At a Glance
- Tasks: Manage rent accounts and support tenants in financial recovery.
- Company: Christian Action Housing Association, a community-focused landlord.
- Benefits: 25 days leave, health cashback, pension scheme, and supportive work culture.
- Other info: Hybrid working after probation with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Experience in customer service and knowledge of debt recovery processes.
The predicted salary is between 36487 - 36487 £ per year.
Location: Enfield, EN3 (Hybrid working after probation period)
Salary: £36,487.75 per annum
Employment Type: Full-time (37.5 hours per week), Permanent
About Christian Action Housing Association
We are proud to be a local landlord and business, connected to our local community. Across Enfield, Barnet, Haringey and Waltham Forest we provide affordable housing, striving to provide much needed services in these areas. We run essential supported living accommodation and services for young people, helping them to achieve independent living and a bright future. We also have a number of retirement schemes for older residents, offering peace of mind and an opportunity to remain independent and in their local community.
The Role
Our advisors and officers provide technical or professional expertise and advice to internal and external customers. They are expected to give support to our front line teams and work closely with our senior leaders to deliver great services across the organisation. They will provide key support in the implementation of policy and procedure and may manage service delivery teams or individuals. Our Income Officers provide a comprehensive and customer focused income management service which offers tenants value for money and efficiency in the management of their rent account.
Key Responsibilities
- To provide a customer focussed, proactive, comprehensive and high-quality Rent Collection and Arrears Recovery service, with primary responsibility for the recovery of current and former tenant rent and arrears recovery on a patch of properties.
- To manage all arrears recovery processes, from first letter through to eviction, on a defined patch of properties to maximise income and reduce outstanding arrears.
- Ensure early intervention, including maximising income, budgeting, referring to debt support agencies, tenancy support or other professional agencies.
- Work collaboratively with other teams and services to maximise collection of current tenant arrears / debts, prioritising tenancy sustainment for tenants at risk of eviction.
- Be responsible for managing a portfolio of rent accounts, working within agreed policies and procedures and utilising all appropriate and available tools to recover debts owed; these will include other departments and taking cases to court where appropriate.
- To provide advice and guidance as appropriate through the arrears and legal process.
- Ensure that KPIs are achieved, with the aim of achieving top quartile benchmarked performance.
- To develop and maintain partnerships with key agencies, including Housing Benefit, DWP, CAB, social services and any other relevant support agencies.
- Maintain up to date knowledge of relevant legislation and case law in respect of appropriate debt recovery, including tenancy enforcement, human rights, disability and equality.
- Identify and report any safeguarding issues in line with our Safeguarding policies.
- Uphold our values working collaboratively with colleagues across the Association.
- Demonstrate the Association commitment to building a diverse and inclusive organisation.
- Any other duties that may be reasonably required.
Benefits
- 25 days annual leave entitlement plus public holidays.
- Health care cashback scheme.
- Employee Assistant Programme (inc. free counselling and legal advice).
- Generous pension scheme.
- Supportive and friendly working environment.
Applying
Interviews will be held week commencing 22nd June 2026. Christian Action Housing is committed to equality, diversity, and inclusion. We welcome applications from all suitably qualified individuals regardless of background.
Income Officer in Enfield employer: Christian Action Housing Association - Enfield
Christian Action Housing Association is an exceptional employer dedicated to serving the local community in Enfield and surrounding areas. With a strong focus on employee well-being, we offer a supportive and friendly work environment, generous benefits including a healthcare cashback scheme and a robust pension plan, as well as opportunities for professional growth within a diverse and inclusive organisation. Our commitment to making a meaningful impact in the lives of our tenants makes this role not just a job, but a rewarding career path.
Contact Details:
Christian Action Housing Association - Enfield Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer in Enfield
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to Christian Action Housing. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching common questions for Income Officers. Think about how your skills align with their mission of providing affordable housing and supporting tenants. We want to see your passion shine through!
✨Tip Number 3
Showcase your customer service skills! During the interview, share examples of how you've helped others in challenging situations. Remember, they’re looking for someone who can provide a high-quality service to tenants.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Christian Action Housing.
We think you need these skills to ace Income Officer in Enfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Income Officer role. Highlight relevant experience in rent collection, arrears recovery, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping tenants and how you can contribute to our mission at Christian Action Housing. Keep it concise but impactful.
Showcase Your Knowledge:Demonstrate your understanding of housing legislation and debt recovery processes in your application. We appreciate candidates who are informed and proactive about the challenges faced in this sector.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Christian Action Housing Association - Enfield
✨Know Your Stuff
Make sure you brush up on the key responsibilities of an Income Officer. Understand the ins and outs of rent collection, arrears recovery, and the importance of customer service. Familiarise yourself with relevant legislation and case law, as this will show your commitment to the role.
✨Show Your People Skills
As an Income Officer, you'll be working closely with tenants and various agencies. Prepare examples of how you've successfully managed relationships or resolved conflicts in the past. This will demonstrate your ability to provide a customer-focused service and work collaboratively with others.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations related to arrears recovery and tenant support. Think about how you would handle difficult conversations or what steps you'd take to ensure tenancy sustainment. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges they face in income management, or how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
