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- Tasks: Lead a team to deliver top-notch housing services and support front-line staff.
- Company: Join Christian Action Housing, a leader in affordable housing and community impact.
- Benefits: Enjoy 25 days holiday, health care cashback, and a generous pension scheme.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in managing housing teams and strong communication skills are essential.
- Other info: This is a full-time, 18-month contract with hybrid working options.
The predicted salary is between 32000 - 42000 £ per year.
Join to apply for the Housing Services Team Leader role at Christian Action Housing Association - Enfield.
Location: Enfield, EN3 (Hybrid)
Salary: £40,000 to £42,000 per Annum
Position: 18 month contract (full time)
About Us:
Christian Action Housing is a leading organisation dedicated to providing high-quality and affordable housing services across Enfield, Barnet, Haringey and Waltham Forest. Alongside our general needs properties, we run essential supported living accommodation and services for young people, helping them to achieve independent living and a bright future. We also have a number of retirement schemes for older residents, offering peace of mind and an opportunity to remain independent and in their local community. We are committed to making a positive impact on the community through our work.
Role Overview:
We are seeking a dedicated Housing Services Team Leader who will oversee the management of our General Needs and Independent Living properties. You will provide technical and professional expertise and advice to internal and external customers. You will be expected to give support to our front-line teams, and work closely with our senior leaders to deliver great services across the organisation. This role is pivotal to our success in delivering excellent housing services to those in need.
Key Responsibilities:
- Responsible for the operational delivery of a high quality and customer focused tenancy, voids, lettings, neighbourhood and Anti Social Behaviour (ASB) service across mixed tenure housing stock. This includes direct management and accountability for a small stock of leasehold properties.
- Develop and maintain a high performance and positive operational staff culture by providing excellent line management to Housing Officers and the Independent Living Housing Officers, driven by commitment to excellent customer services.
- Ensure all housing stock is Health and Safety compliant through effective monitoring and implementation of robust inspection regimes and controls.
- To work flexibly across all services, including covering other functional services as required contributing to the removal of silos within the department.
- Identify and report any safeguarding issues in line with our Safeguarding policies.
What we are looking for:
- Experience of managing a front-line housing team in a housing association or local authority.
- Demonstrable experience and working knowledge of managing a portfolio of leasehold/shared ownership properties, including Section 20 consultations and processes, lease enforcement, etc.
- Strong communication and interpersonal abilities.
- Excellent organisational and problem-solving skills.
- A commitment to making a positive impact on the community.
What we are offering:
- 25 days holiday plus bank holidays
- Health care cashback scheme
- Employee assistance programme including free counselling and legal advice
- Generous pension scheme
If you are passionate about making a difference in the housing sector and possess the required qualifications, we would love to hear from you. Apply now to join our dedicated team!
Closing date for applications will be COB Monday 9th June, with interviews expected to be held on Tuesday 17th June 2025. Please note you may not hear from us until after the closing date.
Housing Services Team Leader employer: Christian Action Housing Association - Enfield
Contact Detail:
Christian Action Housing Association - Enfield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Team Leader
✨Tip Number 1
Familiarise yourself with the specific housing policies and regulations relevant to Enfield, as this will demonstrate your knowledge of the local context during interviews. Understanding the nuances of leasehold and shared ownership properties will also set you apart.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in managing front-line teams. Attend local housing association events or webinars to connect with potential colleagues and gain insights into the role.
✨Tip Number 3
Prepare to discuss your previous experiences in managing teams and delivering customer-focused services. Use specific examples that highlight your problem-solving skills and ability to foster a positive team culture.
✨Tip Number 4
Research Christian Action Housing Association's mission and values thoroughly. Be ready to articulate how your personal commitment to community impact aligns with their goals, which will show your genuine interest in the organisation.
We think you need these skills to ace Housing Services Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing housing teams and working with leasehold/shared ownership properties. Use specific examples that demonstrate your skills in communication, organisation, and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for making a positive impact in the housing sector. Address how your previous experiences align with the responsibilities of the Housing Services Team Leader role and why you want to work with Christian Action Housing Association.
Highlight Relevant Skills: In your application, emphasise your strong communication and interpersonal abilities, as well as your commitment to excellent customer service. Mention any specific achievements or projects that showcase these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Christian Action Housing Association - Enfield
✨Know the Organisation
Before your interview, take some time to research Christian Action Housing Association. Understand their mission, values, and the specific services they provide. This will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Housing Services Team Leader, you'll need to exhibit strong leadership qualities. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to foster a positive operational culture and support your front-line teams.
✨Demonstrate Problem-Solving Abilities
The role requires excellent organisational and problem-solving skills. Be ready to discuss specific challenges you've faced in previous positions and how you overcame them. This will showcase your critical thinking and adaptability, which are essential for this position.
✨Prepare Questions
At the end of the interview, you'll likely have the opportunity to ask questions. Prepare thoughtful questions about the organisation's future plans, team dynamics, or specific challenges they face. This shows your engagement and helps you assess if the role is the right fit for you.
