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- Tasks: Handle customer inquiries and manage ticketing through HubSpot.
- Company: Leading service provider in Oxford with a focus on customer satisfaction.
- Benefits: Dynamic work environment and opportunities for personal growth.
- Why this job: Join a team dedicated to delivering excellent customer service every day.
- Qualifications: Strong communication skills and experience with customer service.
- Other info: Supportive team atmosphere with a focus on efficiency and collaboration.
The predicted salary is between 30000 - 42000 £ per year.
A leading service provider in Oxford is seeking a Customer Service Administrator to enhance their service team. The ideal candidate will handle customer inquiries through phone and email, manage ticketing via HubSpot, and support scheduling for maintenance tasks.
Responsibilities include:
- Coordinating technical support calls
- Ensuring efficient daily operations within the service team
This role promises a dynamic work environment focused on delivering excellent customer service.
HubSpot-Driven Customer Service Administrator in Oxford employer: Chris Lewis Group
Contact Detail:
Chris Lewis Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HubSpot-Driven Customer Service Administrator in Oxford
✨Tip Number 1
Get to know HubSpot inside out! Familiarise yourself with its ticketing system and customer management features. This will not only boost your confidence but also show potential employers that you're ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer inquiries via phone and email, role-play with a friend or family member. This will help you articulate your thoughts clearly and handle tricky situations with ease.
✨Tip Number 3
Network like a pro! Connect with current employees at the company on LinkedIn or attend local events. Building relationships can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows us that you're genuinely interested in joining our team and ready to contribute to our dynamic work environment.
We think you need these skills to ace HubSpot-Driven Customer Service Administrator in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and using HubSpot. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our service team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves handling customer inquiries, make sure your written application reflects your communication skills. Clear, concise, and polite language goes a long way in making a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Chris Lewis Group
✨Know Your HubSpot Inside Out
Make sure you’re familiar with HubSpot’s ticketing system and how it works. Brush up on its features and functionalities, as you might be asked to demonstrate your knowledge or even solve a hypothetical scenario during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully handled customer inquiries or resolved issues. Highlight your communication skills and ability to stay calm under pressure, as these are crucial for the role.
✨Understand the Company Culture
Research the service provider and understand their values and mission. This will help you tailor your answers to align with their expectations and show that you’re genuinely interested in being part of their team.
✨Prepare Questions to Ask
Think of insightful questions to ask at the end of the interview. This could be about their approach to customer service or how they measure success within the team. It shows you’re engaged and eager to learn more about the role.
