Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer experience strategy and enhance service processes for top-tier clients.
- Company: Join Chris Lewis Group, a leading Fire and Security company with prestigious clients.
- Benefits: Attractive salary, increasing annual leave, pension contributions, and recognition rewards.
- Other info: Dynamic role with opportunities for training and career progression.
- Why this job: Make a real impact on customer satisfaction and drive innovation in service delivery.
- Qualifications: Strong communication, organisational skills, and IT proficiency; HR interest is a plus.
The predicted salary is between 50000 - 65000 £ per year.
The Chris Lewis Group is the independent Fire and Security and Smart Home company in the region. We offer our clients the very best technology solutions available. We work for prestigious clients like the University of Oxford, Royal Palaces and County Councils. We have an excellent opportunity for an experienced HR & Office Co‑ordinator to join our team. This role will provide full administrative support to the business and will report to the Head of HR. Experience previously in an engineering environment would be an advantage.
The successful candidate will be a customer‑focused team player with strong communication and organisational skills. Attention to detail is key and the successful candidate will enjoy the variety this role offers, have strong system skills and ideally wish to pursue a career in HR. We value staff progression, provide regular training and encourage and support self‑learning opportunities.
What are we expecting from you?
- Embedding board level strategy for customer service to drive continuous improvement and consistency of process.
- Embrace and implement new technology to improve efficiency and client experience.
- Monitoring and management of KPIs including improvement to response times, attrition, NPS etc.
- Focus on planning to work with the Head of Engineering on improving engineer productivity and utilisation.
- Ensure compliance to NSI regulations for response times and maintenance visits.
- Managing regular training requirements for customer experience, new processes and technology implementation.
- Manage all customer complaints and escalation to ensure the customer service team is resolving these to the customers and companies satisfaction.
- Monitor and manage the maintenance renewal process and cancellations. Targeting net contract customer growth through pricing reviews, reducing attrition, cross selling and referrals.
- Strong IT skills and experience with Excel and other CRMs is important.
- Deal with feedback from engineers, this may be problems with quality of equipment we are using, the operational side within the business, issues with other engineers/customers or any other problems they are facing day to day and put measures into place to rectify this where possible.
- Update HR System with training records, plant and reviews alongside Head of HR.
Why Work for Chris Lewis?
- Attractive Salary
- Annual leave increasing with service, plus bank holidays
- Auto Enrolment Pension with contribution
- Reward and Recognition Platform
Head of Customer Experience and Service employer: Chris Lewis Group
Contact Detail:
Chris Lewis Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Experience and Service
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Chris Lewis Group. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Knowing about their work with prestigious clients like the University of Oxford will show you’re genuinely interested and ready to contribute.
✨Tip Number 3
Showcase your customer service skills during interviews. Be ready to discuss how you’ve handled complaints or improved processes in the past. We want to see that you can drive continuous improvement!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head of Customer Experience and Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your customer service experience and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your background makes you the perfect fit for this role. Keep it engaging and personal!
Showcase Your Achievements: Don’t just list your responsibilities; show us what you've achieved in your previous roles. Use numbers and examples to demonstrate how you've improved processes or enhanced customer satisfaction. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Chris Lewis Group
✨Know the Company Inside Out
Before your interview, make sure you research The Chris Lewis Group thoroughly. Understand their services, clients, and recent projects. This will not only show your interest but also help you tailor your answers to align with their values and goals.
✨Showcase Your Customer Focus
As the role is centred around customer experience, be prepared to discuss specific examples of how you've improved customer satisfaction in previous roles. Highlight your problem-solving skills and how you’ve handled complaints effectively.
✨Demonstrate Your Tech Savviness
Since the job involves embracing new technology, be ready to talk about your experience with various systems and tools, especially CRMs and Excel. Share instances where you’ve used technology to enhance efficiency or improve client experiences.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as managing a customer complaint or improving response times. Practise your responses to these scenarios, focusing on your thought process and the steps you would take to achieve positive outcomes.