At a Glance
- Tasks: Manage and recover debts for former tenants and sundry accounts with a focus on customer service.
- Company: Christian Action Housing, a community-focused landlord providing affordable housing.
- Benefits: 25 days holiday, health care cashback, employee assistance, and a generous pension scheme.
- Other info: Join a supportive team dedicated to improving lives and fostering independence.
- Why this job: Make a real difference in the community while helping tenants achieve financial stability.
- Qualifications: Experience in social housing or debt recovery, with strong customer care skills.
The predicted salary is between 35770 - 35770 £ per year.
Location: Enfield, EN3
Salary: £35,770 per Annum
Employment Type: Full-time, Permanent
About Christian Action Housing
We are proud to be a local landlord and business, connected to our local community. Across Enfield, Barnet, Haringey and Waltham Forest we provide affordable housing, managing around 1400 homes and strive to provide more much needed services. We run essential supported living accommodation and services for young people, helping them to achieve independent living and a bright future.
Role Overview
The FTA & Sundry Debt Officer plays a pivotal role in ensuring the effective management and recovery of debts related to Former Tenant Arrears (FTA) and sundry accounts.
Key Responsibilities
- To provide a customer focussed, proactive, comprehensive and high quality Housing Debt Recovery service.
- Primary responsibility for the recovery of former tenant arrears, recharge debts and other sundry debts associated with a former CAHA tenancy.
- To administer a portfolio of debt accounts, working within agreed policies and procedures and utilising all appropriate and available tools to recover debts owed; these will include tracing of former tenants, debt collection agencies, other CAHA departments and referring cases to court where appropriate.
- Working with the Income Team Leader and Income Officers, be responsible for the delivery of a comprehensive high quality, efficient and compliant former tenant arrears and other sundry debt accounts ensuring debts are proactively managed resulting in income maximisation and debt reduction.
- Work collaboratively across CAHA, co-ordinating and cross working to achieve efficiency and supporting other departments as appropriate.
- Working in partnership with other agencies as appropriate, resolving complaints and other concerns, including safeguarding issues, as raised by staff, residents and/or their relatives and partner agencies.
What we are looking for:
- Proven successful outcomes working in a similar role within Social Housing, Local Authority, Housing Association or private debt collection agency.
- A good understanding of social housing regulation, housing law and various form of tenure, welfare benefits and welfare reforms.
- Demonstrable understanding of rent arrears control including filing particulars of claim, representation at court and carrying out evictions.
- An ability to provide robust management of debts and rent accounts, whilst balancing the focus of tenancy sustainment.
- An ability to provide excellent customer care and working closely with tenants to improve the customer experience.
- Experience of working with vulnerable people and hard to reach groups.
Benefits
- 25 days holiday plus bank holidays (pro rata)
- Health care cashback scheme
- Employee assistance programme including free counselling and legal advice
- A supportive and friendly working environment
- Generous pension scheme
FTA & Sundry Debt Officer in London employer: Christian Action Housing Association - Enfield
Christian Action Housing Association in Enfield is an excellent employer, offering a supportive work culture that prioritises the well-being of both employees and residents. With a focus on professional development and meaningful engagement, staff enjoy generous benefits such as 25 days of annual leave and a robust pension scheme, making it an ideal place for those looking to make a positive impact in the community.
Contact Details:
Christian Action Housing Association - Enfield Recruitment Team
