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- Tasks: Lead the reception team and ensure top-notch customer service for every guest.
- Company: Join Harbour Hotels, a prestigious hotel group known for luxury and exceptional hospitality.
- Benefits: Enjoy competitive salary, career progression, discounts, and unique training opportunities.
- Other info: Stylish uniform and meals provided while on duty.
- Why this job: Be part of a vibrant team in a dynamic environment with excellent growth potential.
- Qualifications: 3+ years in Front Office management and strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
Who we are... Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.
The role... We have a superb opportunity for a Reception Manager to join the team. As Reception Manager, you will be required to ensure every guest receives the ultimate in customer service. You will be an effective communicator, experienced in complaint handling, a true motivator of people and fully experienced in all aspects of Front Office including collating guest feedback, billing and revenue posting. A minimum of 3 years' Front Office experience is required at Supervisory level or higher, together with full knowledge of OPERA.
What's in it for you... At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:
- Excellent progression opportunities within the Harbour Hotels Group
- Individual and bespoke career and progression pathways
- Competitive salary across all roles
- Unique on the job training and development with an opportunity for internal promotions within any of our properties.
- Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
- Access to an exciting benefits and discount platform
- Employee Assistance Program
- Stylish boutique uniform specially designed for Harbour Hotels
- Meals included whilst on duty
If you feel you have the skills and ambition we are looking for to join Harbour Hotels, then please apply with a full and up to date CV below.
Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy. We look forward to hearing from you!
Reception Manager in Christchurch employer: Christchurch Harbour Hotel
Contact Detail:
Christchurch Harbour Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager in Christchurch
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Harbour Hotels. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching Harbour Hotels and their unique offerings. Knowing about their properties and values will help you stand out as a candidate who truly understands what they’re all about.
✨Tip Number 3
Showcase your customer service skills during the interview. Share specific examples of how you've handled complaints or motivated your team in the past. This will demonstrate that you’re the perfect fit for the Reception Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Harbour Hotels family.
We think you need these skills to ace Reception Manager in Christchurch
Some tips for your application 🫡
Craft a Stellar CV: Make sure your CV is up-to-date and highlights your Front Office experience. We want to see your skills in customer service, complaint handling, and team motivation shine through!
Tailor Your Cover Letter: Don’t just send a generic cover letter! Tailor it to the Reception Manager role at Harbour Hotels. Mention why you’re excited about joining our team and how your experience aligns with our values.
Showcase Your Communication Skills: As a Reception Manager, effective communication is key. Use your application to demonstrate your ability to connect with guests and colleagues alike. A friendly tone goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Harbour Hotels!
How to prepare for a job interview at Christchurch Harbour Hotel
✨Know Your Stuff
Make sure you’re familiar with the OPERA system and any other Front Office software. Brush up on your knowledge of customer service best practices, as well as common complaint handling techniques. This will show that you’re not just experienced but also proactive in your preparation.
✨Showcase Your Leadership Skills
As a Reception Manager, you’ll need to motivate your team. Prepare examples of how you’ve successfully led a team in the past, whether it’s through training, resolving conflicts, or boosting morale. Be ready to discuss your management style and how you can contribute to a positive working environment.
✨Customer Service is Key
Harbour Hotels prides itself on exceptional hospitality, so be prepared to share specific instances where you’ve gone above and beyond for guests. Think about how you can demonstrate your commitment to providing the ultimate customer experience during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and opportunities for progression within Harbour Hotels. This shows your genuine interest in the role and helps you assess if it’s the right fit for you too.