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For Companies At a Glance
- Tasks: Deliver technical support and service to dairy manufacturing sites across the Northwest.
- Company: Join a leading company in the food and beverage industry with a focus on innovation.
- Benefits: Enjoy a competitive salary, company vehicle, bonus scheme, and ongoing professional development.
- Other info: Dynamic role with opportunities for career growth and collaboration with internal teams.
- Why this job: Make a real impact in the dairy industry while developing your technical skills.
- Qualifications: Experience in dairy manufacturing and CIP systems is essential; full UK driving licence required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Field Based role, covering the Northwest of the UK dependent on business requirements.
Remuneration: Competitive salary, company vehicle & bonus scheme.
The Role
Due to succession planning, we are seeking a Technical Service Manager to join our commercial sales team as a permanent and integral member. In this role, you will be primarily responsible for delivering technical service and support to Food, Dairy, and Beverage manufacturing sites, with a particular focus on dairy processing environments and CIP (Clean‑in‑Place) systems. You will promote the services offered by our division while upholding the professional image of the business. Your technical expertise, especially in CIP operations, hygiene processes, and dairy production systems will be instrumental in providing high‑quality service to both existing and prospective customers, with the aim of monitoring, retaining, and expanding business opportunities.
Main Duties
- Deliver service and support in line with agreed Service Level Agreements (SLAs) or specific customer contracts.
- Maintain effective and professional relationships with assigned accounts.
- Identify and pursue opportunities to upsell CFH products and services.
- Actively seek out new business opportunities by sourcing new customers.
- Provide expert advice, assistance, and guidance to customers where appropriate.
- Investigate potential opportunities for future business via on‑site contacts and collaborate with the business development team.
- Monitor and regularly review each account within your area to ensure full business potential is being realised.
- Proactively assess current services and identify opportunities to generate additional revenue.
- Ensure all required documentation is completed accurately and in a timely manner.
- Deliver on‑site training and technical support to customer teams to ensure correct product application and usage.
- Troubleshoot and resolve technical issues promptly to minimise customer disruption, escalating complex issues as needed.
- Collaborate with internal teams (sales, R&D, operations) to ensure seamless service delivery and customer satisfaction.
- Participate in the rollout and support of new product trials, installations, or technical projects.
- Provide regular feedback to internal teams on customer needs, trends, and product performance to support continuous improvement.
- Manage service tools, equipment, and inventory effectively, ensuring proper use and care of company assets, including the company vehicle.
- Stay up to date with product knowledge and industry developments through internal training and self‑learning.
- Support and optimise CIP processes, including troubleshooting, validation, and ensuring correct chemical application within dairy processing environments.
Experience within the Dairy Manufacturing industry, ideally with exposure to processing operations. Hands‑on experience with CIP (Clean‑in‑Place) systems, including understanding of process flow, hygiene requirements, and chemical application. Commitment to ongoing professional development. Ability to work on own initiative. Full UK driving licence. Familiarity with Office 365, including Microsoft Teams. Level 4 Certificate in Food Hygiene. Lead Auditor Certificate. Train the Trainer Certificate. Experience supporting or optimising dairy processing equipment or hygiene systems.
Closing date for applications is Monday 25th May 2026.
Technical Service Manager (Northwest) in East Ham employer: Christeyns
Contact Detail:
Christeyns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Manager (Northwest) in East Ham
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Technical Service Manager role.
✨Tip Number 2
Prepare for the interview by brushing up on your CIP systems knowledge and dairy processing expertise. We want you to showcase your skills confidently, so practice answering common technical questions and think of examples from your past experiences.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from your conversation to keep you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Service Manager (Northwest) in East Ham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Service Manager role. Highlight your experience in dairy processing and CIP systems, as well as any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your commitment to professional development and customer satisfaction.
Showcase Your Technical Expertise: In your application, be sure to showcase your technical expertise, especially in CIP operations and hygiene processes. We love candidates who can demonstrate their knowledge and experience in these areas, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Christeyns
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of CIP systems and dairy processing. Be ready to discuss specific examples from your experience where you've successfully implemented or optimised these processes. This will show that you not only understand the technical aspects but can also apply them in real-world scenarios.
✨Showcase Your Customer Relationship Skills
Since this role involves maintaining professional relationships with clients, think of instances where you've built strong connections or resolved customer issues effectively. Prepare to share how you’ve upsold products or services in the past, as this will demonstrate your ability to drive business growth.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to troubleshooting or service delivery. Practice articulating your thought process and problem-solving skills. For example, how would you handle a situation where a client is unhappy with a service? This will highlight your critical thinking and customer service abilities.
✨Demonstrate Your Commitment to Learning
The company values ongoing professional development, so be prepared to discuss any recent training or certifications you've pursued. Mention how you stay updated with industry trends and product knowledge, as this shows your dedication to personal growth and improving service quality.