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For Companies At a Glance
- Tasks: Lead transformation in service and customer experience, driving strategy and tech innovation.
- Company: Join a forward-thinking fire and security firm focused on excellence.
- Benefits: Autonomy in decision-making, expert support, and investment in your development.
- Other info: Be part of a culture that values growth and accountability.
- Why this job: Redefine world-class service and make a real impact in a dynamic environment.
- Qualifications: Deep knowledge of fire and security systems and a passion for process improvement.
The predicted salary is between 60000 - 80000 £ per year.
Lead the Transformation
Are you a Fire & Security expert who believes "good enough" isn’t good enough? We aren’t looking for a typical manager. We’re looking for a strategic champion to join our Senior Leadership Team and redefine what world-class service looks like in our industry.
The Challenge: We’re on a journey of constant improvement. Your mission is to take our Service and Engineering departments and forge a "One Team" culture that puts the client first, every single time. You’ll bridge the gap between technical excellence and a premium, high-speed customer experience.
What You’ll Be Doing:
- Driving Strategy: Embedding board-level vision to ensure every client interaction is consistent, professional, and high-impact.
- Tech Pioneer: Taking the lead on our Uptick Pipeline, embracing AI tools, and automating procedures to make us the most efficient firm in the field.
- Commercial Growth: Owning the maintenance renewal process and driving net contract growth through strategic pricing and cross-selling.
- Leadership: Mentoring a dedicated team, resolving complex escalations, and providing a sense of "calm expertise" to our high-net-worth clients.
What You Bring:
- Industry Authority: Deep technical knowledge of fire and security systems (smart tech is a huge plus).
- Process Obsession: A background in improving productivity, utilisation, and NPS scores.
- The SLT Mindset: You are a problem-solver who takes total accountability for results and can navigate a target-driven environment.
Why Join Us? We value your progression as much as our own. You’ll have the autonomy to make high-impact decisions, the support of an expert leadership team, and a culture that actively invests in development and training.
Head of Service & Customer Experience in Oxford employer: Chris Lewis Group
Contact Detail:
Chris Lewis Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service & Customer Experience in Oxford
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend events where you can meet potential employers. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Showcase your expertise! Create a personal brand online by sharing insights about fire and security systems on platforms like LinkedIn. We want to see you as the go-to expert in your field, so don’t hold back!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to customer experience and service strategy. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make that connection!
We think you need these skills to ace Head of Service & Customer Experience in Oxford
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through. We want to see that you’re not just looking for a job, but that you genuinely care about redefining service excellence in our industry.
Tailor Your Experience: Make sure to highlight your relevant experience in fire and security systems. We’re looking for someone who can bridge technical expertise with customer experience, so connect the dots between your past roles and what we’re after.
Be Strategic: In your application, demonstrate your strategic mindset. Share examples of how you've driven change or improved processes in previous roles. We want to know how you think and how you can contribute to our mission of constant improvement.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Chris Lewis Group
✨Know Your Stuff
Make sure you brush up on your fire and security systems knowledge. Be ready to discuss the latest smart tech trends and how they can enhance customer experience. This shows you're not just a manager, but a true expert in your field.
✨Showcase Your Strategic Mindset
Prepare examples of how you've driven strategy in previous roles. Think about times when you've embedded a vision into a team or improved client interactions. This will demonstrate that you can bridge the gap between technical excellence and premium service.
✨Emphasise Team Culture
Be ready to talk about how you've fostered a 'One Team' culture in past positions. Share specific strategies you've used to mentor teams and resolve escalations, highlighting your leadership style and ability to create a calm environment for high-net-worth clients.
✨Demonstrate Process Improvement Skills
Come prepared with examples of how you've improved productivity and NPS scores. Discuss any experience you have with AI tools and automation, as this aligns perfectly with the company's goal of becoming the most efficient firm in the field.