At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for diverse clients.
- Company: Join Innovec, a leading IT support provider in Central Scotland.
- Benefits: Enjoy competitive salary, 28 days holiday, and opportunities for professional growth.
- Other info: Flexible working hours and a supportive environment for continuous learning.
- Why this job: Be part of a dynamic team that values innovation and customer relationships.
- Qualifications: Minimum two years' experience in IT support and a passion for technology.
The predicted salary is between 27000 - 30000 £ per year.
At our office in Dundonald, South Ayrshire KA2 9AE, Innovec provides IT support and services across Central Scotland. For over 17 years, we have supported businesses in all industries, from startups to 300+ employees. We require an IT Support Engineer to join our growing team and help shape the next phase of our business. This role is based at our office in Dundonald, Ayrshire.
Supporting over 200 customers across Scotland, mainly throughout Ayrshire and Glasgow, Innovec specialise not only in keeping business technology working but also in helping our customers to get more from their IT set-up. Due to continuing expansion, we need someone who can hit the ground running, with a minimum of two years’ experience in an IT Support environment, capable of handling typical calls regarding desktop, server, or network support in a busy MSP environment.
Customer service is paramount, and our business has been built by establishing long-term relationships with our customers. As such, we require someone with excellent communication skills and the initiative to create innovative solutions for customers, both via remote support and field-based service.
In addition to customer support, this is a great opportunity for someone who is keen to contribute to the continuous improvement of our internal systems and processes. We believe that IT is a perpetual learning environment and we encourage education, knowledge-sharing, interaction, and collaboration throughout the business to ensure we continually evolve our offering and deliver the exceptional service our customers have come to expect.
Reporting to our Support Team Leader, you will agree on a personal training plan and have allocated training time to ensure you maintain industry-leading qualifications. These qualifications, alongside your proactive attitude to self-development, will ensure you are able to deliver great customer service.
The ideal person will have a proactive and flexible approach to work and will have a passion for IT. You will be keen to develop your own skills and above all deliver great solutions and superb service to our customers. This is a diverse role with plenty of scope to develop and grow with the company.
The Role:
- Resolving support calls and emails in a professional manner in line with service level agreements
- Field support
- Updating support and documentation systems with ticket details
- Performing remote maintenance and keeping logs updated
- Setting up new devices and systems
- Based at our office in Dundonald KA2 9AE though some home working may be required
- Staggered 8-hour shifts between 8am to 6pm Monday to Friday
- Participate in on-call and out-of-hours rota
- 28 Days holiday per year, rising to 33 days with long service
- Salary £27k - £30k - Depending on experience
The Person:
- You will be educated to at least HND or equivalent in a computing subject.
- Experience of IT support in an MSP environment.
- Ability to demonstrate your passion and enthusiasm for Technical support.
- You will be able to work under pressure and use your initiative as well as work collaboratively as part of a team.
- Have a highly professional and friendly telephone manner.
- Ability to multitask and prioritise multiple support cases.
- Confident to work alone at a customer site.
Skills and Product Experience Required:
- Windows Server and Desktops
- Microsoft 365 products
- Security software and tools
- VoIP
- Networking, VPN and Remote Access systems
Requirements:
- Minimum 2 years experience in an IT Helpdesk environment
IT Support Engineer in Dundonald employer: Chrisanthidis
Innovec is an exceptional employer located in Dundonald, South Ayrshire, offering a dynamic work environment where IT Support Engineers can thrive. With a strong emphasis on employee growth, we provide tailored training plans and encourage continuous learning, ensuring our team stays at the forefront of technology. Our commitment to customer service and community engagement fosters a collaborative culture, making Innovec not just a workplace, but a place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Dundonald
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Chrisanthidis values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Chrisanthidis might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Chrisanthidis!
✨Direct Apply to Chrisanthidis
Let's not forget to apply directly through the Chrisanthidis website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Dundonald
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Chrisanthidis.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Chrisanthidis. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Chrisanthidis
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
