At a Glance
- Tasks: Provide top-notch customer service and administrative support to our community.
- Company: Join a local housing association dedicated to making a difference.
- Benefits: Enjoy 25 days holiday, health perks, and a friendly work environment.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Be the first point of contact and help people achieve independent living.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 28860 - 28860 £ per year.
Location: Office based
Hours: 37.5
Salary: £28,860 per annum
Reporting to: Customer Service Team Leader
About Christian Action Housing Association
We are proud to be a local landlord and business, connected to our local community. Across Enfield, Barnet, Haringey and Waltham Forest we provide affordable housing, managing around 1400 homes and we continue to strive to provide more much needed services. We run essential supported living accommodation and services for young people, helping them to achieve independent living and a bright future. We have a number of Independent Living schemes for anyone aged 55+, offering peace of mind and an opportunity to remain independent and in their local community.
The Role
Our Customer Service Advisors are the first point of contact within a team, and provide excellent customer care to both our external and internal customers. They are our administrative experts, helping to ensure our services run smoothly and solving problems as they arise. They work efficiently and effectively to help our teams deliver on time and on budget.
Key Responsibilities
- To provide a customer focused, proactive, comprehensive and high quality administration service to internal teams and external customers. This will include responding to telephone, face to face, email, and any other correspondence enquiries made by staff, contractors and the Association’s residents.
- Raise repairs requests, deal with ongoing repairs and follow on works, liaising with suppliers and internal and external customers. Chasing quotes and approving them accordingly.
- Collect phone-based satisfaction survey responses through proactive calling based on the requirements of the teams.
- Work collaboratively across the Association, coordinating and cross working to achieve efficiency and supporting other departments as appropriate.
- To deliver services that meet key performance targets/indicators, operational service plan objectives, legislation, and regulatory requirements that reflect best practice and deliver excellent customer service at all times.
- Ensure the effective management of the allocated caseload of work, raising concerns and blockages with line manager as appropriate.
- Uphold our values working collaboratively with colleagues across the Association.
- Demonstrate the Association’s commitment to building a diverse and inclusive organisation.
- Any other duties that may be reasonably required.
Benefits
- 25 days annual leave entitlement plus public holidays.
- Health care cashback scheme.
- Employee Assistant Programme (inc. free counselling and legal advice).
- Generous pension scheme.
- Supportive and friendly working environment.
Applying
Interviews will be held on 13th August 2026. Christian Action Housing is committed to equality, diversity, and inclusion. We welcome applications from all suitably qualified individuals regardless of background.
Customer Service Adviser in London employer: Christian Action Housing Association - Enfield
Christian Action Housing Association in Enfield is an excellent employer, offering a supportive work culture that prioritises the well-being of both employees and residents. With a focus on professional development and meaningful engagement, staff enjoy generous benefits such as 25 days of annual leave and a robust pension scheme, making it an ideal place for those looking to make a positive impact in the community.
Contact Details:
Christian Action Housing Association - Enfield Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Christian Action Housing Association - Enfield. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Christian Action Housing Association - Enfield before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Adviser in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Christian Action Housing Association - Enfield:Your cover letter is your chance to shine! Tell us why you want to work at Christian Action Housing Association - Enfield specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Christian Action Housing Association - Enfield!
How to prepare for a job interview at Christian Action Housing Association - Enfield
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
