At a Glance
- Tasks: Support residents in maintaining tenancies and overcoming challenges for stable housing.
- Company: Christian Action Housing Association, a community-focused landlord providing affordable housing.
- Benefits: 25 days annual leave, health care cashback, employee support programme, and generous pension.
- Other info: Join a diverse team dedicated to inclusion and positive community impact.
- Why this job: Make a real difference in people's lives by helping them achieve independent living.
- Qualifications: Experience in support roles and a passion for community engagement.
The predicted salary is between 32000 - 32000 £ per year.
Location: Based at various locations within Barnet, Enfield, Haringey, or Waltham Forest depending on area of responsibility.
Salary: £32,000
Hours: 37.5
Reporting to: Housing Services Team Leader
About Christian Action Housing Association
We are proud to be a local landlord and business, connected to our local community. Across Enfield, Barnet, Haringey, and Waltham Forest we provide affordable housing, managing around 1400 homes and we continue to strive to provide more much-needed services. We run essential supported living accommodation and services for young people, helping them to achieve independent living and a bright future. We have a number of Independent Living schemes for anyone aged 55+, offering peace of mind and an opportunity to remain independent and in their local community.
The Role
Our Tenancy Sustainment Officer is responsible for supporting residents to maintain their tenancies and prevent tenancy breakdown. The role focuses on early intervention, providing practical and person-centred support to tenants facing challenges such as financial hardship, mental health issues, or anti-social behaviour, ensuring long-term housing stability. A key outcome is to enable tenants to build a community of support independent of Neighbourhood Officers through advocacy and establishing sustainable actions and partnerships that embed resilience against day-to-day life challenges.
Key Responsibilities
- Provide tailored support to tenants at risk of tenancy failure, including those with complex needs.
- Work proactively to prevent rent arrears, evictions, and homelessness.
- Support tenants in developing independent living skills, including budgeting, maintaining their property, and managing bills.
- Promote financial and social inclusion.
- Contribute to safeguarding processes and ensure appropriate action is taken where risks are identified.
- Assist in managing low-level anti-social behaviour through early intervention and engagement.
- Promote tenancy rights and responsibilities, ensuring tenants understand their obligations.
- Encourage resident involvement with the tenants that you engage with.
- Be an advocate for our services and residents.
- Uphold our values working collaboratively with colleagues across the Association.
- Demonstrate the Association's commitment to building a diverse and inclusive organisation.
- Any other duties that may be reasonably required.
Benefits
- 25 days annual leave entitlement plus public holidays.
- Health care cashback scheme.
- Employee Assistant Programme (inc. free counselling and legal advice).
- Generous pension scheme.
- Supportive and friendly working environment.
Equal Opportunities
Christian Action Housing is committed to equality, diversity, and inclusion. We welcome applications from all suitably qualified individuals regardless of background.
Tenancy Sustainment Officer in Enfield employer: Christian Action Housing Association - Enfield
Christian Action Housing Association is an exceptional employer dedicated to fostering a supportive and inclusive work environment. With a strong commitment to community engagement, employees enjoy generous benefits such as 25 days of annual leave, a health care cashback scheme, and a robust pension plan, all while making a meaningful impact in the lives of residents across Barnet, Enfield, Haringey, and Waltham Forest. The organisation prioritises employee growth and development, ensuring that staff are equipped to provide vital support to tenants and contribute to a resilient community.
Contact Details:
Christian Action Housing Association - Enfield Recruitment Team
