At a Glance
- Tasks: Assist the public with life events, providing excellent customer service over the phone and in person.
- Company: Join Gloucestershire Registration Service, a supportive team dedicated to helping the community.
- Benefits: Enjoy competitive salary, generous leave, career development, and flexible working options.
- Other info: Access to employee networks and wellness programmes for a positive work environment.
- Why this job: Make a real difference in people's lives during important moments while developing your skills.
- Qualifications: Strong communication, interpersonal, and administrative skills are essential for this role.
The predicted salary is between 28142 - 29540 £ per year.
Job Location: Cheltenham Registration Service & H.O
Salary: £28,142- £29,540 per annum
Hours per Week: 37.00
Contract Type: Permanent
Closing Date: 09/08/2026
About The Team & Role
We have an exciting role available to work for Gloucestershire Registration Service as a Registration Support Officer in our busy team. As a Registration Support Officer you will be required to speak to and help members of the public over the phone with some face-to-face interaction. Our customers are dealing with life events which can affect them emotionally, therefore excellent customer service skills are vital to ensure they are treated with care and professionalism. The role involves accurately taking complex and detailed bookings for ceremonies, births and deaths and entering the information onto our bespoke booking system. The role will be based at our Cheltenham Register Office from Monday to Friday and also requires participation in a weekend rota for ushering at some ceremonies held at our Register Offices (Cheltenham, Gloucester, Stroud and Cinderford) on Saturday or Sunday/Bank Holidays. Training will be provided on all aspects of the role as well as mentoring support from your team members.
About You
The successful candidate should have excellent communication skills and be able to demonstrate interpersonal, administrative and computer skills. A good ability to cope in a demanding environment with the flexibility and desire to provide the best possible service are the key attributes we need alongside team members who reflect our values of respect, integrity, and excellence.
About Us
- Agile working opportunities
- 25.5 days annual leave rising to 30.5 days after 5 years continuous service
- An option to purchase up to 5 days of additional leave per year (dependent on business need)
- Career development and qualification opportunities
- Supportive and positive working environment with regular, robust supervision
- Local Government Pension Scheme (LGPS)
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
- An in-house Occupational Health service
- Employee discount scheme
- Cycle to Work scheme
- Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
- Links to employee networks such as Prism (LGBT+) network and the Young Employees Network
How To Apply
If you feel you have the skills, desire and experience required to make a positive difference then please submit your application and personal statement today. For an informal discussion about the role please contact Jennie Carey‑Topping or Michelle Jones via email SRSO@gloucestershire.gov.uk.
Additional Information
Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer. Applications from any Gloucestershire County Council employees who are currently on the redeployment register or at risk of redundancy will be considered first at the shortlisting stage. It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English. Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.
Registration Support Officer in Cheltenham employer: CHRISCROSS INSTALLATIONS LTD
CHRISCROSS INSTALLATIONS LTD is an excellent employer, offering a supportive work culture that prioritises the well-being of its employees while making a meaningful impact in the lives of children and families. With competitive benefits such as an annual retention payment, relocation package, and flexible working arrangements, the company fosters professional growth and work-life balance, making it an ideal place for dedicated social workers in Gloucestershire.
Contact Details:
CHRISCROSS INSTALLATIONS LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Registration Support Officer in Cheltenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CHRISCROSS INSTALLATIONS LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CHRISCROSS INSTALLATIONS LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Registration Support Officer in Cheltenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CHRISCROSS INSTALLATIONS LTD:Your cover letter is your chance to shine! Tell us why you want to work at CHRISCROSS INSTALLATIONS LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CHRISCROSS INSTALLATIONS LTD!
How to prepare for a job interview at CHRISCROSS INSTALLATIONS LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
