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- Tasks: Manage customer relationships and provide top-notch technical service in the laundry industry.
- Company: Join a leading company in the laundry sector with a focus on innovation.
- Benefits: Enjoy a competitive salary, benefits, and a company car.
- Why this job: Make a real impact by enhancing customer experiences and driving business growth.
- Qualifications: Experience in customer-focused roles and knowledge of commercial laundry equipment.
- Other info: Opportunity for travel and professional development in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: Field based role (Northern region – Northeast England and Central Scotland)
Salary and benefits: Competitive salary + Benefits + Company car
Start date: ASAP
The opportunity has arisen for a knowledgeable, enthusiastic and highly motivated Technical Service Account Manager to join our Laundry division. The primary responsibility for this role is to manage, develop and enhance customer relationships. You will be expected to promote the services Christeyns offers, and the professional image of the Company. You will provide a high-quality service to both existing and future customers, and by way of technical expertise, monitor, retain and expand business with existing customers.
The role is split into 3 key areas:
- Regular service visits
- Build good relationships at all levels.
- Service/repair Christeyns equipment.
- Monitor/measure customer process.
- Routine quality checks.
- Water/energy management.
- Pre/post service customer meetings.
- Verbal and written reports.
- Working to agreed service level agreements.
- Maintain equipment service schedule.
- Planning/communication of service visits.
- Adhere to agreed safe working procedures.
- Advanced Technical Service
- CTW process design/installation.
- Investigating issues e.g. quality concerns, costs.
- Christeyns/customer process reviews.
- Assist with other colleagues review meetings as required.
- W/ext process design and installation.
- Assist with the training of new colleagues.
- Prepare and deliver customer training.
- Account Management
- Monitor/improve commercial performance and ensure that account overviews are kept updated.
- Contract negotiations, prepare/review service level agreements.
- Prepare/chair customer review meetings.
- Produce product pack projections/assist with preparation of new contract documentation.
- Produce/maintain risk assessments.
- Identify/install additional sales opportunities within account base.
- Oversee stock control and delivery/uplift requirements.
- Ensure that correct pricing is implemented at all times.
- Produce monthly reports.
Essential Criteria
- Ability to travel throughout the Northern England and Central Scotland region to manage own account portfolio and support/cover colleagues with overnight stays as required.
- Experience in similar customer focussed roles.
- Experience in the commercial Laundry industry, and/or knowledge of equipment and servicing requirements.
- The ability to react quickly to and resolve customer problems.
- Able to demonstrate excellent written and verbal communication skills, and good IT literacy.
- Self-motivated with excellent time management, and prioritisation skills.
- Ability to provide a pro-active customer service with a confident nature.
- Willingness to develop and enhance knowledge with an enquiring and curious approach to learning.
Desirable Criteria
- Whilst full product training will be provided, it would be beneficial to possess an Electrical/Mechanical engineering background.
- A good working knowledge of Christeyns customers, and their requirements.
If you feel you have the qualities and motivation to succeed in this exciting opportunity, apply now!
Please note, this vacancy closes for applications on Friday 30th January.
Technical Service Account Manager (Northeast – CUK) employer: Christeyns
Contact Detail:
Christeyns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Account Manager (Northeast – CUK)
✨Tip Number 1
Get to know the company inside out! Research Christeyns and their Laundry division. Understand their services, values, and customer base. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for you. Building connections can give you insider knowledge and potentially a foot in the door.
✨Tip Number 3
Prepare for those interviews! Think about how your skills match the job description. Be ready to discuss your experience in customer-focused roles and how you can enhance relationships with clients. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Christeyns. Good luck!
We think you need these skills to ace Technical Service Account Manager (Northeast – CUK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Service Account Manager role. Highlight your experience in customer-focused roles and any relevant technical expertise. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our Laundry division. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure, and don’t forget to proofread – we appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Christeyns
✨Know Your Stuff
Make sure you brush up on your knowledge of the commercial laundry industry and Christeyns' products. Familiarise yourself with their services and how they can benefit customers. This will help you answer technical questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Relationship Skills
Since this role is all about managing and enhancing customer relationships, be prepared to share examples of how you've successfully built rapport with clients in the past. Think of specific situations where you resolved issues or improved customer satisfaction – this will demonstrate your ability to connect with people.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle customer concerns. Practice articulating your thought process and how you would approach various challenges, especially those related to service visits and account management.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company's future plans, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
