety seriously and are ready to follow protocols.
✨Tip Number 4
If possible, visit the area where the job is located to get a feel for the community. This can help you connect better with the mission of Christian Action Housing Association and show your commitment to serving the local community.
We think you need these skills to ace Minor Repairs Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in minor repairs and customer service. Include specific examples of past work that demonstrate your skills in plumbing, painting, or other related fields.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for community service and your understanding of the role. Mention how your qualifications align with the job requirements and express your enthusiasm for working with Christian Action Housing Association.
Highlight Health and Safety Knowledge: Given the importance of health and safety in this role, ensure you mention any relevant training or experience you have in this area. This could include certifications or specific practices you follow to maintain safety standards.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Christian Action Housing Association - Enfield
✨Showcase Your Skills
Make sure to highlight your City and Guilds Level 2 qualifications in plumbing, painting, or plastering during the interview. Be prepared to discuss specific examples of minor repairs you've successfully completed in previous roles.
✨Demonstrate Customer Service Experience
Since this role involves working with the public, share experiences where you effectively communicated with customers, resolved complaints, or provided reassurance. This will show your ability to maintain a high-quality service.
✨Understand Health and Safety Protocols
Familiarise yourself with health and safety regulations relevant to repairs. Be ready to discuss how you ensure compliance in your work, as this is crucial for the Minor Repairs Operative position.
✨Prepare Questions
Think of insightful questions to ask about the role and the company. This shows your genuine interest in the position and helps you understand how you can contribute to the team effectively.
