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- Tasks: Handle client enquiries and support high-profile legal cases in a dynamic environment.
- Company: Forward-thinking law firm known for impactful group litigation work.
- Benefits: Competitive salary, flexible working, and strong support structure.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Join a supportive team with opportunities for growth and training.
The predicted salary is between 26000 - 36400 £ per year.
Location: Liverpool (2 days in office, 3 days working from home)
Salary: £26,000+ benefits
Contract: Permanent, full-time
We are working exclusively on a Legal Assistant opportunity with a forward‑thinking, client‑focused law firm known for its impactful group litigation work. This firm offers a collaborative environment and a strong support structure, making it an excellent place for someone who thrives in a busy, people‑oriented role.
About the Role
This is a high‑volume, client‑facing role, sitting at the heart of the firm’s client support team. You will act as the first point of contact for inbound client calls – up to 80 per day – across various high‑profile cases. These include matters such as mission claims and sensitive product liability work. You will be actively involved in ongoing litigation, kept informed of developments, and will work closely with Partners and team leads to ensure clients are supported with accurate and timely information.
Key Responsibilities
- Handling a high volume of inbound client enquiries
- Liaising with Partners and team leads to stay informed on case progress
- Maintaining accurate records and updating clients with relevant information
- Providing professional and empathetic support, particularly in sensitive cases
- Occasional travel to the firm’s Manchester office (all expenses reimbursed)
Team Structure
You’ll be joining a supportive team of eight, with three team leads and a highly approachable manager. The firm places strong emphasis on training and collaboration.
Additional Information
- There may be occasional shift work; preferences will be considered when submitting candidates
- This is not a traditional legal support role and is well suited to individuals with a strong customer service or call‑handling background
- There is scope to develop and grow within the team, with exposure to high‑impact legal work
Candidate Requirements
- Previous experience in a client‑facing or high‑volume customer service role
- Strong communication skills with a calm, empathetic approach
- Able to manage and prioritise a busy workload
- Comfortable working in a target‑driven environment
- Experience within legal, medical or similar regulated environments is advantageous but not essential
This is an excellent opportunity for someone who wants to be part of a meaningful, fast‑paced environment where the work has a direct impact on people’s lives. To apply or find out more, please get in touch.
Legal Customer Service Assistant in Liverpool employer: Christ Reformed Church
Contact Detail:
Christ Reformed Church Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Customer Service Assistant in Liverpool
✨Tip Number 1
Get to know the firm! Research their recent cases and values. When you chat with them, drop in some insights about their work. It shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your call-handling skills. Since this role involves a high volume of client calls, try role-playing with a friend or family member. This will help you stay calm and professional under pressure.
✨Tip Number 3
Show off your empathy! In interviews, share examples of how you've handled sensitive situations in the past. This will highlight your ability to connect with clients, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Legal Customer Service Assistant in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Legal Customer Service Assistant role. Highlight any previous customer service experience, especially in high-volume environments, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with our client-focused approach. Don’t forget to mention your empathy and communication skills!
Showcase Relevant Experience: If you’ve worked in legal, medical, or similar regulated environments, make sure to highlight that experience. Even if it’s not essential, it can give you an edge and show us you understand the nuances of sensitive cases.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Christ Reformed Church
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Legal Customer Service Assistant. Familiarise yourself with the types of cases the firm handles and think about how your previous experience aligns with their needs.
✨Showcase Your Communication Skills
Since this role involves handling up to 80 client calls a day, be prepared to demonstrate your strong communication skills. Practice answering common customer service scenarios, focusing on how you would provide empathetic support in sensitive situations.
✨Highlight Your Team Spirit
This firm values collaboration, so be ready to discuss examples of how you've worked effectively in a team. Share experiences where you’ve liaised with colleagues or supported others to achieve a common goal, especially in high-pressure environments.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the firm's culture, training opportunities, and how they support their staff. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
