At a Glance
- Tasks: Be the first point of contact for customer enquiries and manage bookings efficiently.
- Company: Join Chris Lewis, the largest independent fire and security company in the region.
- Benefits: Enjoy regular training, self-learning opportunities, and a supportive work environment.
- Other info: Dynamic team with opportunities for career progression and personal development.
- Why this job: Make a real difference by providing top-notch customer service to prestigious clients.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Chris Lewis are the largest independent fire and security company in the region, part of the Chris Lewis Group we offer our clients the very best technology solutions available. We work for prestigious clients like the University of Oxford, Royal Palaces and County Councils. We are gold investors in people which means we value staff progression, provide regular training and encourage and support self-learning opportunities.
We’re looking to build a service team to be the very best in the industry in what we do, and we would like the very best people to be a part of it.
- Call closing and PowerBi call management to include invoicing for callout revenue.
- First port of call for all customer enquiries by phone/email/Hubspot - response time same day for all issues unless otherwise escalated.
- Support scheduling and bookings for all maintenances in line with KPIs and in accordance with NSI requirements.
- Booking all corrective calls - within 48 hours; escalate 2+ visits to Technical Manager and assist with corrective follow up actions and manage appropriate bookings diary alongside customer support team.
- Processing of cancellations and ensuring sites closed down on CASH.
- Engineer diary management for designated engineers – daily follow-ups and close down.
- Appropriate team cover for holiday and sickness.
- General customer services: monitoring and key holding amendments.
- Back up for call closing and invoicing.
- Tech/corrective logging.
- Telephone answering as required.
- Assist with allocation of unassigned tickets and daily HubSpot management.
- Updating CASH database.
Customer Service in Oxford employer: Chris Lewis Group
At Chris Lewis, we pride ourselves on being the largest independent fire and security company in the region, offering a dynamic work environment that fosters employee growth and development. Our commitment to staff progression is evident through our gold accreditation as investors in people, providing regular training and self-learning opportunities. Join us in a collaborative culture where your contributions are valued, and be part of a team dedicated to delivering exceptional service to prestigious clients like the University of Oxford and Royal Palaces.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service in Oxford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chris Lewis Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chris Lewis Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chris Lewis Group:Your cover letter is your chance to shine! Tell us why you want to work at Chris Lewis Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chris Lewis Group!
How to prepare for a job interview at Chris Lewis Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
