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- Tasks: Provide top-notch support and troubleshoot issues for clients using Maximo software.
- Company: Leading IBM Maximo partner with a global presence and local expertise.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in asset management solutions.
- Qualifications: 2+ years in IT support, strong SQL skills, and a degree in Computer Science or similar.
- Other info: Flexible remote role with occasional client site visits and excellent career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
A leading IBM Maximo Enterprise Asset Management partner for asset intensive organizations worldwide. As one of the few Maximo partners providing Enterprise Asset Management (EAM) and Asset Performance Management (APM) expertise across North America, Europe and Asia Pacific, it combines a local presence with global expertise to deliver tailored asset management solutions and trusted partnerships.
Maximo Operations Technicians are client facing professionals responsible for the provision of excellent customer service and reliable Root Cause Analysis techniques to identify the causes of incidents and problems regarding system configurations, customised applications, reports, data and hardware. Whilst this is a remote role, there may be an occasional requirement to visit a client site or Company location.
Specific Responsibilities:- To respond to Clients’ requests for support in a timely and professional manner adhering to client SLAs.
- To ensure that all work completed as part of a response to a request for support is recorded accurately in tickets and in timesheet entries.
- To employ effective Root Cause Analysis techniques when troubleshooting incidents, bugs or problems reported by clients.
- To ensure that requests for support are responded to in accordance with client SLAs and clients are kept up to date with the progress of their request.
- To escalate requests for support to Senior Technician colleagues as and when necessary.
- To ensure that solutions are thoroughly tested and documented prior to being released to client environments.
- Manage client environments ensuring they are kept up to date following releases.
- Manage the change and release process, produce associated documentation and lead/participate in deployment outages.
- To liaise effectively with Support and Delivery team colleagues.
- Analysis and tuning of Maximo SQL queries to ensure client systems run smoothly.
- To participate in Out of Hours on-call support rota.
The ideal candidate will be an analytical problem solver, with experience in IT Support and able to demonstrate a minimum of 2 years’ experience in a similar role, combined with a minimum 2:1 grade in a Computer Science/Software Development (or equivalent) degree. Along with experience of establishing customer focused relationships, you should have competent SQL skills and Technical / Functional knowledge of Maximo MAS and / or earlier versions. You will be IT literate with an underlying knowledge of multiple operating systems and VMWare etc.
Ideally you will have some experience of:- Development Lifecycles (e.g. V-Lifecycle, ITIL3 etc).
- Experience with BIRT reporting tool.
- Application server experience (WebSphere/Weblogic).
- Enterprise database systems such as MSSQL, Oracle and DB2.
NB. Please note that this is a UK based role and sponsorship is NOT available.
Maximo Support employer: Chris Turner Recruitment Ltd
Contact Detail:
Chris Turner Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maximo Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Maximo or in IT support. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with SQL and Maximo. When you get that interview, use it to demonstrate how you can solve problems and add value to the team.
✨Tip Number 3
Practice makes perfect! Get ready for those tricky interview questions by doing mock interviews with friends or using online resources. Focus on your analytical problem-solving skills and how you've tackled challenges in past roles.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Maximo Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Maximo Support role. Highlight your relevant experience in IT support, SQL skills, and any customer service roles you've had. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don't forget to mention your experience with Maximo or similar systems if you have it!
Showcase Your Problem-Solving Skills: Since this role involves troubleshooting and root cause analysis, be sure to include examples of how you've successfully solved problems in past roles. We love seeing analytical thinkers who can tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Chris Turner Recruitment Ltd
✨Know Your Maximo Inside Out
Make sure you brush up on your knowledge of IBM Maximo and its functionalities. Be prepared to discuss your experience with the software, including any specific projects you've worked on. This will show that you're not just familiar with the tool but can also apply it effectively in real-world scenarios.
✨Show Off Your Problem-Solving Skills
Since the role involves Root Cause Analysis, be ready to share examples of how you've tackled complex issues in the past. Think of specific incidents where you identified the root cause and implemented a solution. This will demonstrate your analytical skills and ability to handle client requests efficiently.
✨Communicate Like a Pro
As this is a client-facing role, effective communication is key. Practice explaining technical concepts in simple terms. During the interview, focus on how you keep clients updated on their requests and how you ensure they feel supported throughout the process.
✨Prepare for Technical Questions
Expect questions about SQL queries and your experience with different operating systems. Brush up on your technical knowledge and be ready to discuss how you've used these skills in previous roles. This will help you stand out as a candidate who can manage client environments effectively.
